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TERA Forum » General Discussion » En Masse Wrongfully Banned my account!! Need Help !!!

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30 posts found
  hkharpster

Novice Member

Joined: 3/20/12
Posts: 12

 
OP  1/12/13 5:27:46 PM#1

Please Help me get my account back! Message En Masse, Post on their Forms, anything. There is no reason why they have banned my account and then reactivated it send me an email saying that I can play, but when contacted support they tell me, my account is banned. Why is there no record of this? Why are they being so shady about this? 

I have posted on Reddit Tera about the issue and what they have done. If anyone can help I would be so grateful !! I just want to play the game with my friends, with the character that I spend money on and so much time leveling. 

http://www.reddit.com/r/TeraOnline/comments/16cchf/can_anyone_help_me/

  Sovrath

Elite Member

Joined: 1/06/05
Posts: 16615

1/13/13 12:00:35 AM#2

Well, it says that you were banned for disruptive posts on the forums as well as "whatever" you said in your previouis communications.

Since I have no idea how you express yourself my advice is to either write a letter of apology and see if that works or else just start a new account and dive right in.

  Arthasm

Advanced Member

Joined: 7/26/09
Posts: 533

1/13/13 3:18:56 PM#3

Hi there! I've contacted them and got response from GM:

"Greetings fellow Gamer


This is GM Vassago.

We do not release information on other account for actions involving banned accounts. This information has been released to the person involved as to why he was banned, but it seems that he would just be stirring up problems on other websites about this problem.

Thanks for you concern at this time.
Corin “GM Vassago”
EME Customer Support - Specialist"

 

It's seems u have been a little bit rude with your forum posts on their forums, judging by your posts. Best thing you can do, as guy above my post said, to try to contact them again and write apology letter and calm down little bit.

  hkharpster

Novice Member

Joined: 3/20/12
Posts: 12

 
OP  1/15/13 5:13:17 AM#4

I have only gave them criticism on the game, also I can't help that I may sound angry or not very nice on the forms, I have been told that my typing can come across this way to others and I don't mean it to. But also in many of the post I was bullied and attacked from many trolls on the their forms and did they do anything about it. No, they did not. They only let it get out of hand. I also do have a disabiliity (aspergers) and have a lot of trouble keeping my emotions in check when I get mad or am being told that I am stupid, retarted and other wise. And it does reflect in my typing, but they could have stopped it at anytime but didn't. If they also would have taken the feedback and maybe used it. Not just mine but others. The game would be better and may not had to go free to play. But even with the ban from the forms, I was still able to play the game. It was only in july that they banned my account from playing the game and I wasn't even subbed and never logged in to my account until my friends saw that Tera was going free and wanted to play again. This was when, I found out that may account was banned. Was not notified of this and they will not give me any evidence of where I violated their terms of serivce. 

In them not understanding me and my situation, I very much feel that they are discriminating me. I do not see how defending myself from trolls and my opinon, submitting feedback, suggestions and criticism is in anyway grounds for a ban. There is evidence of their GMs abosing their power for personal reasons. If they can't take criticism and feedback in a professional manner then why are they in the business of making and maintaning an MMO? No other MMO company does this to their players, that I know of. How would players react to Blizzard doing this to players or a player? 

  VassagoMael

Apprentice Member

Joined: 3/09/12
Posts: 479

1/15/13 5:19:34 AM#5
Originally posted by altas

Hi there! I've contacted them and got response from GM:

"Greetings fellow Gamer


This is GM Vassago.

We do not release information on other account for actions involving banned accounts. This information has been released to the person involved as to why he was banned, but it seems that he would just be stirring up problems on other websites about this problem.

Thanks for you concern at this time.
Corin “GM Vassago”
EME Customer Support - Specialist"

 

It's seems u have been a little bit rude with your forum posts on their forums, judging by your posts. Best thing you can do, as guy above my post said, to try to contact them again and write apology letter and calm down little bit

Children stealing my name...

Free to play = content updates for the cash shop. Buy to play = content updates for the cash shop.
Subscription = Actual content updates!

  cribett

Novice Member

Joined: 3/11/04
Posts: 76

“Accept the challenges so that you may feel the exhilaration of victory.”

1/15/13 5:23:53 AM#6

So you critiscise there game then you contradict yourself and want to play the game so desperately, im confused.

Good luck getting your account back tho

  neorandom

Novice Member

Joined: 1/15/08
Posts: 1753

1/15/13 5:29:38 AM#7

[mod edit], i suggest you be more polite when dealing with people you give money to let you access their game.  you sign a contract saying they can ban you at any time if you get uppity and out of sorts.

 

[mod edit]

 

the moral of the OP story, dont start shit if you arent ready to back it up and take your ban like a man.

  hkharpster

Novice Member

Joined: 3/20/12
Posts: 12

 
OP  1/15/13 12:54:15 PM#8

I didn't start anything, I was only giving them feedback and defending myself on the forms from pretty much the same people that are posting on here. Yes Tera has problems, what MMO doesn't? I'm pretty sure that if you go to any other MMO forms there are going to be any number of people giving feedback and suggestions on how to fix the issues. Are those players getting banned? I very much doubt it. Does that mean that they are not still playing those games, or maybe want to return? No, they are passinate about the game and what it has and only want to give their two sence. I see no reason why I am any different. Also I don't know why you, well some of you think that calling me stupid and of limitied intellgents is anyway to speak to anyone? This is why people get upset and online bulling is an issue. Why there are shootings in schools and else where. How about you think before you say something. I'm so tired of only using my right to speak my mind and maybe try to get my account back and I have soem people telling me that I am stupid. I don't understand why when you try to speak your mind and opinon that other are so quick to call you a troll and start the same crap that you are starting here. Trolling is just bulling and attcking others online cause you think its funny to make others feel bad for how they think and their opinon. That is not right at all. I'm sorry that I am not the best speller or my english skills in general are not as others my think they should be. But that is no reason to call others names and make them upset when they are only trying very hard to get something back that they lost and only want to play and interact with their friends again. Cause you know what, maybe socializing online is the only way that I can feel safe. But I am seeing that even online I am getting the same hate and harassment. 

This is a community with like minded people that all play games and want to talk about them and share their opinons on them. I only thought that maybe I could get some help in my issue. But there is no point if many are just going to call me names and put me down for trying to speak my mind. Last time I check this was a free country and we have freedom of speak. but if you don't agree with an person opinon their is no reason to attack them and hurt them on a personal level. How about have a disscusion about what you disagree with and have examples and evidence for your point of view. But I thnk for some that is to much to ask and they can only call others names, call them a troll, and just try to put that person down so much that they will get so upset. Just because you hide behind a fake name on the internet and think that, that some how gives you the right to attack and put others down; and just act like a horrible person. Know this, there are others out there that don't act differently and those people that you are saying hurtful things to, are other real people with real feelings and maybe if you wouldn't say those things and hurt others that maybe, our culture would be just a little bit better that people wouldn't get so angry at others and the world that they feel the need to go shoot up a school or any other place, or harm themselves because they can never get away from horrible people, even online. 

  Scottgun

Apprentice Member

Joined: 12/05/07
Posts: 340

1/15/13 1:13:45 PM#9
Freedom of speech meets non-entitlement to venue and gets owned.

How not to sell me on a game: "And most people that make it past the tutorial seem to appreciate [x game's] uniqueness, even if they don't find it fun."

  Raventree

Apprentice Member

Joined: 5/12/10
Posts: 448

It is a double pleasure to gank the ganker.
-Raven Treeavelli

1/15/13 1:20:11 PM#10
I think the moral of this story is that if you give them a reason to ban you and then you end up getting banned there is very little you can do so you might as well just deal with it and make a new account or find a new game.  This time you might want to be careful to behave a little better.  It is their game and they don't HAVE TO let you play.  Passion isn't an excuse for bad behavior.

Currently playing:
Rift
Played:
SWToR, Aion,EQ, Dark Age of Camelot
World of Warcraft, AoC

  hkharpster

Novice Member

Joined: 3/20/12
Posts: 12

 
OP  1/15/13 1:21:17 PM#11
I don't think, that I am, but maybe to others you see me that way. I only want my voice heard and to have any other person that wants the same; can do so. Then have a debate and worth while discussion about any thing; with out people like these calling troll and putting others down cause they have nothing really intelligent to say, or add to the conversation. Is that being an attention whore? I don't think so. I am only using what means I have, the interent and gaming forms and alike to get my issue out and maybe find help. I actually very much do not like attention, it makes me very uncomfortable. But when I am passionate about something and I have been wronged in the way that keeps me from the only social interation that I can enjoy with others, I am going to fight and speak as loudly and as long as I can tell something is done. Any normal person would probably just let it go and move on to something else or a different game. But I am not a normal person, I don't want to be normal. Yes I have issues and problems but what even normal person doesnt. Mine are just much more complex and I can't control them like others can, and to me I don't see where I am behaving poorly. I am only giving an opinon on a game and suggesting solutions to those problems; how is that acting poorly? What I call acting poorly is people making hurtful comments to others without any care to the feelings of the person on the other side of those comments. 
  Sovrath

Elite Member

Joined: 1/06/05
Posts: 16615

1/15/13 1:33:19 PM#12
Originally posted by hkharpster

Also I don't know why you, well some of you think that calling me stupid and of limitied intellgents is anyway to speak to anyone?

of course people shouldn't be saying that. However, in life, there is always someone who feels the need or that they have the "right" to tell someone what they should do, how they should be, or to be critical.

The secret there is knowing full well when they are wrong and recognizing where they have a point.

Also, in a perfect world, one would think that you could say anything to anybody and have it be taken in the best possible way.

As you have learned, you can't say anything you want to, in this case, to developers, and not have any repercussions. Also, just like you don't like to be insulted, the developers, community people, etc, don't like being insulted. Now, you have admitted that sometimes your posts have been considered hostile. It's possible that you might have to learn how to phrase things in a way that they come off as constructive as opposed to an attack.

This might be one of your "challenges" in life. That's just life.

As far as your issue in this thread, again, I say that you should write a very earnest and well thought out apology. You should say that you have a hard time expressing yourself in a way that doesn't come off as hostile but that it's something you are working on. you should say that  you love the game and your interest and excitment for the game wasn't expressed in a way that was meaningful or taken in a positive way and that you are sorry.

And then going forward, when you have comments that are critical you should think about how you would like criticisms to be phrased when aimed at yourself and then couch those criticisms, comments towards the developers/game in the same way.

And if I were you I would write it up and mail it "snail mail". You will impress them more with your effort.

If it doesn't work then take it as a lesson to think about and create a new account.

  jacklo

Advanced Member

Joined: 7/29/09
Posts: 582

1/15/13 1:58:25 PM#13

Ouch man, I'm actually surprised you wasn't banned earlier!

This is no way to behave on their own official forums:

http://tera-forums.enmasse.com/forums/user_posts/HK009

A simple Google search for your handle/name reveals nothing but negativity towards Tera and even scathing personal remarks towards their director Brian Knox.

Really, you come here with half a story wanting sympathy?

Another lesson to learn in life. Sometimes Google IS NOT your friend!

 

  Sovrath

Elite Member

Joined: 1/06/05
Posts: 16615

1/15/13 2:07:49 PM#14
Originally posted by jacklo

Ouch man, I'm actually surprised you wasn't banned earlier!


 

Oh my!

That was pretty telling.

  Pivotelite

Apprentice Member

Joined: 1/19/12
Posts: 2182

1/15/13 2:11:58 PM#15
Hah, I remember HK009, he sure was a vocal one. It seems they are permanently banning old troublemakers because they don't want them coming back for F2P, it's no surprise you were on that list.

  jimdandy26

Apprentice Member

Joined: 6/28/12
Posts: 559

1/15/13 2:18:02 PM#16
Originally posted by Sovrath
Originally posted by jacklo

Ouch man, I'm actually surprised you wasn't banned earlier!


 

Oh my!

That was pretty telling.

Agreed. Op should feel bad. I do believe the term "not your personal army" applies here rather well.

I did battle with ignorance today, and ignorance won.

To exercise power costs effort and demands courage. That is why so many fail to assert rights to which they are perfectly entitled - because a right is a kind of power but they are too lazy or too cowardly to exercise it. The virtues which cloak these faults are called patience and forbearance.

  eyelolled

Advanced Member

Joined: 5/13/10
Posts: 3050

I am more than some of my parts

1/15/13 2:19:38 PM#17
I say, boycott them and show them that you will stand strong in your fight against this injustice.

All of my posts are either intelligent, thought provoking, funny, satirical, sarcastic or intentionally disrespectful. Take your pick.

  User Deleted
1/15/13 2:33:12 PM#18
Originally posted by eyelolled
I say, boycott them and show them that you will stand strong in your fight against this injustice.

 

Freedom for all!

  botrytis

Advanced Member

Joined: 1/04/05
Posts: 2445

1/15/13 2:37:28 PM#19

I will say this bluntly [mod edit] - YOU WERE OUT OF LINE. Based on your posts you have blatently and deliberately broken the Official Forum rules.

 

lesson to be learned here, when in someone else's sandbox, learn the rules before you react.

"In 50 years, when I talk to my grandchildren about these days, I'll make sure to mention what an accomplished MMO player I was. They are going to be so proud ..."
by Naqaj - 7/17/2013 MMORPG.com forum

  hkharpster

Novice Member

Joined: 3/20/12
Posts: 12

 
OP  1/15/13 6:29:34 PM#20
Yes, I know that maybe I have been a bit harrsh in tone then others, but if you do read many of those, other players are attacking me and I do not repond well to that. You have to read the whole and not just take many of my post out of contexts. Also many of my points are still issues in the game that they are finally fixing with going free. Why did it have to take so long and go free to fix them? On the issue of Knox, yes I very much dislike him, and pretty much the reason why Aion and now Tera are in or were in the shap that they are. He seems to think that he doesn't need to listen to anyone other then himself. Tho this is my opinon. The forms and the players that where playing Tera where and maybe some are still around very toxic and I let them get to me to the point that I got very angry at the game. I should have just ignored them and said nothing. Took the high road as it where. But sadly I did not and did not know and have had the help in my issues as I do now. Tho I am not sure why EME allowed it to get so toxic. I also say that since playing a few other Korean games Tera and EME was going done the same path that only hurts the game and its players. The not listening and changing the game do to feedback, not having a PTS and I got angry casue I didn't want the same horrible things to happen to the game. But it did and I got even more angry and in that projected my angry more on to the company and the people that work for it. I lost control and I'm very sorry for that. I understand why they banned me from the forms, but then banning me from the game is not the right thing to do ether. I am not like normal people and do have issues that I don't understand, but when people and companies also refuse to understand me, it upsets me greatly. Why didn't they just suspined my account for a set amount of time? Perma Banning my account is only making me regress, and take even more action against them. I guess I only want the chance to make amanes, but they are not even giving me a chance. And for me I don't really understand that. Don't we all have bad times in their lifes that we many have done or said things in that bad time that you regret and didn't have the knowledge on how to understand thier disability and get the right help for it? Maybe you don't have a disability that you don't understand. Maybe it was just a bad time or a depressing time in your life but everyone has times like that. At least I think they do, if not they I'm alone in that to I guess.  
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