SOE has posted their holiday tech support hours, which will be closed on Christmas day and limited to chat and e-mail for the rest of the week.
With the coming holidays SOE Technical Support hours will gave limited support hours. On Monday December 24th in observance of Christmas Eve, technical support will be closing at 5PM PST. Tuesday December 25th, Christmas Day, Technical Support will be closed. From Wednesday December 26th to Friday December 28th, Technical Support will be limited to chat and E-mail only during normal business hours. Monday, December 31st, New Year's Eve, and Tuesday, January 1st, New Year's Day, Technical Support will be limited to E-mail contacts only.
Read more here.