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Kakao Details Compensation to NA / EU Players for Recent Server Issues

Posted by Suzie Ford on Nov 22, 2017  | Comments

Kakao Details Compensation to NA / EU Players for Recent Server Issues - MMORPG.com

The Black Desert Online team has posted a lengthy article to address recent server issues experienced by both North American and European players. As a result of the weeks' long problems, Kakao will be compensating players for with in-game items. In addition, the team has detailed steps it will be taking to improve communication with the community.

North American players will receive:

  • Value Pack (7 Days) x2
  • Blessing of Kamasylve (7 Days) x1
  • Life EXP +10% Scroll x7 Kydict’s Crystal – Adventure x1
  • EXP Boost Event (24 hrs) (for 2 weeks) - Combat EXP +50%, Skill EXP +20%
  • Extra Mount EXP +10% event will be extended one more week.

European players will receive:

  • Blessing of Kamasylve (7 Days) x1
  • EXP Boost Event (24 hrs) (for 2 weeks) - Combat EXP +50%, Skill EXP +20%
  • Extra Mount EXP +10% event will be extended one more week.

As for how communication will be improved, three steps have been detailed:

  • Developers will discuss with GMs and CMs on how to better communicate with the community.
  •  We will try and fix the bugs as swiftly as possible.
  • We will enlarge our window of communication.

The letter closes with this:

We are opening the 5th slot for Pet for this update. Also, as we previously announced, we are working to reveal the hidden details of items. As part of our ongoing effort, evasion and damage reduction information will be displayed in the item descriptions. We are listening; we are keeping our eyes on all of our player’s comments. We are well aware that we are not perfect and believe that the feedback and interest of all users are critical to improving the game. With that said, we are also preparing answers to all other issues our players have pointed out and we plan on issuing a Developer’s Letter on a regular basis to better communicate with our NA/EU users. We will match the passion you show in both your compliments and criticisms, with our dedication to develop a better and more enjoyable, Black Desert Online. 

Read the full details on the Black Desert Online site.

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Suzie Ford / Suzie is the Associate Editor and News Manager at MMORPG.com. Follow her on Twitter @MMORPGMom
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