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Originally posted by ummax

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Originally posted by Fishermage

 

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Originally posted by ummax

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Originally posted by Fishermage
 
 
 

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Originally posted by ummax

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Originally posted by Fishermage
 
 
 
When you continually defend and support unethical behavior, peope have reason to question your motivations.
 

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I questions yours so i guess we are even then seems that some enjoy abusing CSR's and somehow things its justified among other things. You have the right to be angry but not to become abusive while angry we are no longer cave men and can in fact control our emotions or should be able to.
 
 

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I am not the least bit angry, nor have I ever been; I merely believe that unethical behavior is wrong. You evidently don't, which is fine; the question is why do you come on these forums and attack people who don't believe in such behavior? That strikes me as very strange.
EDIT: also why not deal with the other issue in the other thread

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I would ask you the same if you read what you have said to me about things in this thread why do you defend bad behaviour and feel a need to defend it as in its okay same deal only you seem to feel that humanity should behave badly to each other where as I do not.  I have not attacked anyone but its a nice buzzword to use.  You are in fact the one who outwardly tells me or told me I am wrong and basically have tried to say that I have some sort of issue of how I see how the Combat is set up and argue with me on my viewpoint of why I consider what has occured part of combat. 
I have not tried to disuade you or even batted an eyelid on what you have said your busy attempting to put me on the defensive and have stated you question my "motives".  So i'm now throwing it back at you why do you feel the need to put a poster on the defensive or attack them if you will and question their motives.  The minute someone says that to me I start to think hrm if they question mine I should start questioning them.   So far the one doing the attacking in this thread is in fact YOU.   as far as the last post you have not read it correctly the you is not directed at you as in the english language you can' be singular or plural I reffered to the general plural you and have not anywhere stated you are in fact angry.  HOwever you feel a need to say that your not so I would then say why do you feel that need.
I too can speak nonsense so now that you are done tearing me apart as a human being and saying I defend unethical behaviour and defending abusive behaviour in your own right are we done now? because these converstaions in fact do not belong on these boards as they boarder on personal issues.    Quite frankly defending people's right to be abusive is well an aweful thing.   Abuse is abuse and verbal abuse is no better then physical abuse only in some people's minds it is but its the same thing and is simply abuse.  If you would not hit someone with a baseball bat for not knowing the correct answer (at least I hope you would not) why would you feel it okay to be verbally abusive to someone.   Yet at the same time you question that I defend unethical behaviour?  That's totally illogical. 
If you expect no better from the customer I would expect no better from the company.   So question my motives if you wil but I have not attacked anyone on this board.  Nice try though more power words for you to use.  

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No need to lie about what I have said. I have never defended anyone behaving badly. I have never defended abuse, never defended anyone's right to be abusive, never defended anything unethical. What in God's name are you talking about?
Why do you continually do this? perhaps you should calm down and actually READ what I have written.

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nicely played but you know the mod edited it out and then gave up and locked the thread I have done nothing you told me I was wrong for saying that customers should behave and in fact said that they had every right to be abusive among other things nicely played nicely played
 
Anyhow i know what your about at this point in time
you have a double standard you feel and in fact expect that you can swear at csrs and call them idiots and morons and in fact DID defend it and expect CSRS to put up with it and STILL provide service and at the same time expect to be treated well by others :)
nicely played :)
by the way isnt calling someone a liar "attacking them" take a word of your own advice stop attacking others and calling them names then you can perhaps put yourself on the pedestal you think you are on :)
Since you question everything I do
so since I cant' quote you in this thread due to lockage of the other one (what remains of it there is still enough there to say that you in fact do condone in because of course CSR must take abuse cause they are paid for it and still provide service ..)
 

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That's not an attack, that's a simple fact about what you did, and what you are continuing to do.

Now to break it down into simple bites for you...in the other thread, I merely said, NOT that someone has a right to be abusive, but that IF one wants a job in customer service, one has to have a thicker skin than the type that cries "abuse" and hangs up on every customer that calls him and idiot or a moron. By the way, I never even conceded your point that calling someone an idiot or moron even IS "verbal abuse." I personally feel to even that betrays a very thin skin indeed.

A skilled customer service rep knows how to diffuse such anger and turn it into a win for his company. If one is in customer service, and one is not capable of doing that, then one is in the wrong business.

It doesn't condone such action; it merely explains that people who deal with customers have to understand the bromide which you obviously do not: sticks and stones may break my bones, but names can never hurt me.

Obviously, you imply using the "insome people's minds" that verbal abuse and physical abuse are the same thing. now, I can't tell if you meant this is "your mind" as well, but if it is, I guess this equivalency thing is an issue of yours, since you also equate the combat system in a game and the professions in a game.

Different things are different -- it would serve you well to learn this.

okay i'm not getting into discussions of what abuse is on these boards only i'm going to point out to you that verbal abuse if you keep up with the times is considered as bad as physical abuse as it leaves the same scars.  Hence the changes in attitudes towards dealing with verbally abusive individuals.   If you care to learn about it please feel free to surf the net because in fact your discussing issues which clearly shows that you haven't put the thought into it and that are truly of a serious nature.  Verbal abuse leaves permanent scars and is in fact considered the major contributors to things like battered wife syndrome and bullying.     This is a domain which you have to learn about on your own and i'm not cointinuing further but it is in fact what hinges on the fact that is it no longer acceptable and has not been for a good 20 years to be verbally abuse to others no matter what is going on.  I"m sorry but i'm not getting into discussions of such serious issues on this board.  

Basically your showing something which I dont want to see on a board about a game which is supposed to be fun.  Suffice it to say that no verballly abusing people because your angry about the answers they gave you is no longer acceptable and its been years since CSR's are expected to put up with that kind of treatment and measures are in the modern work place in place and a part of training on what to do when you come up against it.   Its no longer part of customer service thank goodness. 

not contiuning on this horrible discussion. 

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Originally posted by ummax
okay i'm not getting into discussions of what abuse is on these boards only i'm going to point out to you that verbal abuse if you keep up with the times is considered as bad as physical abuse as it leaves the same scars.  Hence the changes in attitudes towards dealing with verbally abusive individuals.   If you care to learn about it please feel free to surf the net because in fact your discussing issues which clearly shows that you haven't put the thought into it and that are truly of a serious nature.  Verbal abuse leaves permanent scars and is in fact considered the major contributors to things like battered wife syndrome and bullying.     This is a domain which you have to learn about on your own and i'm not cointinuing further but it is in fact what hinges on the fact that is it no longer acceptable and has not been for a good 20 years to be verbally abuse to others no matter what is going on.  I"m sorry but i'm not getting into discussions of such serious issues on this board.  
Basically your showing something which I dont want to see on a board about a game which is supposed to be fun.  Suffice it to say that no verballly abusing people because your angry about the answers they gave you is no longer acceptable and its been years since CSR's are expected to put up with that kind of treatment and measures are in the modern work place in place and a part of training on what to do when you come up against it.   Its no longer part of customer service thank goodness. 
not contiuning on this horrible discussion. 

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You honestly feel that being called an idiot or a moron is as bad as being beaten up? You are trying to equate those two?

That depends on your social and professional environment. On mine being called an idiot is extremely "abusive", but i guess it has to do with context.

Same way I dislike and almost take offense when people calling me "dude" in games.

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Originally posted by Dkevlar
That depends on your social and professional environment. On mine being called an idiot is extremely "abusive", but i guess it has to do with context.
Same way I dislike and almost take offense when people calling me "dude" in games.

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EDIT: the context is clear: we are discussing being a customer service rep for a company. Ummax is claiming tha to calls such a person a "moron" or an "idiot" is just as bad as taking a baseball bat to that person.

Fishermage has 5 stars in his profile.

Ummax has 2 stars.

When you get a warning for misconduct or breaking the forum rules your profile has 1 star removed.  I am not sure why you are blaming Fishermage for abusing CSRs, when it is very obvious you have been invovled in a few warnings recently.

Originally posted by Daffid011

Fishermage has 5 stars in his profile.

Ummax has 2 stars.

 

When you get a warning for misconduct or breaking the forum rules your profile has 1 star removed.  I am not sure why you are blaming Fishermage for abusing CSRs, when it is very obvious you have been invovled in a few warnings recently.

 

 

I dont look at my star did i have 5?

I have received no warning I would think a mod would pm me if i did would they not?

anyhow think what you like I'm not interested in discussions about verbal abuse when its clear that it seems to be okay.

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Originally posted by ummax

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Originally posted by Daffid011

Fishermage has 5 stars in his profile.
Ummax has 2 stars.
 
When you get a warning for misconduct or breaking the forum rules your profile has 1 star removed.  I am not sure why you are blaming Fishermage for abusing CSRs, when it is very obvious you have been invovled in a few warnings recently.
 
 

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I dont look at my star did i have 5?
I have received no warning I would think a mod would pm me if i did would they not?
anyhow think what you like I'm not interested in discussions about verbal abuse when its clear that it seems to be okay.
 

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I'm sorry, I'm just not going to consider calling someone an idiot as equally wrong as beating them up. Both are wrong but they are far form the same thing.

If we make everything the same thing as everything else; in the end nothing matters. That is the road you are on. If everything is the same nothing means anything.

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Originally posted by Fishermage

 

 
 

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Originally posted by ummax

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Originally posted by Daffid011
 
Fishermage has 5 stars in his profile.
Ummax has 2 stars.
 
When you get a warning for misconduct or breaking the forum rules your profile has 1 star removed.  I am not sure why you are blaming Fishermage for abusing CSRs, when it is very obvious you have been invovled in a few warnings recently.
 
 

 

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I dont look at my star did i have 5?
I have received no warning I would think a mod would pm me if i did would they not?
anyhow think what you like I'm not interested in discussions about verbal abuse when its clear that it seems to be okay.
 

 

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I never said verbal abuse is okay; just that it's not the same thing as physical abuse; I am questioning your continually creating false equivalencies. I am as against all forms of abuse as you are; perhaps even moreso since I do not equate everything.
 
I'm sorry, I'm just not going to consider calling someone an idiot as equally wrong as beating them up. Both are wrong but they are far form the same thing.
If we make everything the same thing as everything else; in the end nothing matters. That is the road you are on. If everything is the same nothing means anything.
 

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 The Roots, Reality, and Proliferation of Verbal Abuse

by A.J. Mahari

January 22, 2007

Verbal abuse has its roots in the ever-deepening narcissism of humanity and its central reality in the breakdown of the family since the days of the "me generation".

Verbal abuse is insidious, pervading and rampant in our increasingly narcissistic culture. Verbal abuse, like emotional abuse, physical abuse, sexual abuse, and domestic violence or woman abuse, is dangerous and needs to be recognized as the abuse that it is and taken very seriously.

"If it feels good, do it" – is the heathen mantra of those who have failed to emotionally mature beyond childhood.

The reality that more and more people are only getting out of childhood chronologically, and not emotionally, as age-appropriate maturing adults, is witnessed in and evidenced by the growing narcissistic culture that is permeating humanity world-wide in this young century.

Verbal abuse is rampant. Verbal abuse, sadly, all-too-often has become the norm, not the aberration. From a television show like Jerry Springer, upon which it is hard to find a guest that isn’t verbally abusive, to cell phones with cameras and video cameras that are everywhere showing us 24/7 on cable news networks everywhere how impulsive humanity has become, verbal abuse threatens to be so common-place as to be taken for granted.

Even with all this wide-spread and continually proliferating public verbal abuse it seems we, as a species, aren’t paying near enough attention to the intimate verbal abuse that is exploding in relationship after relationship in moderate suburban homes and expensive homes everywhere.

http://soulselfhelp.on.ca/verbalabusearticle1.html

if you care to look around you will see that in fact being verbally abusive is on the rise and in fact considered to be WORSE then physical abuse due to the lasting psychological factors and is considered to the victim to be just as dangerous if not moreso then physical abuse. Now there is even information on verbally abusive clientelle and seaking counselling in the workplace so i think you need to rethink this stuff and saying that they are paid to take it and should take it blah blah blah

i'm not going any further but I see a true resistance to just look and possibly realize that your showing exactly why there are issues and why this guy seemed to think its okay to post openily about being verbally abusive and why you think its okay that workers must take it as he is upset. You called me wrong when I said they didn't have to put up with it and I corrected you on this issue. your talking abuot a real world issue and how to treat human beings.

Also accusing someone of lying is in fact calling them a liar. You can try to hedge your way about it but the fact of the matter is your just playing with words.

please rethink your attitude to this because no its not okay and your defense of it is in fact something that should not happen. Are we done yet or are you still going to continue to try to justify abusiveness as being okay in some way because you know "i didn't hit her" ..

anyhow this is pretty much making me want to not deal with this board at this point in time as you see humans for what they really are at times and it truly looks like you think its okay to insult people and call them names as its not as bad you know because "at least I didn't hit her" they say with pride "i just called her names"

You do realize that bullying by females is in fact all verbal and is considered worse and more damaging then bullying by males dont you?

its pretty bad when this stuff comes to light but the bottom line is please stop trying to justify what is fundamentally wrong with todays society and why verbal abuse is in fact increasing as result of viewpoints like yours in the present "me generation" which is why its getting worse and worse and worse.

I have no idea why i'm trying to explain this to you but you do need to stop and think about this because its evident in how people expect to be treated today with a total disregard of how they often treat others and its all over these message boards.

Originally posted by ummax

Originally posted by Daffid011

Fishermage has 5 stars in his profile.

Ummax has 2 stars.

 

When you get a warning for misconduct or breaking the forum rules your profile has 1 star removed.  I am not sure why you are blaming Fishermage for abusing CSRs, when it is very obvious you have been invovled in a few warnings recently.

 

 

 

I dont look at my star did i have 5?

I have received no warning I would think a mod would pm me if i did would they not?

anyhow think what you like I'm not interested in discussions about verbal abuse when its clear that it seems to be okay.

 

From the FAQ:

Ranks are calculated every day at 2:00AM EST.  They are only based on the last 30 days of data.  We look at the following factors when determining your rank:

• How many days you visited the site (and logged in).  This is also counted when you use our "autologin" feature.
• How much information you have posted in our forums (not the amount of posts)
• The quality of your posts.  If you post lot of "filler" posts that only consist of a few words this will cost you rank points.
• Any posts of yours that had to be deleted will cost you 5 rank points (there are only 100 total).  To prevent your posts from being deleted, please obey our Rules of Conduct.

The stars don't lie brother.   I cannot see any other reason you only have 2 stars with your activity the last 30 days.  Seeing that points you lose for deleted posts or warnings cannot be regained for a full month. 

I only point this out, because you are saying someone else is abusing CSRs and forum rules when the available facts seem to point to the exact opposite.