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Duplex Systems | Official Site
MMORPG | Genre:Sci-Fi | Status:Final  (rel 2009)  | Pub:Nexeon Technologies
PVP:Yes | Distribution:Download | Retail Price:n/a | Pay Type:Free | Monthly Fee:$09.99
Desktop Client | System Req: PC | Out of date info? Let us know!

Face of Mankind Forum » General Discussion raquo; Reply from customer service

7 posts found
  Xylek

Novice Member

Joined: 3/10/04
Posts: 23

 
6/14/04 1:58:37 PM#1

I like to goto the web site of new MMORPG's & test out the customer service. I ask a geeky question & see what happens. 9 times out of 10 i dont get a reply or i get an answer 10 weeks later.

Face of Mankind is an exception to the rule. 3 hours & i was given a reply!! Now that is customer service.

The reply was friendly & informative. I for 1 will give this game a good shot of my time.. Sounds like a corker to me.

Looking forward to it.

Xylek.

  ANaKeR

Novice Member

Joined: 6/10/04
Posts: 3

7/02/04 4:07:49 PM#2
customer service really affects the products image.

  01Neptune01

Novice Member

Joined: 11/10/04
Posts: 80

11/14/04 2:04:37 PM#3

Good to see it's customer service is up to par

  Marack

Novice Member

Joined: 1/07/05
Posts: 10

When fighting for control of a sword he who holds the handle generaly wins. -Snowcrash

1/11/05 11:54:16 PM#4

Wow! Three hours???

 

Hmmm...  The shortest response I have ever gotten was twelve hours

Yeah, thats what I said.

________________________________
Don't look back, we are not going that way....B, Krous.

  Drav3n

Novice Member

Joined: 6/10/04
Posts: 11

1/12/05 3:11:08 AM#5

i find the CSR's in planetside to be the quickest than any other game and WoW to be the worest CS ever.

  Lesseps

Novice Member

Joined: 1/07/05
Posts: 15

1/12/05 7:32:50 AM#6
Thats real good ! Active and friendly CS means developers care a lot bout fans and game society, that gives the game even more chances to be finally great. Will live will see, but such nice CS makes me glad even now.

  TheRedDread

Guru

Joined: 12/31/04
Posts: 143

1/12/05 11:10:35 PM#7
I post regularly on their forums. All the moderators there are very active. This is a great start for an amazing future game. Fast customer services will make this game more enjoyable.