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Dev Team Sheds Light on Issues of Concern in the HotS Community

Posted by Suzie Ford on Apr 12, 2018  | Comments

Dev Team Sheds Light on Issues of Concern in the HotS Community -

The Heroes of the Storm site has been updated with a developer post that acknowledges several of the community's concerns about the game. In addition, devs reassure players that the team IS listening and will be making better communication a priority. "It's clear to us that some players in the Heroes community are unsure if their concerns are being heard. We take your feedback seriously. We can do better, so we'd like to shed some more light on a few of these topics".

The Heroes team is working on new matchmaking improvements that will hopefully make matches that are "fun, fair and challenging". To do so, queue times may be increasing, particularly in higher-skill brackets, in order to better match players based on skill rather than expediency of a match starting.

In addition, tweaks are being made in how a player's MMR and rank are determined and how "rank decay" affects it by being effective, but not punishing.

Lastly, Performance-Based Matchmaking, while removed at the moment, is going to make a return, though with a number of improvements, particularly at the highest levels of ranked play. Ranked Play topics include placement matches, new and returning player seeding, and hero bans and swaps. Each of these systems will be tweaked to provide better matches with more clear cut rulesets. 

Other topics in the update include:

  • Hero Balance - This includes making sure that new heroes aren't OP at the start. For the first three weeks of a new hero's life in the Nexus, they will be "banned" in Ranked Play while the tuning process moves ahead.
  • Toxicity & Reporting - A new system is in the works that will ramp up actions against players who are reported as "toxic". The improvements should allow devs "to take action against many times the number of reports than we could using our previous methods" along with "an even higher level of confidence in those actions". Repeat offenders will start to see escalating penalties as well. Those who choose not to participate in a match or who intentionally die will also be facing some stiffer penalties. Lastly, the visibility for the suspension and ban waves will be more apparent, perhaps in game.

You can read the full details on the Heroes of the Storm site.

Suzie Ford / Suzie is the Associate Editor and News Manager at Follow her on Twitter @MMORPGMom
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