Star Wars Galaxies
Show Game Details
- Developer: LucasArts / SOE Austin
- Genre: Sci-Fi
- Status: Final
- Platforms:
- Website: http://starwarsgalaxies.station.sony.com/
- Retail Price: 29.99 BUY IT
- Monthly Fee: 14.99
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Star Wars Galaxies » Game Suggestions » Customer Service
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maxjam 5/29/05 7:08:59 PM
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Novice Member
Joined: 5/29/05 |
A little customer service would be nice... |
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JestorRodo 5/29/05 10:23:41 PM
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Elite Member
Joined: 2/24/05
I am now running for CEO of SOE! |
- , a little? any ! I take that back , I had great in-person customer service at Celebrations 3 from Tiggs and her staff . I guess the orges must stay chained to their computers at SOE to continue to provide the non-existance customer service you have come to not know.
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TarkKarlos 5/29/05 11:29:19 PM
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Novice Member
Joined: 5/11/05 |
In my 13 months of playing SWG basically in all my spare time, every day, I filed about 2 or 3 customer service tickets. One, based on a feature of the game still plainly included in the Holocron in-game help manual, didn't work at all - their response to my ticket was that, "that feature has been removed from the game. hope this helps!" when in fact, it was a pretty feature-breaking oversight on their part, more than just annoying.
So then after the CU, after trying it for 2 weeks and giving up in total frustration (cured of my addiction, as someone else put it very well), I filed a customer feedback submission from the launchpad and 3 days later got a formulaic email back from them saying "sorry for the inconvenience, thanks and you're welcome!" ...didn't even seem written with my complaint in mind.
Tark |
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