Virtrium has announced on the Horizons community forums that they have been unable to resolve lingering billing issues with EI. They have apologized to players, and have prepared a guide for players who need assistance resolving issues.
Well - word has come down on past subscriptions. We are not satisfied with the situation and disappointed that things turned out the way they did. At this point we can provide a definitive path for those who have been asking questions about what to do. Please be aware that because of the delicate nature of this situation, we're going to err on the side of caution (legally) when discussing this matter. We think we've laid out clearly what options are available for you as a consumer and will update this post if needed.
This does nothing to affect Horizons moving forward. It's taken a lot of time, energy and money to reach this point, and it's good that we can now move forward. In fact, we can stop putting energy into this issue and put that effort into Horizons.
We would like to apologize that despite great effort, we were unable to provide an alternative. Please take the time to read the following carefully and take the action that you feel most appropriate.
Get all the details here.