J. Todd Coleman, director of Wizard101, addresses some player concerns with regards to changes implemented in their chat system that left a significant amount of their players dissatisfied.
Recently we made a change to our chat system that left a number of people in our community frustrated -- or some cases, even angry. The feedback has been signficant, and I wanted to write you a quick note to let you know that, as always, we are listening.
Read more here.