PlanetSide 2 is getting a massive update on April 25th called "New Soldier". Developers say that it is the biggest update to the game since 2016 and it features a number of updates and improvements that include moving to DirectX 11 and the new Nanite Systems Operatives faction
Nanite Systems Operatives will also arrive. For the first time ever, a new faction is being added to PlanetSide 2! These robotic mercenaries will fight alongside the lowest populated empire in any zone. This means you won’t have to wait to join the action on an active continent as long as it’s not completely full. For now, the NS Operatives system will only be available to members (we don’t want to see PlanetSide 2 turn into RobotSide overnight).
After the deployment of New Soldier, developers have plans to move on to revamping the new player tutorials. In the meantime, new players will be "automatically placed into Mentor squads when they log into the game".
Check out the full producer's letter on the PlanetSide 2 site.