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Turbine Service Disruption Explained

Posted Nov 27, 2007 by Keith Cross

Turbine Service Disruption Explained

Turbine has posted a message on their game sites explaining and apologizing for a recent service disruption that caused players to be unable to login.  As compensation, Turbine is adding an extra day of game time to all active accounts, and players of Lord of the Rings Online, Dungeons and Dragons Online, and Acheron's Call will also get an appreciation gift, the form of which will vary between each game.

Hello Everyone,

On behalf of the entire staff at Turbine we would like to apologize for yesterday’s extended downtime. The outage was a unique occurrence involving a combination of the hardware and software that supports our login servers and other related web services. This problem prevented players from successfully logging into the games, although the game servers themselves were unaffected and remained up.

Please rest assured that we worked hard to bring the service back online as quickly as possible. The team tasked with resolving the issues pulled out all the stops and worked nonstop day and night to bring the service back online.

Despite our best efforts, we could not avoid a lengthy downtime. We’re already working with our vendors to review the process and technology issues that contributed to the outage, and are collectively making immediate changes to prevent this type of incident.

Read more here.

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