Profile: ultrasparc
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• • Star Wars Galaxies: Correspondent - Does Crafting Matter

  • Originally posted by jedijef
    

    
    

    To be clear, Sony hasn't said any such thing, those are my words, and I am in no way affiliated with them other than paying my $30.00 - $45.00 a month since launch. The new dev team isn't stupid, they know that they're on a sinking ship, or at best, a very small ship catering to a niche audience, but the point is that this hasn't stopped them from trying to work with what they've been given and improve the game.

    For that, they are to be commended, not ridiculed. I have as much reason to hate SOE as any of you, perhaps more (given the amount of time and money I have invested in SWG since beta), but the hate in this thread is misdirected, since nearly everyone responsible for the NGE is no longer there.

    The contents of this post do not necessarily reflect the views of MMORPG.com and its management.”

     

    this means thas Smed has been fired?

     

    or we can consider him a "nearly" figure in SOE and SWG-NGE Management?

     

    Sorry, mate dont agree.

    BYE

  • Posted: 8/09/08 12:05 PM
    General Discussion
• • Is SOE in compliance with HIS Customers Privacy Policy?

  • Hey ArcAngel3,

    be sure i'll include that and the entire story of SWG failure, including the bad press i read in Washington Post, NY Times, Wired and other.

    As many knows, inside large corporations is usual that exeutives and minor companies CEO's bring to the attention of top levels only good stuffs, carefully avoiding any report that can damage themselves.

    I dont know if this is the case: for sure Sir H.Stringer reached Sony to begin an internal, industrial, financial and commercial restructuration, needed because of the poor global performance of the group and of the stock in the markets.

    It's obvious that for him this could be a very minor issue but, putting myself into his trousers, i surely start an internal investigation, because Customer's satisfaction must be at the top of the pyramid of any company.

    And it's clear that SOE contribution was and still remain in the right opposite direction. Not only in my opinion...it seems.

    Bye Bye

    ULTRASPARC

    closed 4 days for holidays (abroad)

    returning 1/6/2008

     

  • Posted: 5/29/08 1:29 AM
    Star Wars Galaxies
• • Is SOE in compliance with HIS Customers Privacy Policy?

  • Hi all,

    this the reply i just got from SOE, after their confirmation that they have DOUBLE CHECKED that the address accounts@soe.sony.com is working.

    Response

    This is an automatic generated response, to the email you sent. Thank you for contacting Sony Online Entertainment LLC. We apologize but the email address that you are trying to reach is no longer valid. If you would like to reach our support, please visit http://support.station.sony.com for instructions on how to contact us by email, phone, live chat, or in-game. You can also find there is an extensive knowledge base for all SOE games that may assist you. If you have already have an existing incident regarding this issue, please reply back to your response e-mail in the designated response area. To review all submitted incidents, click on the "Service History" tab, then click on "Questions" at www.station.sony.com/kb. We apologize for the inconvenience.

     

    Unfortunately, seems not true.

    In other words, is another clear evidence that they are misleading customers, and maintaining false informations on a public Privacy Policy (just checked that ATM the Privacy policy is unchanged as per Revision 19/04/2007).

    In addition, when i tried to log on the temporary account they provided me, it says:

    The username and password you provided could not be authenticated. 

    So, as next move, i am starting the operation:

    "INFORM TOP-LEVEL's MOTHER COMPANIES"  

    to let them understand, and evaluate, SOE's behaviour.

    I am preparing a very long letter (phisycal letter, spreaded in different countries, that means future reimbursement requests), to inform the following about the incident:

    Sir Howard Stringer, President and CEO of Sony Corporation (Tokio, Japan (http://www.sony.com/SCA/bios/stringer.shtml), 

    Mr. Ryoji Chubachi, President and Electronics CEO, Sony Corp.( http://www.sony.com/SCA/bios/chubachi.shtml)Sony

    Ms.Nicole Seligman, Executive Vice President, General Counsel, Sony Corporation of America  http://www.sony.com/SCA/bios/seligman.shtml

    Mr. Kazuo Hirai, President and Group CEO, SCEI - Sony Computer Entertaiment Inc of America, that recently take over SOE operations,

    I hope this informations spreaded at very high-level mother companies top executives could help them to correct an evident distortion in a parent company Privacy Policy and restore a fair behaviour with customers.

    I will also remember them the Jeff Bezos's Law... i were a Sony Electronics products customer... but ATM i can not continue to believe in this name...

    If this will be not sufficient, no problem: believe me, I have ALOT of ideas how to further support my request....

    And, luckily, i have also a VERY IN-DEPHT knowledge in large Corporations facts.

    Bye Bye

    ULTRASPARC

    will keep you informed and suggest to SOE:

    "Deal with reality, or reality will deal with you"

  • Posted: 5/28/08 5:04 PM
    Star Wars Galaxies
• • Is SOE in compliance with HIS Customers Privacy Policy?

  • Originally posted by ArcAngel3
    

     

    Originally posted by ultrasparc
    

    Hi all,

    here is the SOE's answer:

    Discussion Thread
    Response (TSR deleted)	05/27/2008 02:00 PM
    Hello, I have double checked to make sure accounts@soe.sony.com is a valid email contact. The email is a valid email account. As stated previously we are unable to assist you with your request through the Technical and billing support department. I understand some options are not valid for you as they will cost money. If you would like this issue resolved without having to contact us via a pay service then please email accounts@soe.sony.com as they will be the only ones to assist you with your request. Please note that any further contacts regarding this issue will be ignored and set to solved as we are unable to assist you with this issue and we have given you numerous contacts to resolve this issue. Please contact one of the contacts we have given to resolve your issue. Regards, (name edited) Technical Support Representative Sony Online Entertainment

     

    Seems that  (miracolously !!) the broken e-mail now is working properly, they say.

    I am sending my original request to this email,. I underline that my first request was sent to THIS e-mail, and THEY forced me to talk to this improductive Technical Support.

    And i note that now THEY are saying that "i can contact ONE of  these contacts" , e-mail included IMO.

    The story is spreading from the beginning..... but, as i said, i have allooottt  of time and patience to invest to try to solve it.

    Bye all.

    ULTRASPARC

    will keep you informed.

     

    Hey if you got them to fix their email so that their stated procedures match the actual procedures, that's a good thing.  Nice going.  Now if only they'd fix misfiring specials and collision detection like they said they would on Nov. 16, 2005.  Still waiting on those lol.  Nice work ultra.

     

     

    
    TYVM ArcAngel3, you welcome!

    Clear sign that somebody's knees at SOE have trembled....., and THEY are following my suggestions.

    As promised, i go ahead (new mail at the the "original address" just sent), waiting on the riverside.

    Bye bye

    ULTRASPARC

     

  • Posted: 5/28/08 3:36 PM
    Star Wars Galaxies
• • Is SOE in compliance with HIS Customers Privacy Policy?

  • Hi all,

    here is the SOE's answer:

    Discussion Thread
    Response (TSR deleted)	05/27/2008 02:00 PM
    Hello, I have double checked to make sure accounts@soe.sony.com is a valid email contact. The email is a valid email account. As stated previously we are unable to assist you with your request through the Technical and billing support department. I understand some options are not valid for you as they will cost money. If you would like this issue resolved without having to contact us via a pay service then please email accounts@soe.sony.com as they will be the only ones to assist you with your request. Please note that any further contacts regarding this issue will be ignored and set to solved as we are unable to assist you with this issue and we have given you numerous contacts to resolve this issue. Please contact one of the contacts we have given to resolve your issue. Regards, (name edited) Technical Support Representative Sony Online Entertainment

     

    Seems that  (miracolously !!) the broken e-mail now is working properly, they say.

    I am sending my original request to this email,. I underline that my first request was sent to THIS e-mail, and THEY forced me to talk to this improductive Technical Support.

    And i note that now THEY are saying that "i can contact ONE of  these contacts" , e-mail included IMO.

    The story is spreading from the beginning..... but, as i said, i have allooottt  of time and patience to invest to try to solve it.

    Bye all.

    ULTRASPARC

    will keep you informed.

     

  • Posted: 5/28/08 3:21 PM
    Star Wars Galaxies