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Snail Game | Official Site
MMORPG | Genre:Fantasy | Status:Final  (rel 04/10/13)  | Pub:Snail Games USA
PVP:Yes | Distribution:Download | Retail Price:$19.99 | Pay Type:Hybrid | Monthly Fee:Free
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Age of Wushu Forum » General Discussion » Many False Bans

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36 posts found
  simba12345

Apprentice Member

Joined: 4/06/13
Posts: 1

5/03/13 11:49:00 PM#21

And I am one of the victim of an honest players that has been accused by Snail's automated reply that looks like this:

Greetings,

Thank you for your inquiry. We have reviewed your account and will be unable to reopen it.

The account in question was found participating in exploitation of the Age of Wushu economy. Please note that, per our game policies at http://www.ageofwushu.com/forums/viewtopic.php?f=11&t=631, "transactions between game accounts that include the sale or trade of ingame content, currency or services in exchange for real world content, currency or services are prohibited." While Snail Games offers ingame currency through our item mall, Snail Games considers the purchase and the sale of silver through a secondary market to be theft. As such, the account will not be unfrozen under any circumstance. Thank you for understanding our position on this matter.

Regards,

Snail Games Support

After waiting for 7 days. That's all I got as a reply.

Note: This is my alternate character which all I did was setting offline stall selling scripts, weapons that I made and a few other things. I created this alternate character for the sole purpose of selling stuffs with offline stall. I remember before I got banned, my unbound Liangs is around 14 Dings+ and all that money comes from offline stalling. I did not even send this Liangs I have made to my Main Character. All I did was buying some item for my Main Character and send it to him.

I made a new ticket hoping for the REAL reason as why I got banned.

I could not even post on their forum. Sigh..

 

  bcbully

Elite Member

Joined: 3/03/12
Posts: 7546

5/04/13 1:18:26 AM#22
Originally posted by Opapanax

Pretty craze over there right now regarding the bans and goldsellers. Keep your IRL cash close to the vest and don't spend money on Age of Wushu right now..

It's been well documented and mentioned several times about the situation. I myself tried to describe what was happening.

 

This whole thing gave me more confidence in SnailUsa. They mean business. Gold buying will not be tolorated. They are in it for the long hual, not the short term.

 

Wushu will be around long after this years crop of sub par games comes and goes. Maybe EQnext will have a chance, or maybe Malu, or The Repopulation. They wont be out this year though.

 

Not gonna hold my breath either. Gonna keep breathing this Wushu fresh air.

  trancefate

Apprentice Member

Joined: 5/01/13
Posts: 138

 
OP  5/04/13 12:42:45 PM#23
Originally posted by bcbully
Originally posted by Opapanax

Pretty craze over there right now regarding the bans and goldsellers. Keep your IRL cash close to the vest and don't spend money on Age of Wushu right now..

It's been well documented and mentioned several times about the situation. I myself tried to describe what was happening.

 

This whole thing gave me more confidence in SnailUsa. They mean business. Gold buying will not be tolorated. They are in it for the long hual, not the short term.

 

Wushu will be around long after this years crop of sub par games comes and goes. Maybe EQnext will have a chance, or maybe Malu, or The Repopulation. They wont be out this year though.

 

Not gonna hold my breath either. Gonna keep breathing this Wushu fresh air.

1) The gold spammers are still there; zone scene nearby and gossip chats are still all but unusable.

2) The gold sellers are still selling the same product, at the same price, in the same way.

3) If you had read the post you would realize the people talking are not Gold Buying, we were wrongfully banned, snail agrees on this (I know they do, because they UN-banned me)

4) The only real effect they had was to piss off a huge portion of their PAYING customers (guess what, they banned the people with money, some of those people bought it from SNAIL) and make an even larger part reluctant to hand over any cash.

 

So exactly what part of their actions gave you more confidence in them? Was it their demonstrated capability of acting on irrational knee-jerk reactions? Or their complete disregard for customer service? Or their failure to properly handle payment information securely?

 

Please, let me know.

  Renoaku

Hard Core Member

Joined: 2/10/07
Posts: 972

5/04/13 2:33:34 PM#24

http://www.ageofwushu.com/forums/viewtopic.php?f=3&t=9338

And their moderator removes the post instead of locking it simply becasue of the publicty of the post and issues it addressed about false bans on other players accounts heck just do a google search.

My advise, avoid playing AGE OF Wushu, its not even worthit they refuse to listen to the complaints from their consumers about false bans, and they refuse to listen to suggestions to improve the game and I was there two months before release the game has potential but the company running this game is absolutely killing it.

I have no plans of renewing my VIP subscription, or paying for anymore cash shop services because of the expensive cost and lack of customization no perm items.

I also checked their billing site and it still looks as if it isn't SSL secured even after I notified them about the issue they stil have not fixed it and say its secure.

I would personally recommend going to a Pay 2 Play game like DarkFall.

  theoccult

Novice Member

Joined: 1/18/08
Posts: 32

5/04/13 4:10:33 PM#25

 

First of all, they are granting 10 days of VIP to accounts that were unjustly frozen:

http://www.ageofwushu.com/forums/viewtopic.php?f=11&t=8561


Secondly, do people really believe that ALL who were complaining on the forums over their accounts being frozen, were ALL innocent??  lol


.

  bcbully

Elite Member

Joined: 3/03/12
Posts: 7546

5/05/13 1:33:33 AM#26
Originally posted by trancefate
Originally posted by bcbully
Originally posted by Opapanax

Pretty craze over there right now regarding the bans and goldsellers. Keep your IRL cash close to the vest and don't spend money on Age of Wushu right now..

It's been well documented and mentioned several times about the situation. I myself tried to describe what was happening.

 

This whole thing gave me more confidence in SnailUsa. They mean business. Gold buying will not be tolorated. They are in it for the long hual, not the short term.

 

Wushu will be around long after this years crop of sub par games comes and goes. Maybe EQnext will have a chance, or maybe Malu, or The Repopulation. They wont be out this year though.

 

Not gonna hold my breath either. Gonna keep breathing this Wushu fresh air.

 

2) The gold sellers are still selling the same product, at the same price, in the same way.

 

Be truthful now. Price before the bans was 3$ per ding. after 9$. They took  A LOT of bad monry out the game. 

  trancefate

Apprentice Member

Joined: 5/01/13
Posts: 138

 
OP  5/05/13 4:25:12 AM#27

Originally posted by theoccult

 

First of all, they are granting 10 days of VIP to accounts that were unjustly frozen:

http://www.ageofwushu.com/forums/viewtopic.php?f=11&t=8561


Secondly, do people really believe that ALL who were complaining on the forums over their accounts being frozen, were ALL innocent??  lol


.

1) Don't come in with a "first of all" like we were wrong, that happened well after this thread was created.

2) Secondly, no one believes they were ALL innocent, but I was one of them, and this is a post from my point of view. If you don't believe me, I can log into my account that is now un-banned and show you.

Originally posted by bcbully

Originally posted by trancefate
Originally posted by bcbully
Originally posted by Opapanax

Pretty craze over there right now regarding the bans and goldsellers. Keep your IRL cash close to the vest and don't spend money on Age of Wushu right now..

It's been well documented and mentioned several times about the situation. I myself tried to describe what was happening.

 

This whole thing gave me more confidence in SnailUsa. They mean business. Gold buying will not be tolorated. They are in it for the long hual, not the short term.

 

Wushu will be around long after this years crop of sub par games comes and goes. Maybe EQnext will have a chance, or maybe Malu, or The Repopulation. They wont be out this year though.

 

Not gonna hold my breath either. Gonna keep breathing this Wushu fresh air.

 

2) The gold sellers are still selling the same product, at the same price, in the same way.

 

Be truthful now. Price before the bans was 3$ per ding. after 9$. They took  A LOT of bad monry out the game. 

Just checking one site, for my server the price of 1 ding has gone down from $9 to $7. So no, they did not impact gold sellers in any way that will improve the game for their customers.

  bcbully

Elite Member

Joined: 3/03/12
Posts: 7546

5/05/13 11:54:23 AM#28
Originally posted by trancefate

Originally posted by theoccult

 

First of all, they are granting 10 days of VIP to accounts that were unjustly frozen:

http://www.ageofwushu.com/forums/viewtopic.php?f=11&t=8561


Secondly, do people really believe that ALL who were complaining on the forums over their accounts being frozen, were ALL innocent??  lol


.

1) Don't come in with a "first of all" like we were wrong, that happened well after this thread was created.

2) Secondly, no one believes they were ALL innocent, but I was one of them, and this is a post from my point of view. If you don't believe me, I can log into my account that is now un-banned and show you.

Originally posted by bcbully

Originally posted by trancefate
Originally posted by bcbully
Originally posted by Opapanax

Pretty craze over there right now regarding the bans and goldsellers. Keep your IRL cash close to the vest and don't spend money on Age of Wushu right now..

It's been well documented and mentioned several times about the situation. I myself tried to describe what was happening.

 

This whole thing gave me more confidence in SnailUsa. They mean business. Gold buying will not be tolorated. They are in it for the long hual, not the short term.

 

Wushu will be around long after this years crop of sub par games comes and goes. Maybe EQnext will have a chance, or maybe Malu, or The Repopulation. They wont be out this year though.

 

Not gonna hold my breath either. Gonna keep breathing this Wushu fresh air.

 

2) The gold sellers are still selling the same product, at the same price, in the same way.

 

Be truthful now. Price before the bans was 3$ per ding. after 9$. They took  A LOT of bad monry out the game. 

Just checking one site, for my server the price of 1 ding has gone down from $9 to $7. So no, they did not impact gold sellers in any way that will improve the game for their customers.

Blue Dragon, this morning. 500L for $5.50. Snail is $9 for 1D. So if you are the gold buying type (I never have) it's at the point were only a complete idiot would risk there account on third part sales. 

 

even at 7$ only an idiot would risk thier account on that. much different prior to the ban hammer.

 

edit- you went to one of those sites? ewe nasty.

  Gdemami

Elite Member

Joined: 9/23/08
Posts: 7313

5/05/13 12:13:04 PM#29


Originally posted by bcbully

edit- you went to one of those sites? ewe nasty.

And why you think he got banned...?

  trancefate

Apprentice Member

Joined: 5/01/13
Posts: 138

 
OP  5/05/13 12:16:25 PM#30
Originally posted by bcbully
Originally posted by trancefate

Originally posted by theoccult

 

First of all, they are granting 10 days of VIP to accounts that were unjustly frozen:

http://www.ageofwushu.com/forums/viewtopic.php?f=11&t=8561


Secondly, do people really believe that ALL who were complaining on the forums over their accounts being frozen, were ALL innocent??  lol


.

1) Don't come in with a "first of all" like we were wrong, that happened well after this thread was created.

2) Secondly, no one believes they were ALL innocent, but I was one of them, and this is a post from my point of view. If you don't believe me, I can log into my account that is now un-banned and show you.

Originally posted by bcbully

Originally posted by trancefate
Originally posted by bcbully
Originally posted by Opapanax

Pretty craze over there right now regarding the bans and goldsellers. Keep your IRL cash close to the vest and don't spend money on Age of Wushu right now..

It's been well documented and mentioned several times about the situation. I myself tried to describe what was happening.

 

This whole thing gave me more confidence in SnailUsa. They mean business. Gold buying will not be tolorated. They are in it for the long hual, not the short term.

 

Wushu will be around long after this years crop of sub par games comes and goes. Maybe EQnext will have a chance, or maybe Malu, or The Repopulation. They wont be out this year though.

 

Not gonna hold my breath either. Gonna keep breathing this Wushu fresh air.

 

2) The gold sellers are still selling the same product, at the same price, in the same way.

 

Be truthful now. Price before the bans was 3$ per ding. after 9$. They took  A LOT of bad monry out the game. 

Just checking one site, for my server the price of 1 ding has gone down from $9 to $7. So no, they did not impact gold sellers in any way that will improve the game for their customers.

Blue Dragon, this morning. 500L for $5.50. Snail is $9 for 1D. So if you are the gold buying type (I never have) it's at the point were only a complete idiot would risk there account on third part sales. 

 

even at 7$ only an idiot would risk thier account on that. much different prior to the ban hammer.

 

edit- you went to one of those sites? ewe nasty.

 

I always keep in touch with what my assets are worth, even virtual ones. Virtual currency sales got me through a pretty rough patch of unemployment recently.

 

I agree that the changes made it so that players would have to be stupid to buy gold from third parties now. However, the third parties price hasn't changed drastically for red phoenix, snail just lowered their rediculous price.

 

Think about it: before this change third party sites with business overhead costs were somehow supplying ding at slightly over 600% of the efficiency of Snail, who can create ding with 0% overhead. Snail was being greedy  and paid the price for it.

  trancefate

Apprentice Member

Joined: 5/01/13
Posts: 138

 
OP  5/05/13 12:48:22 PM#31
Originally posted by Gdemami

 


Originally posted by bcbully

edit- you went to one of those sites? ewe nasty.

 

And why you think he got banned...?

I was un-banned, found innocent, and apologized to. Furthermore, paypal settled my dispute in favor of the customer.

 

 

[mod edit]

  theoccult

Novice Member

Joined: 1/18/08
Posts: 32

5/05/13 4:04:55 PM#32
Originally posted by trancefate

Just checking one site, for my server the price of 1 ding has gone down from $9 to $7. So no, they did not impact gold sellers in any way that will improve the game for their customers.

 

 

Seems like you are determined to join the ones yelling:  "Account got hacked, and it's ALL Snail Games fault!"

 

Let me break it down for you:
Goldseller Sites > adware, malware, keyloggers > Account hacked

.



 

  Burntvet

Elite Member

Joined: 11/16/07
Posts: 2791

5/05/13 4:15:17 PM#33
LOL at the whole thing. It is bad game design, when players have to buy currency at all, just to "keep up". Even when buying from the company itself. People that play these "F2P" games deserve the inevitable the headaches they get from the companies running them. (And the armies of bots and spammers to boot.)
  trancefate

Apprentice Member

Joined: 5/01/13
Posts: 138

 
OP  5/05/13 8:13:03 PM#34
Originally posted by theoccult
Originally posted by trancefate

Just checking one site, for my server the price of 1 ding has gone down from $9 to $7. So no, they did not impact gold sellers in any way that will improve the game for their customers.

 

 

Seems like you are determined to join the ones yelling:  "Account got hacked, and it's ALL Snail Games fault!"

 

Let me break it down for you:
Goldseller Sites > adware, malware, keyloggers > Account hacked

.



 

... It doesn't work like that. I mean, unless you are visiting chinese pornsites on netscape to fill your floppy drive with thumbnails?

What you've said is akin to claiming you get herpes from looking at pictures of the Red Light District.

  Renoaku

Hard Core Member

Joined: 2/10/07
Posts: 972

5/08/13 8:54:29 PM#35

It is infact snail-games fault they are the ones who put in the automated ban system for trading gold at least everyone I know who has been banned made lots of in game currency and got banned for this.

http://www.ageofwushu.com/forums/viewtopic.php?f=3&t=9898 If you take a look at this link this is the type of customer support you get, Snail Games also refuses to listen to any suggestion or take actions to fix bugs posted and reported to them they simply lock topics to cover their own reputations but that isn't going to do the trick. (Worst case I have had three topics of mine deleted for valid points that need fixing.)

If you want a true PVP, and SandBox game you are going to have to buy DarkFall AOW is okay for the casual gamer but not sure anyone wants to deal with a company like this I played AOW since it was in BETA I had good hopes for the game but not anymore after seeing all I have seen on their forums including moderators who just lock threads and bad support all around.

http://www.ageofwushu.com/forums/viewtopic.php?f=3&t=9898

They are giving 10 days Free VIP time as stated in the post above, but what about the players who have banned wrongfully for Two Entire weeks, and what about those who have positions in schools and lost them lost their guilds because of this its their fault this should have never occur and bugs should have been fixed like this in Beta. In other words ban the gold spammers, adjust your gold exchange rates in game to match that of gold selling sites and problem solved.

They are basically pulling the same thing NCsoft did with my account after it was hijacked giving a set of bound gear Zero Customer Service and saying take it or leave it and I don't like companies like this.

  Alamareth

Novice Member

Joined: 1/03/06
Posts: 591

5/09/13 8:12:07 AM#36
Originally posted by Renoaku

It is infact snail-games fault they are the ones who put in the automated ban system for trading gold at least everyone I know who has been banned made lots of in game currency and got banned for this.

http://www.ageofwushu.com/forums/viewtopic.php?f=3&t=9898 If you take a look at this link this is the type of customer support you get, Snail Games also refuses to listen to any suggestion or take actions to fix bugs posted and reported to them they simply lock topics to cover their own reputations but that isn't going to do the trick. (Worst case I have had three topics of mine deleted for valid points that need fixing.)

If you want a true PVP, and SandBox game you are going to have to buy DarkFall AOW is okay for the casual gamer but not sure anyone wants to deal with a company like this I played AOW since it was in BETA I had good hopes for the game but not anymore after seeing all I have seen on their forums including moderators who just lock threads and bad support all around.

http://www.ageofwushu.com/forums/viewtopic.php?f=3&t=9898

They are giving 10 days Free VIP time as stated in the post above, but what about the players who have banned wrongfully for Two Entire weeks, and what about those who have positions in schools and lost them lost their guilds because of this its their fault this should have never occur and bugs should have been fixed like this in Beta. In other words ban the gold spammers, adjust your gold exchange rates in game to match that of gold selling sites and problem solved.

They are basically pulling the same thing NCsoft did with my account after it was hijacked giving a set of bound gear Zero Customer Service and saying take it or leave it and I don't like companies like this.

Ren, what are you so butthurt about?

While I'm also pretty miffed about their whole "you must email us to give us feedback" method of forum moderation, at least they SOLVED their own problem.  I had several friends with a good 80D+ each locked up for 2 weeks.  Getting them back in the game was reward enough. They could have just as easily left them frozen forever.

Basically, Snail seems understaffed and consistently not on the same page as their China HQ.  It's probably going to cause problems yet again in the future, but they seem content with putting out one fire at a time.

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