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Diablo 3 Forum » General Discussion » How will Blizzard retaliate?

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140 posts found
  Aori

Hard Core Member

Joined: 1/28/06
Posts: 1786

 
OP  6/19/12 9:30:32 PM#1

Against the mass chargeback attempts going on? I mean I thought this might happen and quite honestly I don't know how the blizzard legal team missed it. They should have never ever changed the values on an item. They really should have went the diminishing returns approach.

Most CC companies are calling this bait and switch and are behind the consumer on this. I even called my own just to check it out, Capitalone and they have had several complaints considering the situation and agree with bait and switch.

Either way I wonder how they will act on this with alot of CC companies agreeing to chargebacks.. alot of banned accounts? Then we'll see chargebacks on diablo 3?

Who knows.. i'm curious though.

  FrodoFragins

Hard Core Member

Joined: 4/29/10
Posts: 2766

6/19/12 9:32:56 PM#2

Source [mod edit]?

  Aori

Hard Core Member

Joined: 1/28/06
Posts: 1786

 
OP  6/19/12 9:35:43 PM#3
Originally posted by FrodoFragins

Source [mod edit]?

http://us.battle.net/d3/en/forum/topic/5889158971

  BeansnBread

Hard Core Member

Joined: 9/19/06
Posts: 5547

6/19/12 9:45:24 PM#4

So then... when they do a chargeback, aren't they taking money away from the guy that sold the item? Does he get his item back or is that guy just screwed? Does he get to keep the money while Blizzard foots the bill?

 

This is pretty insane.

SWTOR is the greatest mmo ever!

  Rednecksith

Apprentice Member

Joined: 6/12/09
Posts: 1272

Bite my fiery metal ass!

6/19/12 9:46:28 PM#5

If we're talking about chargebacks on goods purchased from the RMAH, then I say sic the lawyers on 'em.  It was said by Blizzard LONG before the RMAH even went live that IAS was going to be nerfed. People who bought items with this property did so at their own risk. Also, items/skills/etc. get changed ALL THE TIME in games like these. It's nothing new.

If we're talking about people wanting refunds on the game, well, they had 30 days, which is incredibly generous in the software industry, where most sales are FINAL. If you can't decide if you like a game or not in 30 days, I don't know what to tell you. Even back in the day Electronics Boutique only gave you 15.

Any good lawyer could easily prove that there was absolutely no 'bait and switch'. The customers whining, and the credit card companies siding with them have absolutely no leg to stand on.

And lastly, there is the TOS. While not a binding contract of any sort (legally), it does explain things such as refund policies and whatnot, so folks really can't plead ignorance.

I'm nowhere near the biggest Blizzard fan in the world, and readily admit that D3 has some issues, but these people demanding refunds / reimbursment are just petulant children who are angry they can't faceroll content anymore.

Edit: Blizzard changed the items because it was the most transparent and obvious approach to the problem. I guess being open and honest with your community gets you nothing but hatred, scorn, and chargebacks.

  DarLorkar

Elite Member

Joined: 12/28/07
Posts: 530

6/19/12 9:56:24 PM#6
Originally posted by Aori

Against the mass chargeback attempts going on? I mean I thought this might happen and quite honestly I don't know how the blizzard legal team missed it. They should have never ever changed the values on an item. They really should have went the diminishing returns approach.

Most CC companies are calling this bait and switch and are behind the consumer on this. I even called my own just to check it out, Capitalone and they have had several complaints considering the situation and agree with bait and switch.

Either way I wonder how they will act on this with alot of CC companies agreeing to chargebacks.. alot of banned accounts? Then we'll see chargebacks on diablo 3?

Who knows.. i'm curious though.

They are going to do what most game companies do. Ban each account that issues a chargeback.

 

And that is every account.. not just Diablo. Any account that has the same name and cc info applied to them. 

  GTwander

Novice Member

Joined: 3/14/09
Posts: 6125

LARPer Hunter

6/19/12 9:58:56 PM#7

You would think that CC companies would just laugh at the idea of somebody wanting their money back after spending any amount on an *intangible* in-game item. I could see the convo now;

"Are you saying you want a refund on the game itself?"

"No, I spent 70$ on a pair of pants in-game and they nerfed it."

*click*

Writer / Musician / Game Designer

Now Playing: Skyrim, Wurm Online, Tropico 4
Waiting On: GW2, TSW, Archeage, The Rapture

  Adam1902

Advanced Member

Joined: 11/02/04
Posts: 517

6/19/12 10:03:36 PM#8

Hahaha, yeah I know a guy who did the exact same thing once he discovered the incoming nerf (patch isn't even out in the EU yet!)... *facepalm*

Originally posted by colddog04

So then... when they do a chargeback, aren't they taking money away from the guy that sold the item? Does he get his item back or is that guy just screwed? Does he get to keep the money while Blizzard foots the bill?

 

This is pretty insane.

Also no, you pay Blizzard for BattleBalance (technically, it's virtual currency. Believe it or not PayPal money is also virtual currency. When you "send" money there you are just buying "credits") When when you buy an item in the RMAH, Blizzards system deletes what you spent, and pays the seller.

It's Blizzard losing out.

Although I think the people doing this are idiots (for buying the item in the first place, and for charging back), I find it fucking hilarious! :D

I'll be shocked if they ban the accounts of people idiotic enough to purchase something they know is going to be nerfed, these are the same idiots they can milk in the future. Will be interesting to see what happens :P

_________
Currently in casual mode!
Playing: Path of Exile, Tribal Wars

Watching: Albion Online

Always hating on instances in MMOs! Open worlds, open PvP, territory control and housing please. More persistence, more fun.

  zymurgeist

Hard Core Member

Joined: 12/24/04
Posts: 5185

6/19/12 10:04:14 PM#9

How the hell are they going to chargeback a auction item? Paypal has already agreed not to. You chargeback paypal and you're in for a fight. If you chargeback a game purchase Blizzard bans all your accounts and refuses to deal with you again.

"Strong and bitter words indicate a weak cause" ~Victor Hugo

  Aori

Hard Core Member

Joined: 1/28/06
Posts: 1786

 
OP  6/19/12 10:05:18 PM#10
Originally posted by colddog04

So then... when they do a chargeback, aren't they taking money away from the guy that sold the item? Does he get his item back or is that guy just screwed? Does he get to keep the money while Blizzard foots the bill?

 

This is pretty insane.

Blizzard eats it, this was answered awhile back because of that fear.

  Adam1902

Advanced Member

Joined: 11/02/04
Posts: 517

6/19/12 10:05:48 PM#11
Originally posted by zymurgeist

How the hell are they going to chargeback a auction item? Paypal has already agreed not to. You chargeback paypal and you're in for a fight. If you chargeback a game purchase Blizzard bans all your accounts and refuses to deal with you again.

Doesn't have to go through paypal, you add "BattleBalance" to your account directly through Blizzard with a credit card. They're charing back on Blizzard with a CC. :P

_________
Currently in casual mode!
Playing: Path of Exile, Tribal Wars

Watching: Albion Online

Always hating on instances in MMOs! Open worlds, open PvP, territory control and housing please. More persistence, more fun.

  Rednecksith

Apprentice Member

Joined: 6/12/09
Posts: 1272

Bite my fiery metal ass!

6/19/12 10:12:26 PM#12
Originally posted by zymurgeist

How the hell are they going to chargeback a auction item? Paypal has already agreed not to. You chargeback paypal and you're in for a fight. If you chargeback a game purchase Blizzard bans all your accounts and refuses to deal with you again.

If I were Blizzard, I'd also be sending them a bill. If they refused to pay, I'd sic a collections agency on them. That'll look really good on their credit reports, eh?

  Serenes

Novice Member

Joined: 5/18/10
Posts: 347

6/19/12 10:13:59 PM#13

I give it a week before CC companies stop giving Chargebacks, It just can't keep happening you agreeded and knew in a court of law the CC companies will lose everytime.

  killion81

Advanced Member

Joined: 8/31/06
Posts: 888

6/19/12 10:15:58 PM#14
Originally posted by Serenes

I give it a week before CC companies stop giving Chargebacks, It just can't keep happening you agreeded and knew in a court of law the CC companies will lose everytime.

 

Blizzard is a small fish when compared to CC companies.  The CC companies are definitely not losing to Blizzard in court.  Blizzard has to agree to the CC companies terms to be able to even accept CC payments.

  Aori

Hard Core Member

Joined: 1/28/06
Posts: 1786

 
OP  6/19/12 10:16:49 PM#15
Originally posted by Rednecksith
Originally posted by zymurgeist

How the hell are they going to chargeback a auction item? Paypal has already agreed not to. You chargeback paypal and you're in for a fight. If you chargeback a game purchase Blizzard bans all your accounts and refuses to deal with you again.

If I were Blizzard, I'd also be sending them a bill. If they refused to pay, I'd sic a collections agency on them. That'll look really good on their credit reports, eh?

Actually blizzard would need to appeal to the CC company or file suit. I don't know the mass at which this is happening but if a few thousand people chargeback for "bait and switch" then blizzard could see its name on a blacklist.

What makes it interesting is how it'll all unfold, the early damages could really harm blizzard even if they can be fixed or "justly" corrected later.

  azmundai

Apprentice Member

Joined: 3/18/10
Posts: 1424

6/19/12 10:18:51 PM#16

whats IAS?

LFD tools are great for cramming people into content, but quality > quantity.
I am, usually on the sandbox .. more "hardcore" side of things, but I also do just want to have fun. So lighten up already :)

  Aori

Hard Core Member

Joined: 1/28/06
Posts: 1786

 
OP  6/19/12 10:20:29 PM#17
Originally posted by azmundai

whats IAS?

Increased attack speed.

  Terranah

Hard Core Member

Joined: 7/03/04
Posts: 3616

6/19/12 10:22:33 PM#18

Pretty soon these greedy companies will bring down all kinds of regulations on our heads for virtual items.  Who knows, maybe someday we will have to start claiming ingame gold as income on an irs form.  Sounds crazy doesn't it?  But if you can equate ingame gold with real world money, the government will want a piece.

  doodphace

Elite Member

Joined: 6/19/12
Posts: 1420

6/19/12 10:22:39 PM#19

IAS nerf was announced close to 3 weeks ago...RMAH went live 7 days ago...how in the world are any of those RMAH purchaces "bait & switch" or in any way worthy of a refund?

Relax folkes, your fanboy nerd rage organs are showing...

  Terranah

Hard Core Member

Joined: 7/03/04
Posts: 3616

6/19/12 10:24:41 PM#20
Originally posted by doodphace

IAS nerf was announced close to 3 weeks ago...RMAH went live 7 days ago...how in the world are any of those RMAH purchaces "bait & switch" or in any way worthy of a refund?

Relax folkes, your fanboy nerd rage organs are showing...

The majority of people don't read the forums remember.  Forum people only represent a very small minority of gamers.  So it's very possible many people had no idea.

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