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MMOWTF: OMG CSRs!!

Posted Oct 30, 2006 by Dana Massey

MMOWTF: OMG CSRs!!

This week's column from Dan Fortier looks at the lost at of customer service in MMORPGs. MMOWTF is a weekly column/rant.

It looks like it's about that time for me to drag my sorry carcass to the keyboard and plug out another uninspired eyesore. What shall we talk about this week? Customer Service you say? Sounds good. I'll go first and tell you what I think, then you guys all chime in and tell me why I'm wrong.

It seems like designers are so focused on creating the game content, making it playable, and wowing us with their features that customer support not only takes a backseat, but was left at the last rest stop. They fill their staff with qualified artists, writers and coders and whoever can't do anything else gets stuck listening to us cry about how some guy is using speed hax. Like the lead singers in a band they are the ones the audience sees the most, but are usually the least skilled. The paying customers get the really short end when they have to wait days for a legitimate petition to get answered.

You can read more here.

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