With much anticipation comes the 24th installment of the Horizon Beta Journals! This chapter is conerned with the issue of Customer Service. Monika Carlson, Director of Customer Service at Artifact Entertainment, explains how the Artifact team helps their current beta testers, as well as the structure of their service system.
The full journal can be found at RPGVault (http://rpgvault.ign.com/articles/429/429222p1.html)
-Cohh
