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Trion Worlds | Official Site
MMORPG | Genre:Sci-Fi | Status:Final  (rel 04/02/13)  | Pub:Trion Worlds
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Defiance Forum » General Discussion » Banned for hacking/exploiting when you didn't? Want to know what you can do?

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47 posts found
  mcrippins

Elite Member

Joined: 7/01/07
Posts: 995

4/28/13 6:17:17 AM#41
Originally posted by kjemper
Originally posted by waynejr2
Originally posted by kjemper
Originally posted by waynejr2
Originally posted by botrytis

Here we go again. If you didn't do appeal. if not, your own fault. I hope people on this forum will say the same thing I have.

 

Their game, their rules. If you are macroing and they dont allow that, they can tell because a macro allows for faster times between key strokes. Some people that are innocent do get caught, it happens. Appeal then.

 

Don't bring your complaints to a 3rd party forum - take it to Trion.

 QFT.

This is only meant to be a source of information to others in the same situation.  Most people would not know what their options are, so I provided their options above.  Obviously I am not asking for resolution on this forum. What would that accomplish?

 

As for PvP, I don't participate.  Okay, to be fair I did do one PvP match for the episode 2 pursuits and I was lucky enough to manage 1 kill.  I've never been banned before either and have been playing MMOs actively since the original version of Ultima Online launched.

 What you are doing is pooping on this game and ruin it's sales.  You are self-appointed and who really likes those types of people?  We have zero way to prove what you are saying is true.  The one thing we do know is what you are doing here.  Some people get off on creating posts like this. 

In any case, is this the place to resolve your issue with the ban?  No it is not.  Since it is not, it comes of as having an axe to grind or worse.  Contact their support and appeal.

I will assume that if you just don't drop the issue here now that you have "informed us", that you are really just playing games.  I suspect you are playing games.  You can prove it by dropping out of the thread.

To quote myself in my original thread, "I'm not here to convince you that I didn't do anything if you don't believe me, but bookmark this thread so you can reference it in the event your account is banned for no reason in the future...."

I'll still be playing this game after the ban is lifted from my account.  But other people still need this information so if they are wrongfully banned they too can take the actions listed above.  If you are never one of these people, great....  I know in my own clan there have been several.  All of which are still playing.  I'm not discouraging anyone from playing Defiance because it is a great franchise.  Trion Worlds Inc just needs to look into why players are being erroneously banned and correct their policies.  This wont happen unless we ask them to review their policies currently in place.  By doing so I am encouraging people to help make Defiance better because I plan on spending years playing.

Baffled @ some people's reading comprehension. While I doubt I will be banned - I do appreciate the information you provided. Chances are I will never have to use it, and I've never had any bad experiences with Trion. That doesn't mean it won't happen in the future though. So again, thank you for taking the time to provide information that others might not know. 

  Digna

Hard Core Member

Joined: 11/19/05
Posts: 2014

The pen is mightier than the sword if the sword is very short, and the pen is very sharp.

4/28/13 6:23:05 AM#42

I've known persons who will admit they run 3rd party software and those who were flagged as such but definitely were not doing so.

It's a bit like anti-virus software. They use 'heuristics' to identify 'bad' versus good. If it walks like a duck and sounds like a duck...it must be a duck. Sometimes gaming companies detectors flag legit (and non-invasive) software as.... a duck.

 

It would be nice if they would ID what flips the flag. Then they would help to eradicate false positives themselves as well putting it directly into the face of the folks who ARE doing the 'bad stuff'.

It would be nice but that would require more boots on the ground. The way the world works these days though (and I understand the logic even if I don't always agree with it) is that a few collateral damage instances are better than missing broad swathes of guilty parties. (Note: this is in reference to quality control on products and not geo-political issues).

 

ALL of that said, I don't think I have ever had a  game where I was ever so invested that I would write a letter to the BBB and/or local government offices. I realize that it can (infrequently) have an effect over time but in general does very little.

 

Good post though, OP. Well written and you are to be commended on your not 'raging'.

  kjemper

Advanced Member

Joined: 7/03/05
Posts: 179

 
OP  4/29/13 6:39:38 AM#43

Response Via Email (Senior GM Wedge) 04/26/2013 08:18 PM

Greetings XXXXXXXXXX,

Thank you for your appeal inquiry.

I have reviewed your account and found that it has been actioned for the Code of Conduct infraction "Use of Unauthorized 3rd Party Programs". I have personally reviewed the incident myself and can inform you that the action taken was accurate and justified.

Through several pieces of critical information, including server-side logs, your account was found to be using an unauthorized 3rd party program that altered and/or automated the gameplay of your character in the game world beyond normal means. In order to protect the integrity of our detection measures, we cannot give any further details than that. However, do know that we are very confident in the veracity of our measures of detection via our server-side logs, so we are certain this was not a false positive.

The decision of the suspension, and accompanying account notation mark, will stand on your account. You will be able to play again once the suspension period has expired.

If you have any additional questions or concerns, please don't hesitate to let us know. Your reference number for this question is XXXXXX-XXXXXX.

Sincerely,

Senior GM Wedge
Trion Worlds Inc.

 

After receive this frustrating response I took screenshots of everything running in my task manager, screenshots of everything in my control panel programs list, a current dxdiag save, and my entire event log file and uploaded them all to my ticket requesting assistance in identifying what on my computer made them believe I was hacking.  I then received this response;

 

Response Via Email (Senior GM Giggawatt) 04/29/2013 01:23 AM

Hello, Ark Hunter!

Thank you for contacting us regarding Defiance.

I'm very sorry we have caught your account in a wave of recent damage exploitation violations. I have researched this, and you were indeed incorrectly banned. Since you were not able to play during this time and I would like to make it up to you, I have given your account all of the Self boosts that are 24 hrs, as well as a T4 Lockbox which can be found in your "claim items" section in the Defiance Store in-game. Again, I am very, very sorry we have incorrectly banned your account.

If you have any additional questions or concerns, please don't hesitate to let us know. Thank you for your continued support of Trion Worlds and for playing Defiance.
Your reference number for this ticket is XXXXXX-XXXXXX.

Sincerely,

Senior GM Giggawatt
Trion Worlds Inc.

 

I'll be playing again tonight!  Unfortunately, I put in 60 hours across 4 days last week to have a three day weekend with my wife for her birthday.  She wanted to play Defiance....  You can imagine how much my weekend sucked because of Trion's mistake resulting in my account being locked for the entire three day weekend, but oh well.  At least in the end they admitted their mistake and fixed it.  

To everyone dead certain that my erroneous ban and subsequent thread here were "proof" I hacked....  People make mistakes.  You did just as well as Trion.  I would still encourage anyone who finds themselves incorrectly banned to follow this advice.  Since this is the second wave of bans in which several people were included regardless of having not cheated or hacked, maybe these protest will encourage Trion Worlds Inc to review their procedures to avoid similar situations in the future.  One can hope, right?  

Defiance is awesome, so I am glad in the end I get to play again without having a fear I'll be permanently banned for something I didn't do.

  Wizardry

Elite Member

Joined: 8/27/04
Posts: 6679

Perhaps tomorrow will be better.

4/29/13 6:51:52 AM#44

First of all,yo ucannot trust the publisher/developer,not even 1%.I say this becuase that email could be a phishing email.You know how and why they get yoreu email becuase your lame publishers and developers sell them for money.They also often allow third party vendors to handle maintainance and accounting,money collection.

I got ne such email after only 2 hours of a Wow trial,i was like wtf,are you kidding me.I immediately sent Blizzard a real nasty letter about personal identification and security.

You should NEVER click any email headings or links.Your account may have been had by someone else and they were using cheats.

There are very minute other ideas and i have witrnessed them myself as false positives.I have received a cheat warning or a claim that i might be hacking based on my video card driver.I just lol because i can't stand cheating,i am the last person that would cheat.However it just proves that anti cheat measures are foten crap ,they pretend they know but instead know notihng.\

Sometimes games embed youir PC with software theat scans for cheats and it is that software that can also cause problems.

My personal opinion is that Trion is pretty slack on any cheating or anything for that matter,it would have been a phising emai lthat got your information.

http://www.youtube.com/user/Napolianboo#p/u/15/rCYLLQCNc1w
Samoan Diamond

  Rizaun

Novice Member

Joined: 10/14/07
Posts: 15

4/30/13 3:47:08 AM#45
This isn't the first time someone gets banned in Defiance by mistake, but everytime someone does, everyone quickly jumps on the "You hacked! Good riddance!" wagon.
  DMKano

Elite Member

Joined: 6/17/11
Posts: 5149

4/30/13 7:27:16 AM#46
Originally posted by Rizaun
This isn't the first time someone gets banned in Defiance by mistake, but everytime someone does, everyone quickly jumps on the "You hacked! Good riddance!" wagon.

Well something is tripping the anti-hacking alerts, why would Trion choose to ban innocent players. If the player is truly innocent the right approach would be to set up a capture on their system with Trion so they could figure out what is causing the erronious flagging.

Not only would you be helping the yourself but you might be helping other folks avoid the same issue.

OPs approach will take more than the 72hour ban anyway, and it is not helping solve the root cause.

Edit - I see that OP chose to work with Trion and go the issue resolved.

  Rizaun

Novice Member

Joined: 10/14/07
Posts: 15

4/30/13 1:03:49 PM#47
Originally posted by DMKano
Originally posted by Rizaun
This isn't the first time someone gets banned in Defiance by mistake, but everytime someone does, everyone quickly jumps on the "You hacked! Good riddance!" wagon.

Well something is tripping the anti-hacking alerts, why would Trion choose to ban innocent players. If the player is truly innocent the right approach would be to set up a capture on their system with Trion so they could figure out what is causing the erronious flagging.

Not only would you be helping the yourself but you might be helping other folks avoid the same issue.

OPs approach will take more than the 72hour ban anyway, and it is not helping solve the root cause.

Edit - I see that OP chose to work with Trion and go the issue resolved.

Most of the cases I've seen of people getting banned are because they were reported by other for whatever reason, some of them get reported because they were driving around an Arkfall or because they were using explosive weapons, some people have said "I report everyone I see driving around an Arkfall because I want them banned", then Trion investigates the player reported and takes action. Since Trion won't reveal what program flagged them as cheaters, some of them may get banned again after they get reported for playing the game.

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