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MMORPG.COM Game/On Podcast Radio Show!

Game/On Podcast Radio Show

This Week

Game On #43 |Andrea Doyon, Chief Innovation Officer for The Black Watchmen ARG: Welcome back to another episode of Game On with MMORPG.com! This week Jessica is joined by Andrea Doyon, Chief Innovation Officer for Human Equasion, the company behind the new Black Watchmen ARG. We talk about what players can expect, the difficulties of running such a unusual type of game, and how folks can show their support. Find out more at http://www.mmorpg.com/pledge! Music by Michael Gordon Shapiro.

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AlienVisitor writes: The games is garbage and they ripped me off, double charged CC and won't give me my money back. There short enough for you? Fri May 16 2014 2:35PM Report
AlienVisitor writes: OMG WTH I have no idea how this comment got here this was ment to a commenter on my post with a very short attention span sorry this was not ment for you. Fri May 16 2014 2:36PM Report
Santiak writes:

AlienVisitor: Hehe, fair enough. Just going to counter your first post anyway, to lower changes of misunderstandings. :)

 

Human Equation, beyond being very involved with the community - frequenctly answering posts, lurking and chatting on the IRC channel - have also been very understanding and forthcoming, not to mention speedy, in the cases where people have, for example, forgot to bind a pledge to their MMORPG account, or decided they want one pledge in the place of another.

Simply contact customer support at support@division-66.com regarding your issue, and you should see either your pledge activated, or your pledge refunded.

In the case of a pledge not having been tied to your account, it might be prudent to attach the Payment ID/Order Information, found in your Order Confirmation mail from either Crowdtilt or PayPal, depending on which you used.

In the cases where you want to upgrade a pledge, be sure to include both your agent name and the email used for the account in question.

 

As mentioned, we know from experience that these types of issues are handled very rapidly and courteously.

Beyond that, if you have any additional issues, concerns, questions, or merely want to have a nice chat, feel free to either ask on the forums, or join us in IRC. :)

Sat May 17 2014 3:03AM Report
Anashel writes:

AlienVisitor : =) Glad to see it's a mistake. Anyone who wanted a refund had it and we ran a pretty tight ship in terms of players services and supports.

Anyhow, thanks for listening to the podcast!

Wed May 21 2014 10:14PM Report

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