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New DDO Offer Wall Sparks Fan Outrage

Posted by Michael Bitton on Apr 13, 2010  | Comments

New DDO Offer Wall Sparks Fan Outrage -

Yesterday, Turbine debuted a new feature of their website, the DDO Offer Wall. The Offer Wall was setup to allow DDO players the ability to earn Turbine Points for use in the DDO Store through a variety of sponsored lead-in style offers. There are a few key problems with the feature, however, namely that according to users on the forums the Offer Wall was transmitting gamers' account names and e-mail addresses simply by looking at the page, among other issues.

One user reported that on a new computer and new email address he received 27 spam e-mails and 4 phishing attempts within 24 hours for simply completing one of the "FREE" surveys on the Offer Wall:

"I went on a created email account on a brand new computer just to "see" what would happen.

27 spam emails in 24 hours and 4 phishing attacks from looking at and participating in 1 "FREE" survey."

DDO Senior Community Manager Patience has since responded to the feedback in a new post outlining Turbine's committments to provide the Offer Wall as a safe service, and admitting that they unfortunately did allow some "questionable offers" to get through the initial listing. They have since filtered the offers appropriately, and according to users there are no longer any "FREE" offers available on the Offer Wall.

Patience also shared with users the set of rules that sponsors must abide by if they wish to see their offers on the DDO Offer Wall, read them below:

Offer Wall Rules

Any offer to be published on the Offer Wall must meet the following criteria:

  1. 1No unapproved required downloads – ever. This includes toolbars, helper applications, plug-ins, and ActiveX Controls. Player security is our top priority.
  2. All offers must be certified spyware-clean and confirmed in internal testing against a cleanroom environment.
  3. Surveys must be legit. No lengthy prequalification surveys followed by a disqualification and no points. If the pre-qualification is more than 20 questions for our test cases, we won’t host the survey.
  4. Surveys must not ask for game account information or information which could be used to discover a player’s credentials.
  5. No deceptive offers – i.e. take this IQ test and get the results via SMS (free IQ test, SMS costs $).
  6.  Partners must display a privacy policy in a public location that can be checked.
  7. Offers must pay out as expected. All offers must deliver the points promised in a clear and straightforward fashion.

View the official DDO Offer Wall FAQ here for more information.

Michael Bitton / Michael Bitton / Michael began his career at the WarCry Network in 2005 as the site manager for several different WarCry fansite portals. In 2008, Michael worked for the startup magazine Massive Gamer as a columnist and online news editor. In June of 2009, Michael joined as the site's Community Manager. Follow him on Twitter @eMikeB
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