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Infestation: Survivor Stories Forum » General Discussion » Wow i got a refund and it was quick!

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39 posts found
  User Deleted
10/18/12 6:04:20 AM#21
the devs did offer a we let you down appology on Facebook yesterday so it doesn't supprise me they are refunding disgruntled players .
  User Deleted
10/18/12 6:10:50 AM#22
Originally posted by GolbezTheLion
Originally posted by biggarfoot

Was you really expecting a finished game being in Alpha state?

Why people are handing over money to companies to play a game that is not in a finished condition is beyond believe to be quite honest.

Not only do they pay to test an unfinished product, they also then complain about it being unfinished after having payed.

When that falls on deaf ears it's chargeback or refund time. Ridiculous.

+1 lol 

  Darkcrystal

Advanced Member

Joined: 5/06/10
Posts: 773

10/18/12 6:17:34 AM#23
Originally posted by airborne1312

Here is what i sent to xpolla the war z support team yesterday having paid though paypal for the game on the 15th October.

'Hi

I would like a full refund with immediate effect regarding my purchase of your product.

It states ‘buy now play now’ but it is unplayable in its present state so this is a mis-representation as to the true facts regarding your alpha game.'

 

Here is what i recevied today:

Support Team of Xsolla

Your request has been deemed solved. To reopen, reply to this email.



*lga *ondratova, Oct 18 12:17 pm (YEKT):

Hello!

We've refunded your payment'

 

Xsolla Inc. just sent you a refund

18 Oct 2012 07:16:38 BST
Transaction ID:

Dear ***** ******,

Xsolla Inc. just sent you a full refund of $49.99 USD for your purchase.

If you have any questions about this refund, please contact Xsolla Inc..

The refund will go to your PayPal account.

To see all the transaction details, please log in to your PayPal account. It may take a few moments for this transaction to appear in your account.

 

Very profesional service as i thought i was going to get two fingers.

My issues were the animation and gfx were unacceptable to be charged for regardless of it being in alpha.

I had it on ultra settings with a 7970 and the gfx were not what i expected with a game that had been in development for 2 yrs.

The animations were pretty poor too. Robotic and almost like a puppet on a string. Some zombies were static or floating.

I thought they had testers testing it out before they released it to the public in alpha stage?

These wernt bugs but fundamental basic game glitches.

Anyway im happy..perhaps because i paid through paypal i got a refund quick since I wasnt happy with the basic features of the game..gfx and animation.

If they arent going to change when beta is released then god help the game.

My faith in humanity is restored..i got a quick refund..wtf?

I salute you WarZ!

 

 

 

 

You came here to brag that you got a refund in a game that was in ALPHA?? Do you know what ALPHA means?  I see you do not, stop gaming please .

 

I don't get some of you gamers that expect a fuill working game in a beta and an ALPHA at that, that is why I would not listen to players when I make games I would NOT let them in ever... until its done, because of people that do not have any common sense.

  moguy2

Novice Member

Joined: 9/20/12
Posts: 364

Wish I had something positive to say =(

10/18/12 6:19:15 AM#24

You paid , you played, you didnt like it..Move on.

Why would you make a post about getting a quick refund ? Just to say " Look at me look at me?!?! " Then you know everyone and their brother are going to come out of the wood work and bash you for doing that . Refunds come from a whole nother branch of the company. The programmers dont do it. So yeah it was quick. Just like walking up and getting a refund for your bad purchase at walmart on a credit card. BAM it happens fast- but doesnt mean walmart has a problem.

Sorry man, but honestly you really are making a big something out of nothing. But you do get post counts for this.

  Darkcrystal

Advanced Member

Joined: 5/06/10
Posts: 773

10/18/12 6:19:34 AM#25
Originally posted by RogueTroopa
I just got a refund too. The argument regarding alpha is tired. The building blocks for this game are clearly not in place.  And I see already the hackers are starting to have a field day. So enjoy

ROFL hahahaha, do you think that WOW, SWTOR has building blocks in ALPHA, they do not and I know for a fact I been in the gaming industry for years...

 

This company shouldnt give beta's out anymore because gamers do not know what beta means at all, Zero common sense. Priceless...

  Darkcrystal

Advanced Member

Joined: 5/06/10
Posts: 773

10/18/12 6:20:41 AM#26
Originally posted by moguy2

You paid , you played, you didnt like it..Move on.

Why would you make a post about getting a quick refund ? Just to say " Look at me look at me?!?! " Then you know everyone and their brother are going to come out of the wood work and bash you for doing that . Refunds come from a whole nother branch of the company. The programmers dont do it. So yeah it was quick. Just like walking up and getting a refund for your bad purchase at walmart on a credit card. BAM it happens fast- but doesnt mean walmart has a problem.

Sorry man, but honestly you really are making a big something out of nothing. But you do get post counts for this.

You know why because alot of gamers today lack attention from mommy so they come here. I'm not trolling I'm stating facts, and frankly I'm tired of todays gamers and there whining ways.

  Istavaan

Advanced Member

Joined: 4/25/12
Posts: 1398

10/18/12 6:22:41 AM#27
Seriously? you bought a game that was in alpha and are complaining that it is unfinished, really?
  Darkcrystal

Advanced Member

Joined: 5/06/10
Posts: 773

10/18/12 6:24:15 AM#28
Originally posted by Ichmen

im curious have you tried their War.Inc fps on steam?? if not i would give it a shot and see how the animations stack up.  when  i played warinc (they flagged it as a sorta mmofps beta) i found the game very ridged and rough (though that was before they added more fps view it was soly 3rd person mostly) 

seeing as most of their still shots show content from war inc in terms of graphics and npc kit, im just wondering if you dislike the graphics in their alpha title  which very well could be the final graphic pack for the game @_@

 

~though im kinda suprized people willingly pay to test games :/ preordering is one thing but paying to test a game is just foolish in my understanding of gaming.  id rather be paid to test instead of paying money and personal time to test :/~

No one is paying to test , they paying for a game that they like and they get in during the testing, so you still need to buy the game later, so you get in early , where is this paying for beta??? If you buy the game at release you lost out because you will pay as much as the other person who got in beta, but he/she will know more...

 

Where do you people come up with this people paying for beta when they are not... They are paying for a game period, this company is just letting you in way eariler than say WOW or SWTOR did... Unless your a tester.....

  Sora2810

Advanced Member

Joined: 7/23/08
Posts: 567

10/18/12 4:18:07 PM#29
Originally posted by airborne1312
Originally posted by Magnetia

Refunding an alpha product complaining that it is not finished.

Your argument is ridiculous and you should be taken out of the gaming community.

your argument is too

if you read what i put rabid boy you might not mis-quote me

i said it was unplayable..they said it was playable

go back to school

No need to mix words. If you can't start the launcher, I'd call it unplayable too. Where you and I differ is that I know what testing means. 

Your probably new to these things and that's okay, everyone is at some point, here's some info;

Game testing is the state is game is in before it's released. Normally a game follows this path

InDev (In Development) > Alpha > Beta > Gold (retail or launched)

All stages vary as to what defines each, but here's a rough turn-over.

InDev is the first steps into a game's creation. Usually contains basic art assests and placeholders while systems are developed such as movement and interaction.

Alpha can come in after basic art assests are installed and most immediate systems are developed and ready to test.

Beta comes in after alpha testing reports that the client and player-interaction has acceptable results. Beta is the time most spent during a game's development. You hear about beta's often on this site. At this time the 'flair' systems and assests are plugged in and tested for stability. If it's an online game, servers are 'stress tested' to make sure they can hold up for launch. 

Testing is a very stressful part for both players and developers. Usually alpha testing is reserved for in-house teams (developers hire/obtain people they keep close contact with to test systems). As you can tell, gamers are very critical and judgemental over an unfinished product. Allowing the end-user or customer to see a game before it's in beta can usually result in a loss of sales. While that's not proven; no one really wants to try it.

Think about this, if you paint; would you like everyone to see your drawing while it's still light sketched with a ton of markings on your paper and have them judge you about it? Some people do, they like feedback. Sometimes the feedback isn't so positive in an online environment. While that can't contribute to a 'customer' aspect, I'm sure you can imagine that part.

This is also a very small part of the reason why you see games in testing with NDA's. There's a plethora of reasons why to have an NDA, and thats a small part of it.

I hope this helps you later on down the road when you run into this situation again. If you have any questions, don't be afraid to ask.

 

 

Played - M59, EQOA, EQ, EQ2, PS, SWG[Favorite], DAoC, UO, RS, MXO, CoH/CoV, TR, FFXI, FoM, WoW, Eve, Rift, SWTOR, TSW.
Playing - PS2, AoW, GW2

  Nacario

Novice Member

Joined: 3/16/12
Posts: 217

The real world is roleplay and background noise

10/18/12 4:22:15 PM#30
Originally posted by airborne1312

My issues were the animation and gfx were unacceptable to be charged for regardless of it being in alpha.

I really feel sorry for some companies these days

  rimaxo14

Novice Member

Joined: 2/21/08
Posts: 119

10/18/12 5:00:06 PM#31
Geesh people state there opinions here and theres always a crowd too bash them give it a rest lol. These forums are filled with whiny complaining mopes it's terrible haha.

EVGA FTW-3 MOBO X58
EVGA GTX 580
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  SaintPhilip

Novice Member

Joined: 3/22/12
Posts: 729

10/18/12 5:06:18 PM#32
Originally posted by rimaxo14
Geesh people state there opinions here and theres always a crowd too bash them give it a rest lol. These forums are filled with whiny complaining mopes it's terrible haha.

The best part is when someone states their opinion and six people in a row come on  to post "Well that just YOUR Opinion and isnt a fact"

-Like...No shit. Pretty much everything we talk about on a forum is our opinion- Until someone comes along to correct me. =)

  zigzagsII

Apprentice Member

Joined: 10/17/12
Posts: 5

10/18/12 5:17:58 PM#33
Originally posted by Magnetia

Refunding an alpha product complaining that it is not finished.

Your argument is ridiculous and you should be taken out of the gaming community.

My thoughts exactly.

 

Its alpha...meaning pre beta. Derp

  GolbezTheLion

Novice Member

Joined: 9/27/12
Posts: 250

10/18/12 5:20:50 PM#34
Originally posted by rimaxo14
Geesh people state there opinions here and theres always a crowd too bash them give it a rest lol. These forums are filled with whiny complaining mopes it's terrible haha.

They're also filled with ignorant children who are unwilling to do even the most minor amount of research into a product beforehand, and then love complaining when the experience is nothing like they expected.

 

  rimaxo14

Novice Member

Joined: 2/21/08
Posts: 119

10/18/12 6:32:38 PM#35
.

EVGA FTW-3 MOBO X58
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  Jorl

Apprentice Member

Joined: 2/05/12
Posts: 262

10/18/12 6:58:36 PM#36

They've already ruined it by selling their products that is currently in ALPHA, no game developer should never, ever consider doing it because of what will happen/already happening to this game. 95% of those who are now 'Testing' don't know the meaning of the word. And I agree these players shouldn't be allowed on MMOs period. No wonder a lot of games are failing badly these past few years due to lack of common sense of both developers and the 'testers'.

Fingers crossed they will fix this issue, last thing every one wants is another screw up of another MMO

  lynx121

Novice Member

Joined: 10/19/12
Posts: 1

10/19/12 4:59:07 AM#37
to the people who said "letting people play in alpha is not good, and because of this the finished product will be bad", you guys heard Minecraft? 
  Zadawn

Apprentice Member

Joined: 11/04/10
Posts: 674

10/19/12 8:00:52 AM#38

I wish they didn't refund you.

 

You knew what you're getting into when you bought the game,if not,that's entirely your fault for not having done any research.

  Zadawn

Apprentice Member

Joined: 11/04/10
Posts: 674

10/19/12 8:04:58 AM#39
Originally posted by airborne1312
Originally posted by biggarfoot

Was you really expecting a finished game being in Alpha state?

Why people are handing over money to companies to play a game that is not in a finished condition is beyond believe to be quite honest.

People want to calm down and stop getting over hyped about games they read through forums/media or any other source until they see the finished product, I would of thought this would be a lesson learnt from previous titles but people still fall for this type of marketting, its mind boggling.

Well of course i wasnt but i was expecting animation and gfx to be in place at least.

If it looks visually appealing and movement is good then i can live with all the other alpha bugs.

But it doesnt and my threads about this on the war z forum got deleted so i assumed this is the finished product regarding those 2 issues.

Alpha doesnt mean gfx should be second rate and blocky and animation should be on par with manic miner from the 80s.

Anyway lesson learned.

Yes it does.

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