I just had all my accounts banned and I was ip banned and they never even told me why. Called thier billing number and all they said was submit a ticket. You'd think for someone who spent thousands in bullshit buying cash in thier game you could get a live person to explain to you what is going on, but no and worse they haven't even responded to my ticket. I never had an issue until now, but damn they got to have the shittiest support system in an MMO for making so much money that I have ever seen. Sad really. Screwed out of thousands just like that and no explination.

A few years ago I remember complaining a bit with legitiment and well thought out complaints.  and got 2K linden for it.

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Customer service returns EVERYWHERE is based on you being clear, and you yourself realizing that the person you're talking still likes to help people(instinctive human thing) even if they hate the company.