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MMORPG | Setting:Fantasy | Status:Final  (rel 11/23/04)  | Pub:Blizzard Entertainment
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Message From The President

Posted by Craig McGregor on Mar 30, 2005  | Comments

Message From The President -

Mike Morhaime, the President of Blizzard Entertainment made an announcement today regarding recent downtimes.  They will be giving players a one-day free time extension.  His letter is posted below:

Due to the increase in downtime caused by today’s hardware maintenance, we will be giving all players with characters on the realms listed below a one-day time extension. In addition, players on the realms below will also receive a rested experience bonus, whether or not they had left their characters logged out at an Inn.

We realize that this extended downtime is very inconvenient, but it is a necessary step for us to take in our efforts to increase performance and stability on these realms. For the last few weeks, these realms have experienced poor stability during peak times, which resulted in NPCs not spawning, lag, and frequent disconnects. We have determined that a large percentage of realms on the same backend infrastructure were operating at maximum capacity. This overpopulation caused problems with the service that ultimately led to the issues mentioned above.

Our first step in trying to alleviate the situation was to offer character transfers to reduce the amount of players on these high-population realms. The character transfers did reduce the total amount of players on the shared infrastructure, and we noticed an immediate performance increase. However, this increase only lasted a few days, as populations continued to rise.

Once it was shown that the character transfers did not sufficiently disperse the population, we began to modify the hardware backend for the affected realms. The most recent and substantial step of that process involved transferring the realm data to a new hardware setup. The goal of this procedure is to decrease the overall load on the infrastructure that the affected realms share.

The new hardware infrastructure was completed yesterday, and we are currently copying the character data from eight of these realms onto the new hardware. This transfer will significantly decrease the load on the current infrastructure, which should result in improved performance on all of the realms listed below. The data transfer is taking us longer than expected, but it is vital for providing stability to these realms.

We are totally committed to providing our players with the best play experience possible, and we will continue to streamline our code and add new hardware to our infrastructure until we accomplish that goal. We once again thank you for your patience during this time, and wish you continued good fortunes on your adventures in Azeroth!

Please note that this time extension discussed above is in addition to the two-day time extension announced yesterday that is being provided to players on all realms.

Mike Morhaime
President, Blizzard Entertainment

You can read the original post at this link.

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