Epic has announced that its Games Store will now match Steam's refund policy. This means that players have two weeks to request a refund from date of purchase and must have not played more than two hours. Epic's Director of Publishing Strategy Sergey Galyonkin made the announcement earlier today via Twitter.
We also changed our refund policy. Unlimited refunds within 14 days of purchase and under 2 hours played. The team is working on the self-service solution, but for now, you'll have to go through player support.— Sergey Galyonkin (@galyonkin) January 11, 2019
Over time, Epic will implement a "self-service" refund request, though for now, players will need to open a Customer Support ticket.
Lastly, Galyonkin revealed that a player review system will be put into place in the future, though developers will have the choice to opt in or out of the process. "We want to have a solution against review bombing," he wrote.
Yes, but devs will need to opt-in into reviews. Plus we want to have a solution against review-bombing.— Sergey Galyonkin (@galyonkin) January 11, 2019
Another interesting development for your weekend consideration!