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Three Year Anniversary Interview

Posted Jun 10, 2009 by Jon Wood

Three Year Anniversary Interview

On June 6th, free to play MMO publisher IGG turned three years old. In this interview, the company's COO Kevin Xu discusses the company and its views on the free 2 play market in North America.

What sets IGG apart from other F2P companies currently in the market?

Kevin Xu:

Well, the greatest difference would be SERVICE, starting from day one, we understand that running MMORPGs is not simply just publishing the games, but also, operating them; providing the players with first class service, that is a labor intensive task. At IGG, for every 500 Peak Concurrent Online users, we staff one customer service personnel. For beginners, we provide them with 24x7 live support. For old players, we have VIP services customized to meet all their requirements. We currently have 550 employees, a majority of them are Game Masters, Customer Support and Community Managers.

Read the Three Year Anniversary Interview


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