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Snail Game | Play Now
MMORPG | Genre:Fantasy | Status:Final  (rel 04/10/13)  | Pub:Snail Games USA
PVP:Yes | Distribution:Download | Retail Price:$19.99 | Pay Type:Hybrid | Monthly Fee:Free
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Age of Wushu Forum » General Discussion » SnailUSA is the worst game company I have ever seen!!!

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73 posts found
  Kasuke27

Advanced Member

Joined: 8/10/08
Posts: 23

3/12/13 2:33:20 PM#61

Snail may not be winning any Golden Stars for customer service but it is a great game.

 

Also to say Snail is the worst game company after the Sim city debacle is entertaining.If a company was to be declared worst company in the world for failing to satisfy a small minority of customers who were unhappy or having issues with their service, every company in existance would be closed down.

  AresPL

Novice Member

Joined: 9/11/06
Posts: 290

3/13/13 8:40:10 AM#62
in china snail and AoW got many rewards, its just small NA branch that got "problems"  but go look on gpotato forums then You will see fail
  tuscarora

Novice Member

Joined: 9/28/05
Posts: 53

3/13/13 8:47:45 PM#63

Age of Wushu has its issues.  That much can be said.  It's difficult to translate from chinese to english and the non-western world seems to accept the rental system of ownership of everything from in game clothes, to the bags you use (Yes, your bags wear out in 720 hours and then have to be replaced).  There are no permenant mounts (they also wear out) and even a subscription does not change the rental system.  The game seems complicated until you get into it and I highly recommend you join a friendly guild and ask nicely for assistance on understanding why the quest you have failed 17 times in 24 hours why?  and then find out you were not actually supposed to fight the mobs in the mission, just escort a guy all the way to the main boss who he will personally beat to death for you.  You will find a lot of griefers (western and otherwise, not sure why veitnamese players are in the american version of the game) who will stop you when you are in a group team practice and kill you by knocking you off a cliff into water when you are afk/offline.  But there is a good community within the game.  The community includes many people who care about kungfu and to me this game plays like saturday morning kung fu theater (my age no doubt, the younger players would have expected "the kung fu channel" LOL). 

Personally I am ceasing my play on my account and going to just keep my skills leveling in case they create an option for an affordable permenant mount, bags that dont disintegrate over time, and other ways to get my money.  I would HAPPILY subscribe to the game, but I dont want to spend my already limited play time going to market to replace what I expected to be on my character - it did take me 4 days to figure this out, but I was excited about the game and its basic history.  And dont get me started on the cash shop where you rent costumes for 30 days for $30 (whole set).  Oh yeah, non-subscribers are limited to one hour of game play a day.  Again, I dont see a problem with that part if I am not going to have to become a crafter just to support my character's basic needs.  Food, you have to buy or you will not regen energy or hps. 

Good news, plenty of f2p mmos to fill my time while I look around and wait.  Shame, I was excited about Wushu til I got wind of the reality this morning.  Still am hoping for Snail to understand the western mindset.

 

  tuscarora

Novice Member

Joined: 9/28/05
Posts: 53

3/13/13 8:53:45 PM#64
Btw... I have reported to the GMs through the bug reports every mispelling, bug I have encountered once I have figured out what the real issue was and they took my report happily.  Everytime I felt like I was treated with respect.  I know they have some issues, but the in game GMs seemed like they are providing good service.
  bcbully

Elite Member

Joined: 3/03/12
Posts: 7021

3/13/13 8:58:27 PM#65
Originally posted by tuscarora

Age of Wushu has its issues.  That much can be said.  It's difficult to translate from chinese to english and the non-western world seems to accept the rental system of ownership of everything from in game clothes, to the bags you use (Yes, your bags wear out in 720 hours and then have to be replaced).  There are no permenant mounts (they also wear out) and even a subscription does not change the rental system.  The game seems complicated until you get into it and I highly recommend you join a friendly guild and ask nicely for assistance on understanding why the quest you have failed 17 times in 24 hours why?  and then find out you were not actually supposed to fight the mobs in the mission, just escort a guy all the way to the main boss who he will personally beat to death for you.  You will find a lot of griefers (western and otherwise, not sure why veitnamese players are in the american version of the game) who will stop you when you are in a group team practice and kill you by knocking you off a cliff into water when you are afk/offline.  But there is a good community within the game.  The community includes many people who care about kungfu and to me this game plays like saturday morning kung fu theater (my age no doubt, the younger players would have expected "the kung fu channel" LOL). 

Personally I am ceasing my play on my account and going to just keep my skills leveling in case they create an option for an affordable permenant mount, bags that dont disintegrate over time, and other ways to get my money.  I would HAPPILY subscribe to the game, but I dont want to spend my already limited play time going to market to replace what I expected to be on my character - it did take me 4 days to figure this out, but I was excited about the game and its basic history.  And dont get me started on the cash shop where you rent costumes for 30 days for $30 (whole set).  Oh yeah, non-subscribers are limited to one hour of game play a day.  Again, I dont see a problem with that part if I am not going to have to become a crafter just to support my character's basic needs.  Food, you have to buy or you will not regen energy or hps. 

Good news, plenty of f2p mmos to fill my time while I look around and wait.  Shame, I was excited about Wushu til I got wind of the reality this morning.  Still am hoping for Snail to understand the western mindset.

 

Bags should, horses are questionable. At the same time you can buy all that stuff ingame. I bought my horse for 450 liang. There's no reason you can't make that in a month. 

  Alamareth

Advanced Member

Joined: 1/03/06
Posts: 591

3/14/13 11:04:31 AM#66

This is a key problem with AoW - people are so used to being coddled into mindless grinding that no one takes the time to actually figure out a game before spouting off whatever.

Yes, I realize that for whatever reason - US players dislike timed items.  There's no real great reason behind it, just that when they pay for something, they want it forever (nevermind that it will last only so long as you play the game).  Getting a little more specific, let's talk about the bags.  The crafted one lasts 30 days.  You can buy them for under 10L which should take roughly 15 seconds to make (ie. one kidnapping).  Nevermind that there are people in your guild (yes, join a guild ASAP) who are tailors/craftsman who will almost certainly be willing to trade for your crafts specialized mats.  If you are a Chef, provide food for the guild all the time - people will notice and a good guild will have players that reciprocate such generosity in kind.

Sidenote: Chefs are completely needed and taken somewhat for granted.  Show a little love to your Chef friends every once in awhile, but I strongly suggest never paying for any food - just provide the mats and get the service.

Horses should be time bound.  Tack on the extra $3 or so, and you have about $12 a month to play a very good, if unpolished, game.  That's quite reasonable if compared to any P2P title.

You have to be willing to learn and spend the time to learn in AoW.  If you don't, expect to be perpetually poor and bad at PvP.  This is a game for people that value intelligence and like getting rewarded for it.

  mrBurns210

Apprentice Member

Joined: 10/17/12
Posts: 58

3/14/13 5:20:26 PM#67

You can usually buy the Dawan Horse for 10L -15L which lasts for 2 weeks.

  aRtFuLThinG

Apprentice Member

Joined: 4/30/09
Posts: 1004

3/14/13 5:29:21 PM#68
Originally posted by Kasuke27

Snail may not be winning any Golden Stars for customer service but it is a great game.

 

Also to say Snail is the worst game company after the Sim city debacle is entertaining.If a company was to be declared worst company in the world for failing to satisfy a small minority of customers who were unhappy or having issues with their service, every company in existance would be closed down.

 ^ This.

 

I suspect that some of the people who are complaining are merely a veiled attempt at trying to ruin the reputation of AoW, because they don't like the ganking-vs-risk system in tis game since they just like ruining the game of the lowbies and care not about real pvp.

 

They don't like it when people try to become gamechangers.

  appendixming

Apprentice Member

Joined: 7/12/13
Posts: 1

7/11/13 11:45:42 PM#69

I can swear that this company is the worst gaming company ever.

they got my account banned, reason being suspected for exploitation with third parties. i do not bot nor i do anything illegal. all that snail gm replied to me is that they have prove and they simply freezed my account permanently after i spent over 300 usd on this game and 2 months of effort to train my character up.

Their customer service and there standard operation procedure is crap and bullshit.

i've emailed to support@snailgamesusa.com, Accountadmin.support@snailgamesusa.com, Feedback.support@snailgamesusa.com. all the customer service i can get from snail. For all the 3 email addresses, i get replies from the same GMs! its either Scorch or Swift replying to me. There is no customer service expert personnels to handle cases and these 2 GM just kicking my issue away with one-sided replies. they do not listen to their customers at all. players have no say in the game at all. how can you get the same people to reply to your customers who emailed to supposedly different departments which handle different genre of cases. lack of manpower or lack of professionalism in the company?

Their "so called" customer service do not work during weekends. You can see announcement saying that staffs will be going for holiday break and no one to handle issues for a week. this just happened in july.

Adding on, my cash items that was issued in the game disappeared and the GMs never reply to my issues. you only get replies like once a day or the same over template replies. theres no human touch in the customer service. Gms are not sincere in handling the cases. seems like only 2-3 Gm around. it has been more than a month since my account got falsely accused and false actions acted on by the GM in the game.

check out Age of Wushu FACEBOOK PAGE. they tried to reach 10k Fans to like the page but the numbers isn't increasing at a good rate due to the poor service and management. I posted a feel negative comments and now they blocked my comments on facebook. not only me, 80% of the comments you see over there are negative.

i would SERIOUSLY ADVISE those who had not started the game with this company. NEVER start a game with this company.

We need a responsible and good gaming company to hold a good game to well deserved players to enjoy.

P.S: Snail crawls really slow.

 

  Deathage

Advanced Member

Joined: 3/12/10
Posts: 85

Wannafightaboutit?

7/12/13 12:40:45 AM#70
Originally posted by cronius77
no offense but what do you really expect from these third party companies ? Every one of them from Aeria to Gpotato are known slumlord companies that do not deserve a dime of profit and to close down. Gpotato is so bad even they come to this forum a couple of months ago to argue with some guy they banned and told people here about it.  Dont give them money is all there is to it , and do not download their scam/addware games they data mine with. If a game company over seas are too cheap to pay a REAL distributor in the US or Europe to carry their game and handle transactions for them , obviously that company doesnt deserve your money either. Look at Archeage whom know they will have success here in America and they got Trion to distribute it a well known company known for fairness and customer service.

^this. its a bummer, but these companies aren't here because they love video games/gamers, they love money. othewise, they would be making games themselves. 

  jesad

Novice Member

Joined: 9/30/06
Posts: 730

Think of something witty and pretend that I typed it in this spot :)

7/12/13 4:28:20 AM#71
Originally posted by appendixming
......"after i spent over 300 usd on this game and 2 months of effort to train my character up."

 

Can't even wrap my head around this. 

  LeGrosGamer

Novice Member

Joined: 7/06/13
Posts: 214

7/12/13 4:32:51 AM#72
 Hehe, never believe a hype on a MMO, especially on a F2P.  I played Wushu for a week and knew exactly what this game was all about.   :)
  Amana

MMORPG.COM Staff

Joined: 1/03/11
Posts: 2340

7/12/13 11:54:43 AM#73
This thread is four months old. Please don't necro old threads.

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