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SWG Team Profile: Ethan Nason

By Keith Cross on Mar 25, 2008

SOE has posted a profile of Ethan Nason, a Subject Matter Expert on Star Wars Galaxies.

What is your real name? Ethan Nason.

What is your official title/position? I am the Subject Matter Expert (Technical Writer) for Star Wars Galaxies..

How long have you been working on Star Wars Galaxies? I have been working on Star Wars Galaxies since June 12, 2003.

What profession do you like to play in Star Wars Galaxies? I play a Jedi and an engineer (old school Droid Engineer).

What types of things do you do in a typical day at work? A typical day at the office could include auditing of current answers and creation of new articles for the Knowledge Base, documenting policies, procedures and workarounds for the CS team, maintaining the internal Wiki resource, attending status meetings with operations and/or development, maintaining 'top issues' lists for use in various reports, initial testing of problems reported by the community. (primarily from the ticket system), assisting CS management and teammates with issues and investigations as needed, answering tickets, and play-testing.