In his most recent blog update, MMORPG.com Spotlighted blogger cmagoun discusses the fact that, if the sum of something is good enough, people will overlook its problems. To do this, he cites the XBox 360 and MMOs.
I am on my 4th XBox 360. Well, it might not literally be my 4th 360; I would have to check the serial numbers to see if the boxes were actually different or not, but this is the 4th time I will get an XBox into my home after a return or repair.
So... 3 hardware failures, more specifically 2 network port failures and, just so I didn't feel like a wierdo, a red ring of death. In total, I have spent over 6 hours on the support website and an estimated 18 or so hours on the phone with tech support. The most epic of those calls lasted over 2 hours and ended with me getting disconnected just before the tech authorized the repair, forcing me to repeat the whole call, and I mean the WHOLE call, including the "Is the cable plugged into the back of the console, Sir?" The second most epic call had the tech trying to convince me that the network connection really was working... hard to explain. I wish I would have taped that one.
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