According to Jeff Kaplan, posting on the Overwatch community forum can be scary and intimidating for developers. He alludes to members of his team who have been "personally attacked and intimidated" by players fans. While the OW team appreciates the enthusiasm, it can be a frightening experience for devs when they are constantly concerned about 'saying the wrong thing'. Game forums are not a "safe environment" for open communication due to harassment and out of context interpretation.
And if you'll allow me to speak openly for a moment -- it's scary. Overall, the community is awesome to us. But there are some pretty mean people out there. All of our developers are free to post on these forums. Very few of us actually do because it's extremely intimidating and/or time consuming. It's very easy to post the wrong thing and make a "promise" to the community that no one intended to make. Once we say we're working on something, we're not allowed to "take it back". It's set in stone. Also, because we are open with you and do not hide behind an anonymous handle (like all of you have the luxury of doing), we often times get personally attacked and threatened.
You can read Kaplan's frank and honest post on the Overwatch forum.
