Perfect World Entertainment and Cryptic Studios worked feverishly through Sunday to close an exploit that allowed some Neverwinter players to obtain millions of Astral Diamonds that were then sold for Zen in the Exchange. The team took servers down and rolled back servers to 5:20 a.m. PDT, returning all Zen and Astral Diamonds to their original owners. Players taking advantage of the exploit have been banned.
Q: What about ZEN I spent/transferred after 5:20 AM PDT?
A: You'll have any and all ZEN that you transferred to Neverwinter -- we tracked all transfers during that time and made sure players have the ZEN they should have. If you spent ZEN on items during that time, you'll need to re-buy the items, but you'll have all of that ZEN. No one will lose any money they spent on Neverwinter because of this fix. If you have any issue, please see the customer and billing support contacts below.