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the adventures of reine du fromage de blight

this is my blog of the mostest awesome mmo currently available! go to www.istaria.com for more information!

Author: velveeta

some real life awesome

Posted by velveeta Monday May 2 2016 at 6:35PM
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before we get back to the fun stuff, i want to take a moment to tell you about the great customer service istaria offers.  it's not something we want to or usually think about, but when you need it, it can make all the difference.

i had set aside all saturday to play, so that i could get a few of the quests i plan on blogging started.  when i tried to login, the game would patch and then nothing - no launch or load.  i asked on the forums and a few hours later, yfelvik, on of the customer service gods, requested a support ticket.

i submitted the ticket and over sunday, yfel and the team suggested several troubleshooting ideas, none of which worked.  finally, i downloaded a remote control app and yfel was able to get me a short notice appointment for today after work, for a tech to remote in and take a look at what was happening.

rick/lexx remoted in and tracked down the problem in short order, and fixed it with a quickness.  fast enough that i was able to get home and do one of the quests, which you shall be finding out about in the next few days.

all praises to the great and mighty gods - all of them - of istaria!  they go that extra mile.  and that is one of the many things that separate the small, niche games from the bigger boiz - try getting that kind of service from blizzard........

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