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Premium Compensation

By Keith Cross on Jul 04, 2008

Lockpick Entertainment has announced that they will be compensating premium members for a bit of confusion surrounding trait points.

As you know there has been quite some confusion about premium accounts and unavailable trait points. The confusion has to a large extent been due to vague communication on our part and therefore we will compensate you in the following way:

Anyone who is a Premium member at 2PM (Swedish time) on Monday July 7th 2008 will receive all their unavailable points to their available balance at that time. People going premium between this point and then will get half the points now (as it is currently implemented)

After this, the bonus we had of retroactively receiving half the trait points will be removed. Unavailable points will not even be visible to the player until we have added the feature of paying tribute for unavailable traitpoints.

As this might seem unfair to players who paid for premium earlier (even if they now too get all unavailable points) we will add a number of free days to their account equal to how many days ago (from July 3rd) they went premium.

We also got Click and Buy to make a few changes for us in their automatic fraud detection system which should decrease the verification needs, at least for some people and hopefully enable them to make their purchase. We will continue to work on adding more options as well

I want to thank all of you that has taken time to discuss this in the forums. Your involvement and opinions are important to us.