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Aventurine SA | Official Site
MMORPG | Genre:Fantasy | Status:Final  (rel 04/16/13)  | Pub:Aventurine SA
PVP:Yes | Distribution:Download | Retail Price:$14.95 | Pay Type:Subscription
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Darkfall: Unholy Wars Forum » General Discussion » How long do they usually take to reply to a support email?

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21 posts found
  Citalss

Novice Member

Joined: 12/26/12
Posts: 30

 
OP  12/30/12 4:44:42 PM#1
I emailed them at support@aventurine.gr last week and I've yet to hear anything, is this normal?
  Loktofeit

Elite Member

Joined: 1/13/10
Posts: 11916

Currently playing EVE, SMITE, Wildstar, and Combat Arms

12/30/12 5:04:32 PM#2
I emailed them over a week ago and haven't heard anything either. Resent the email again today to ask for a status.

  Yizle

Apprentice Member

Joined: 4/24/10
Posts: 528

12/30/12 5:06:31 PM#3
OP you haven't been keeping up much with this game/company/forums?
  BuniontToes

Novice Member

Joined: 3/10/10
Posts: 544

12/30/12 7:37:42 PM#4

Thing called christmas.  Give it till late next week after new years.

The game isn't released yet and there are huge beta  issues to workout before focusing on customer support.

  thinktank001

Advanced Member

Joined: 12/13/08
Posts: 1796

12/30/12 8:01:52 PM#5
Originally posted by Citalss
I emailed them at support@aventurine.gr last week and I've yet to hear anything, is this normal?

 

I wouldn't worry too much, since you really are not missing anything, but if you stated in more detail what kind of problem you are having maybe a player could help.

  crysent

Novice Member

Joined: 6/01/05
Posts: 842

12/30/12 8:17:05 PM#6

Day? week? month? year?  

 

Who knows.  I'm not trying to be sarcastic, but seriously my experiences with AV have ranged from decent to outrageous when it comes to customer support.  I'm a fan of their little projects, but, as far as customer support goes AV is just about at the bottom.

  BuniontToes

Novice Member

Joined: 3/10/10
Posts: 544

12/31/12 12:39:36 AM#7
Originally posted by crysent

Day? week? month? year?  

 

Who knows.  I'm not trying to be sarcastic, but seriously my experiences with AV have ranged from decent to outrageous when it comes to customer support.  I'm a fan of their little projects, but, as far as customer support goes AV is just about at the bottom.

Not sure what  "little projects" you refer to.  They  only have DFO.  Otherrs have had no issues with support.

  drivec

Novice Member

Joined: 4/08/08
Posts: 89

12/31/12 4:58:56 PM#8
took them about a week for one of my supports. that was before the beta was released. id assume they are pretty backed up right now
  Citalss

Novice Member

Joined: 12/26/12
Posts: 30

 
OP  1/01/13 6:21:13 PM#9
Still waiting on reply.
  Baiame

Novice Member

Joined: 9/26/06
Posts: 145

1/02/13 11:59:53 AM#10
I was billed twice for the pre-order.  I sent in a ticket on 12/26 and have yet to hear back.  I've sent an additional ticket in today.  I'm sure they are busy with game preparations but I may have to run it through my cc to get the $14.95 back.  Good luck getting a response!  Hopefully someone over there gets back to you soon. 
  Citalss

Novice Member

Joined: 12/26/12
Posts: 30

 
OP  1/04/13 9:18:37 PM#11
Hopefully aha
  Loktofeit

Elite Member

Joined: 1/13/10
Posts: 11916

Currently playing EVE, SMITE, Wildstar, and Combat Arms

1/04/13 11:56:26 PM#12
Originally posted by thinktank001
Originally posted by Citalss
I emailed them at support@aventurine.gr last week and I've yet to hear anything, is this normal?

I wouldn't worry too much, since you really are not missing anything, but if you stated in more detail what kind of problem you are having maybe a player could help.

Account issue. My fault, really. I ordered a second copy so my son could play, and created the account. I have confirmation that the order was processed/paid, but can't find the emails about the account I created and I haven't a single clue what the username or password was for it. Since I created it using my existing email addr, their system only sees my existing DF/DFUW account and not the new one.  Really would like to hear back from them because my son is anxious to play.

  Citalss

Novice Member

Joined: 12/26/12
Posts: 30

 
OP  1/15/13 7:47:52 AM#13
Still waiting -.-
  tom_gore

Apprentice Member

Joined: 2/27/09
Posts: 1803

1/15/13 7:49:41 AM#14

Ah. You see, Aventurine does not do customer support. It's not their style.

Nahmean?

  Reklaw

Elite Member

Joined: 1/07/06
Posts: 6106

The adult I am takes care of most things real life. However my inner-child is a GAMER!!

1/15/13 7:55:56 AM#15
Originally posted by crysent

Day? week? month? year?  

 

Who knows.  I'm not trying to be sarcastic, but seriously my experiences with AV have ranged from decent to outrageous when it comes to customer support.  I'm a fan of their little projects, but, as far as customer support goes AV is just about at the bottom.

Wich seems to be the same for what ever game company if we to believe most forum posters.

I don't often need game support but when I do it ranges from fast reactions to slow reactions, doesn't really matter what company.

And sure some might have awesome customer service from gamecompany X but even then I am 100% sure there are people that feel that gamecompany X delivers bad custumer support.

As others have asked OP: what's the issue you are having? is it beta related? tech support?, account support?

  Loktofeit

Elite Member

Joined: 1/13/10
Posts: 11916

Currently playing EVE, SMITE, Wildstar, and Combat Arms

1/15/13 8:07:59 AM#16
Originally posted by Citalss
Still waiting -.-

Same here.

  sakkdaddy

Novice Member

Joined: 9/17/07
Posts: 45

1/15/13 8:42:31 AM#17
I've had 2 requests, and both were answered within a day.  Those were not sent before the holidays started though.
  Citalss

Novice Member

Joined: 12/26/12
Posts: 30

 
OP  1/15/13 9:48:16 AM#18
Requesting a refund for the game I pre-ordered.
  vonryan123

Novice Member

Joined: 11/09/08
Posts: 143

1/15/13 9:52:29 AM#19
I sent them a 5 mail's almost 3 months ago still nothing

  Baiame

Novice Member

Joined: 9/26/06
Posts: 145

2/26/13 10:57:01 PM#20
Try using the email:  unregistered@aventurine.gr  This email is provided within their support website that I was finally able to access:)  Good luck!
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