Player Feedback is Serious Business

Trion Worlds' Nathan Richardsson has taken to the Defiance site with a new blog detailing how important player feedback is to the development team when it comes to making "serious improvements" in the game. The blog covers XB360 issues, PC issues, cheating/hacking, items disappearing, PS3 issues with the "big patch" and much more.

PC cheats and hacks. Yes we take them seriously. Very seriously. We have a team from many departments constantly working on this. From engineering, to customer support, security, networking, business intelligence and game design. I‘m happy to report that we‘re now banning far more people, whether they successfully do it or just attempt to.

Our tools, detections, reporting and pre-ventive mechanisms have iproved considerably in the last two weeks after incrased focus on them. Some have been deployed, more is being deployed today, more coming. I know that some players linger in there for a while before we ban them but sometimes we just allow them so we can watch them. We like to watch.

Read the entire, and very frank, post on the Defiance site.