We interviewed D. Scott Mattson of GameCenterGroup about his new customer service and consulting company. A senior veteran of Origin, EA and SOE, Mattson hopes to bring his experience to many MMORPGs. To date, he has worked with Turbine on Dungeons & Dragons Online.
| MMORPG.com: For those who may not be familiar with Game Center Group, could you quickly summarize what kind of services you provide?
D. Scott Mattson: GCG provides companies that are considering an MMO, consulting services specifically related to Customer Support. We also offer a turn key solution to host the entire support side of the house if the client wants to avoid the management headaches of the support organization. Launch readiness on people, process and tools is really where we shine. For existing MMOs we provide an assessment and recommendation on their CS model and provide direct ROI in terms of customer satisfaction. |
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