Originally posted by Souldrainer

Originally posted by zymurgeist

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Shenanigans. There's no way in hell Blizzard asked for anyone's  social security number.  

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Why would you call us liars? I personally spoke on the phone with them under the same circumstances. Keep in mind, after the hacks, these accounts might have had some extremely illegal stuff happen. The whole reason I found out I was hacked was because my RL brother called me on the phone and asked why I emptied out the guild bank. Like... for the whole guild. He was asking what I was going to do with the stuff and when when I'd be able to return it... when my account had been inactive for 2 months... and my account had an authenticator on it on an android phone which was password protected and rendered dead by the phone company hours after it was lost.

 

This is the exact stuff that is getting Blizzard sued right now. Why is it that I can have $7000 worth of Steam games on my system and not get hacked, but my WOW account gets hacked like nothing. Yeah, no. Purposely lax security sells authenticators and sells accounts.

Back to the SSN asking. They did it. For real. You don't have to believe me, but you should consider these two facts: #1 I have no reason to lie about it. #2 It's widely verifiable, including one verification by another person in this thread who had the same exact thing happen to him.

 Because it's useless as identification  and you're not required to give it.  I still don't believe you. You must be mistaken.

Originally posted by Souldrainer

$7000 worth of Steam games

So when/where is the anonymous gamers next meeting?

These "hacked account" stories always makes me chuckle, because they want to make you believe that some fella in a basement used his super powers with computers to get inside yours and steal your info.

People, every time you get "hacked", it's your own fault. You have a computer filled with viruses or spyware, you play from a public computer with a keylogger, or you clicked in one of those phising emails that constantly fills our email inbox.

Learning to protect yourself in the Internet it's your own responsability. Sometimes, i think that before owning a computer, people should get a licence, like driving, because they just don't know how to be responsable with it.

To the OP:  had a couple of friends with stolen accounts in WoW, they got everything back in a matter of hours, with zero problems. I guess the experiences about this differs from player to player. Keep trying, i consider the Blizzard support very good.

Originally posted by Souldrainer

Originally posted by zymurgeist

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Shenanigans. There's no way in hell Blizzard asked for anyone's  social security number.  

---

 
Why would you call us liars? I personally spoke on the phone with them under the same circumstances. Keep in mind, after the hacks, these accounts might have had some extremely illegal stuff happen. The whole reason I found out I was hacked was because my RL brother called me on the phone and asked why I emptied out the guild bank. Like... for the whole guild. He was asking what I was going to do with the stuff and when when I'd be able to return it... when my account had been inactive for 2 months... and my account had an authenticator on it on an android phone which was password protected and rendered dead by the phone company hours after it was lost.

 

This is the exact stuff that is getting Blizzard sued right now. Why is it that I can have $7000 worth of Steam games on my system and not get hacked, but my WOW account gets hacked like nothing. Yeah, no. Purposely lax security sells authenticators and sells accounts.

Back to the SSN asking. They did it. For real. You don't have to believe me, but you should consider these two facts: #1 I have no reason to lie about it. #2 It's widely verifiable, including one verification by another person in this thread who had the same exact thing happen to him.

I've difficulty believing anything on the internet and forumposts are no exception to this. In particular if people talk about situations I've experienced myself. I had difficulty with removing my creditcard details from the WoW accountmanagement page and had to contact the Customer Services for assistance. I only had to give my DoB, accountname, my real name and the last few digits of my creditcard that I wanted to remove. Nothing more and nothing less. All information was already present in the acountmanagement page, nothing extra was needed for identification. So yes, I'm also sceptic about the SSN bit, but whatever, my experience with the Customer Services of Blizzard has been good and that's all that matters to me.

About that Steam bit ($ 7000 seems bloody absurd to me,but whatever), it's not as lucrative as you might think. You can't trade or sell the games in that Steamlibrary like you can do with WoW/Diablo 3 gold and items. If it was possible to gift games from your current library to other people, than it would be a different story, but from what I know, that isn't possible. So at most they would've a Steamlibrary with lots of games, that they can quickly lose again, when you take steps to get your account back.

Besides, I can download all the games from Steam and play them illegally, what isn't really possible with either WoW or DIablo 3.

Originally posted by zymurgeist

Originally posted by Souldrainer

Originally posted by zymurgeist

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Shenanigans. There's no way in hell Blizzard asked for anyone's  social security number.  

---

 
Why would you call us liars? I personally spoke on the phone with them under the same circumstances. Keep in mind, after the hacks, these accounts might have had some extremely illegal stuff happen. The whole reason I found out I was hacked was because my RL brother called me on the phone and asked why I emptied out the guild bank. Like... for the whole guild. He was asking what I was going to do with the stuff and when when I'd be able to return it... when my account had been inactive for 2 months... and my account had an authenticator on it on an android phone which was password protected and rendered dead by the phone company hours after it was lost.

 

This is the exact stuff that is getting Blizzard sued right now. Why is it that I can have $7000 worth of Steam games on my system and not get hacked, but my WOW account gets hacked like nothing. Yeah, no. Purposely lax security sells authenticators and sells accounts.

Back to the SSN asking. They did it. For real. You don't have to believe me, but you should consider these two facts: #1 I have no reason to lie about it. #2 It's widely verifiable, including one verification by another person in this thread who had the same exact thing happen to him.

 Because it's useless as identification  and you're not required to give it.  I still don't believe you. You must be mistaken.

Blizzard has stated THEY WOULD NEVER ASK for SSN, etc. that was a phishing email pure and simple. If you think that was Blizzard asking for that, you are mistaken.

We are calling you a liar because you are blaming Blizard when you should be blaming yourself. People like to distort the trtuth to blame the big, bad companies. TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS AND INTERNET SECURITY - no one will do it for you.

Originally posted by mmoDAD

I get an email this morning: "Greetings,

After a thorough investigation of your recently reported compromise, it has come to our attention that your ticket was submitted in an attempt to defraud the Game Master Department in order to duplicate gold or other assets. As a result, the Diablo III license attached to this Battle.net Account has been permanently closed.

this is the fishy part: apprently they have 'proof' that you did have access to your 'hacked account' or can proof that it was you and not someone else having access to your account and that you abused the petition system to get a new account for free + reimbursement of your lost gold -so you have twice the gold for free-.

You don't publish proof that this is true or not other then saying it wasn't you, Blizzard won't publish it here so it's really a one-way story and impossible to say if it's all true or not.

This action was taken in keeping with our Diablo III End User License Agreement (http://us.blizzard.com/en-us/company/legal/d3_eula.html) and will neither be amended nor removed.

 

 

It doesnt matter what so ever. Your experience with Blizzard is no reflection on the game.

Its like declaring that Spain is a shitty country because you got arrested there once.   It has absoloutly zero to do with anything other than a single experience of which there are a thousands everyday.

a story about poor customer service is just yet another story,  its not even a cool story because there is nothing different or unusual about yours except that you start out by discrediting yourself.

Originally posted by sadeyx

It doesnt matter what so ever. Your experience with Blizzard is no reflection on the game.

Its like declaring that Spain is a shitty country because you got arrested there once.   It has absoloutly zero to do with anything other than a single experience of which there are a thousands everyday.

a story about poor customer service is just yet another story,  its not even a cool story because there is nothing different or unusual about yours except that you start out by discrediting yourself.

I wonder how players always complain about getitng their accounts hacked?

I never shared my accounts, I never fell for phishing email attempts, don't use those authenticator thingies nor do I click on links ingame, and played virtually every 'major' western mmo titles there have been.

Guess I am just lucky.

It's a war between Blizzard and the gold sellers.  Occasionally an innocent bystander takes a bullet.

What to does Blizzard say after they shot John Q Public through the head by mistake?  Not much.  It's easier to not admit the mistake than resolve it.