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Experienced Gamer Seeks Satisfying Role Play

KK, its a take on what I will whine about most. I might try and throw in a funny story about my MMO playing, and stupid crap that may not matter at all.

Author: BackwardsDag

Blog 6 - How Blizzard lost my respect

Posted by BackwardsDag Friday July 4 2008 at 3:47AM
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Ever been accused by a gaming company of something you couldn't possibly do?

Blizzard has accused me of using an external source for gold, and suspended my account.

Problem is, I suspended my WoW account back at the first of the year. I have never shared this account with anyone, and its been suspended for half a year.

Blizzard insists I jump through all these hoops, to regain use of my account. I tried once, and that was not good enough, apparently they have a fax machine that prints poorly, so its my fault and I have to redo everything.

Screw them. I do not have the burden of proof. I told them to find out why my account, and how my account had been used, when I had it voluntarily suspended half a year ago. No response, so no return customer.

I am tired of being the accused, the one who is wrong in the eyes of the company. Not just Blizzard, any company from now on. I play fairly, use no add ons, no manipulations, no external payment sources not affiliated directly with the game manufacturers. I do not cheat, hax, or even ever buy game manuals for walk through.

They have lost this customer forever, and so do all who come after. I will no longer review anything, or test of  their design, nor do I recommend it to anyone. I personally helped 10 people to learn how to play, and join in on WoW. Thats eleven future customers who will not be going to anything new they do.

Blizzard- To big to see us anymore

Ahiles writes:

So they found u bought gold, they asked you to send proof you are the owner of the account, and you cant even maange to send them proper images of id that cleary shows your name on the acocunt alogn with ur adress, and you blame wow?  Get a hold of yourself.

Fri Jul 04 2008 4:04AM Report
Tofke writes:

If you didn't want to redo all steps then I guess it wasn't that important after all. Yes it's irritating but dear god you sound petty when one incident makes you pull out the lost customer treat.

People make mistakes yes even the employee of Blizzard, heck they can be as slacking as anyone else on some days. And true the battle against exploiters take innocent "casualties".

Just think it's a bit of an exagerated reaction. Why condemn a company by one flaw of a single department.

Fri Jul 04 2008 5:25AM Report
Raizeen writes:

blizzard has so many subs they will even ban your account if you logon to your account on a diffrent computer if they find out they could care less

Fri Jul 04 2008 5:49AM Report
todeswulf writes:

One less gold buyer one less B.net kiddie , one less whiner.

I'm not seeing an Issue here.

Fri Jul 04 2008 8:55AM Report
Bealzagre writes:

The point is, the author did -not- buy gold...how could he? His account was not active, at the time. This is Blizzard's mistake, for sure, but...nothing that can be done. Poor service or not, they will never be hurt enough to change their ways. Hell, I was hacked into and lost a great deal, reported it, and they even mixed up my report with someone else's. Everyone makes mistakes, everyone says that, but it is when it happens to you that you tend not to say that, as often, do you?

Fri Jul 04 2008 9:52AM Report
Kagutsuchi47 writes:

todeswulf- Fri Jul 04 2008 8:55AM

  • One less gold buyer one less B.net kiddie , one less whiner.

    I'm not seeing an Issue here.

LoL you sir are an idiot, WoW doesn't use B.Net............................................ learn what your playing the only games of Blizzard that use B.Net are their previous (and much better) gameslike Starcraft,Warcraft (RTS version), and Diablo. If they were to use B.Net it would still be free because B.Net is a free hosting source still. Kudos on being an idiot mate.

Fri Jul 04 2008 10:46AM Report
Sepulcher writes:

Ahiles, Tofke, and Todeswulf are complete retards.  Nothing to see here.

Valid complaint by the OP.

Fri Jul 04 2008 10:53AM Report
skeaser writes:

Todeswulf: The OP said he was quitting Blizzard, ergo, quitting D1, D2, WC, SC, Blackthorne, Rock N Roll Racing, Lost Vikings and WoW, which means he also quit B.net. Kudos on being an idiot mate.

To the OP, if you speak truth, then that sucks, however, I think I could give Blizz some room here, think of how many calls have to go through that place. Have you just dealt with one person or have you gone up to his bos, boss' boss, etc?

If you've only talked to one goon, maybe you just got the bad apple, with as many employees as Blizz has, I can garuntee all are not gold. I see your point, and I anger quickly over poor customer service, however, I have learned it's best for me to step back, look at the big picture, and then plan how to act.

Fri Jul 04 2008 11:50AM Report
Ordred writes:

I will say that though I do not agree with Backyarddags approach to dealing with his problem I do agree that something is going wrong within the Blizzard Company. I had a very good friend of mine have her account hacked. Make a long story short  her husband got on his account and, using a friend of theirs as bait , told this Culprit he had the money he owed him if he wanted it. The Culprit  weht for the bait. Now here is the real kicker. His friend is chinese american who speaks Mandarin Chinese so he offered it to him in Chinese and the toon returned the discussion IN Chinese. Now when they finally regained access to the account all of her gear had been broken. All of her hard raised money had been stolen, and Blizzard showed no real concern beyond saying they would look inot it and in fact behaved as if SHE was the criminal. In the mean time my friend cancelled everything that was associated to the CC as well as the CC. I in turn did some research and found out as we may all know that Blizzard has a sister Company based out of, yes you got it, China. It is my firm belief that there is a security problem directly related to there Chinese interests. That many of these expliotations come from that very security compromise. Our Defense Department computers are attacked with great regularity by hackers that have been positively identified as coming from China. So it stands to reason that the very same phenomenon would be happening. Particularly if you have a division that is separate but has the same access in China. I think that Blizzard takes a distanced approach to these issues because they DO have assets in China and they don't want to face any legal reprocussions that might be associated with them being held directly accountable. All because it is cheaper to outsource. I say shame on them.Shame on anyone who would sell there own down the river in order to save a buck. Now does that mean all hacking is from corperate leaks. Certainly not, but I dare say that having a major computer company with assets in a country known for computer crime, known to have  lax regulation and judicial prudence toward said crimes, and having no accountability here does not help.

Fri Jul 04 2008 12:40PM Report
zymurgeist writes:

Don't use crappy passwords and usenames. Change passwords often.  Get decent security sortware. The internet is not a safe place.;

Fri Jul 04 2008 1:21PM Report
dknight784 writes:

You say you will not test any future blizzard game?

 

Well then I say to you..LOL

you are going to miss out on so much good games from Blizzard not just the new WoW expansion either I mean SC2 and Diablo III. Just because of one dumb mistake you leave Blizzard.

Fine I won't stop you but I'll just feel sorry for you because you'll miss out.

Fri Jul 04 2008 2:22PM Report
Lidale writes:

In lineage 2 someone I knew got banned for "hacking" when she knew nothing about hacking~  Basically sometimes game admins are Fubar and fail to properly investiate a situation.  The person who hacked traded her an item, and rather then tracking the original location of the item before trade they decuided to take the easy way out leaving the actual "hacker" to play the game to his will and continue stealing peoples accounts and items lol.  Blizzard should be no different since MMO customer support is not representative of real customer support.  I wouldnt let MMO customer support sour your feelings on blizzard, no sense in punishing yourself.  Just never support WoW again~

Fri Jul 04 2008 4:39PM Report
mklinic writes:

given the fact the account should not have been active at the time, it should be easy enough for a bliz employee to sort out that this person could not have possibly broken any rules (as they could not be playing). Simple account records and two minutes of research by a "customer service" representative would establish that.

However, since the account was not active, choosing not to be a customer anymore isn't going to have much impact.....since you weren't giving them money anyhow right? The bad press that you post here and tell your friends about, however, has a little more potential. Sure, it is a drop in the ocean, but it is more a matter of principle.

Now, in my limited experience, a coworker had his WoW account hacked and all his stuff sold/stolen/etc. He contact  customer service and everything was restored within 24 hours. Based on that, there is some desire by Blizz to keep customers happy. My friend did not have to jump through too many hoops as he explained it. He merely spoke to a customer service person and they took it from there.

At any rate, sorry to hear about your experience. While you can't please all the people all the time, a company with Blizz's resources should certainly be able to take care of something like this without alienating people.

Fri Jul 04 2008 6:07PM Report
Nikral writes:

Funny story, I cancelled my account a few years ago, then a year later I get an email saying my account has been locked because of exploiting/hacking/whatever  and now I wanted to go back and play, but guess what! I CANT! Somehow they decided my closed account was hacking, it's quite lame. I am definetly not going to go back until they fix what they did.

Fri Jul 04 2008 8:53PM Report
steelfrenzy writes:

WoW used to be a tiny company like all the rest who had somewhat of a cult following, but i thought they did amazing work. now money has really entered the picture and theyve fallen through. they frankly dont give a shit they just want their money (which is why they went from copying everything from past mmos to copying everything from future mmos) theyll do anything to keep getting their money flow and you can rest assured that they will do anything they can to make sure their cash cow doesnt get left behind.

Fri Jul 04 2008 9:04PM Report
steelfrenzy writes:

oh hey btw they did the same thing to me when i used a trial account before because i wanted to see changed...i logged in once and quit then about a week later i received and email accusing me of manipulating the game in some way idk i dont remember the specifics in fact i dont play it so idc just thought some would like to hear more about what they do.

Fri Jul 04 2008 9:05PM Report
DystopiaBoy writes:

A guy I work with got his account suspended/banned because of "illegal ingame trading" - whatever that means. The problem was, he had canceled his account months before. We think a GM saw someone with a similar name, and suspended his acount by mistake, or someone pressed the wrong button. LOL, got to love online games.

Fri Jul 04 2008 10:23PM Report
Xses69 writes:

WoW is not even a good game so why do you care

Fri Jul 04 2008 11:49PM Report
zymurgeist writes:

Steelfrenzy the ompany that made WoW, Blizzard, was huge and has steadily growing larger. They haven't been tiny since Diablo launched.

Sat Jul 05 2008 12:18AM Report
Nachteule writes:

i care so much. i decided to make this post.

Sat Jul 05 2008 3:03AM Report
Marchus writes:

I thought this was going to be something about how battlenet sucks, how punkbuster is stupid, compatibility issues, or missing game discs in unopened boxes. Those are the reasons I hate Blizzard anyway.

Sat Jul 05 2008 7:18AM Report
fattygone writes:

just think if everquest would have waited some few years to release there game, i personanally love there diablos , but the online comminty in general and company as far as online deparment could kiss my patudee. but i guess they have made alot of jobs for people {shrugs} and steelfrenzy i totally agree they stole alot , they saw and attacked with full force. [just my two cents i know someone will complain about my opinion but meh. :P]

Sat Jul 05 2008 8:25AM Report
BackwardsDag writes:

 Thanks for all the comments, good and bad, and as was restated by the people who actually understand what I said, I did not buy gold. I personally do not do this in any game, since the game mechanics should allow a player to earn enough money on their own. It is discomforting to see three people with EXACTLY THE SAME PROBLEM as I had. I stand by my decision.

Sat Jul 05 2008 4:40PM Report

MMORPG.com writes:
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