The Guild Wars 2 site has been updated with a new post that addresses some of the major concerns that many players and community members have had since the beginning of the Heart of Thorns pre-purchase program announced at E3.
Veteran players will be glad to hear that if they registered the core game prior to January 23rd, 2015 and pre-purchased and registered the expansion key, they will receive one additional character slot. There is no timeline on when the slot will become available, but the team will have the community updated.
Anyone who purchased the base Guild Wars 2 game between January 23rd, 2015 and June 15, 2015 will have the purchase price refunded if the Heart of Thorns expansion is bought and registered prior to July 31, 2015.
Those who purchased Guild Wars 2 during the same dates, but who are no longer interested in Guild Wars 2, will have the entire purchase price refunded and their accounts closed by request.
Those who purchased Guild Wars 2 from a third party vendor such as Amazon will be unable to receive a refund from ArenaNet, however, if the game was registered between January 23, 2015 and June 16, 2015 and upgraded to any edition of pre-purchased Guild Wars 2: Heart of Thorns, an additional character slot will be added to the account.
The process of delivering your additional character slot will be the same as described above. If you would like a refund, you will need to contact that third party, as refunds are dependent on their policies and rules.
Read all the details on the Guild Wars 2 site.