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Sanya Weathers: Inside The Pit

Posted May 15, 2009 by Dana Massey

Sanya Weathers: Inside The Pit

The pit. It's what game studios call the cube farm that houses their customer service teams. In this week's edition of the MMO Underbelly, Sanya Weathers explores the pit and uncovers some tales from the trenches.

But for all that gloom, a CS pit is… fun. Black humor and black coffee are staples, as are cigarettes and beer. Drinking booze on the clock is never really okay, but you’ll probably find a few drawers with a secret stash for the purpose of “one minute after shift’s end” shots. (If there are HR watchdogs nearby, the booze is probably stashed in the trunk of someone’s car instead. There’s no point in losing your job over a tablespoon of hooch.) Caffeine is the primary drug of choice, though you’ll find wide disagreement on the topic of the most efficient means of delivery. Of course, any answer that is not Diet Mountain Dew is wrong.

The pit itself is a shrine to all things bright and nerdy. The posters, the action figures, the toys, and the conversation are all things you probably love, if you were willing to work for hourly wages doing game CS in the first place. No matter what the season is, it’s warm from all the CPUs working overtime. The light level has more to do with the philosophy of the manager than anything else – both troglodyte dark and operating room bright have their points.

Read it all here.


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