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Gazillion Entertainment
MMORPG | Setting:Super-Hero | Status:Cancelled  (est.rel 06/04/13)  | Pub:Gazillion Entertainment
PVP:Yes | Distribution:Download | Retail Price:Free | Pay Type:Free | Monthly Fee:n/a
System Req: PC Playstation 4 Xbox One | Out of date info? Let us know!

Refund Requests Piling Up, Gazillion Remains Silent

Posted by Suzie Ford on Nov 20, 2017  | Comments

Refund Requests Piling Up, Gazillion Remains Silent - MMORPG.com

After last week's announcement that Marvel Heroes Omega will be closing, the number of players asking for refunds is growing. Kotaku has culled a number of sources where players are asking for refunds. Console players are particularly frustrated since the "Omega" version of the game only launched earlier this year. 

Players have invested a great deal of cash to purchase Heroes and skins over the months and many are reporting that they are not getting responses from Gazillion about their refund requests.

According to the MHO Terms of Service, however, the game can be closed and all in-game content can be wiped without owing users anything.

7.1 The Gazillion System and Gazillion Games Are Provided "AS IS", Disclaimer of Warranties

The System is provided on an "as is" and "as available" basis. Gazillion reserves the exclusive right and may, at any time and without notice and liability to you, modify or discontinue the System or any portion thereof or delete the data that you provide, whether temporarily or permanently. Temporary interruptions in the availability of the System may occur from time to time as normal events. Under no circumstances will Gazillion be held liable for any damages resulting from such interruptions. The System may include technical inaccuracies, typographical errors or may enable you to access or download harmful or malicious code introduced onto the Internet by third parties. The System is made available internationally and may contain references to products, programs and services of Gazillion and/or its suppliers that are not available in your location. Such references do not imply that Gazillion or its suppliers intend to make available such products, programs or services in your location.

Have you tried to get a refund from Gazillion? What do you think the responsibility of the company is in this regard?

Leave us your thoughts in the comments.

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Suzie Ford / Suzie is the Associate Editor and News Manager at MMORPG.com. Follow her on Twitter @MMORPGMom