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Portalus Games | Official Site
MMORPG | Setting:Historical | Status:Final  (rel 01/22/08)  | Pub:Portalus Games
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User Experience Indroduction

Posted by Keith Cross on Jul 09, 2007  | Comments

User Experience Indroduction -

The Pirates of the Burning Sea official site has been updated with an introduction to Flying Lab Software's new user experience person, Janice.

People, especially Aether, keep asking me who I am, so I figured now would be a good time to stop lurking and say hello officially. Hello! I'm Janice, the new user experience / usability lab rat here at Flying Lab Software. Having a UX person on staff is a pretty pioneering thing for a small game company to do, so I thought I'd start by telling you how I got here.

There I was, almost done with the Technical Communication Masters program at the University of Washington. Between discussing contextual inquiry methods, teaching undergraduate engineers how to write, and waxing scientific about software, I was approached by some of the FLS folks to observe a playtest they were running. They knew how important it was to get the game in front of real users as soon as possible, but at that point it meant pulling time and resources away from other teams, which wasn't the most efficient option.

So, they asked me to come in and add a little bit of rigor to the process. I'm a big fan of the game (and they bought me a lot of coffee), so I was happy to help while I finished up at school. A few months later, Rusty stopped me in the hall and asked when I was starting full time... and here I am. Since then, we've set up an honest-to-goodness usability lab, complete with viewing windows, audio recorders and a pirate chest full of "incentives." Some video cameras and one-way mirror film are in the works.

Read the full article here.

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