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TERA Forum » General Discussion » Anyone else feel bad for EME...

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26 posts found
  Malamasala

Apprentice Member

Joined: 1/02/13
Posts: 9

1/02/13 1:01:33 PM#21

I saw this thread and just felt I had to supply some additional information on why EME is a terrible company.

 

Minea is the worst one, which is seemingly incompetent and bitchy. She temp banned me because I quoted her post about "Stop derailing the thread" with the comment "Some people break the rules to get attention". Argument for the ban? "Questioning moderation".

Since I didn't question the moderation at all, I submitted a ticket to the GMs asking them to tell Minea that she missunderstood me and I wasn't at all questioning her moderation but simply wanted to explain that we are all a bit like children. She never got back to me. In her eyes it was questioning moderation, and suggesting she could make a mistake was apparently even worse so she didn't consider I was worth even a reply. Forget that I apologized if I upset her, I was just trash that should be thrown out.

3 weeks later when the temp ban stopped, I resumed posting. But one day, without a single word of warning, permanent ban. Reason? "You have never once contributed anything to the forums."

The best part is that the VERY SAME DAY I had made a helpful post to a new member in the same thread as Minea posted in. So it wasn't even one day ago I had been helpful, and she had SEEN it, and she still had the guts to ban me on false premises because she was in a bad mood and didn't like that I didn't suck up to her daily. Overall I posted "Here is what you should do to increase your sales and profits" weekly, and yet she still claim "Never contributing".

Minea follows the rules of "A moderator can never be wrong" and does anything she feels like. I know several others who got banned without ever getting a warning. It is just a question about when she gets fed up and bans you. You don't even have to break a rule.

If EME cared for their customers they would have fired her months ago. But bleeding customers who Minea bans is apparently their market strategy.

  Reas43

Apprentice Member

Joined: 4/27/11
Posts: 308

1/02/13 2:45:03 PM#22
Originally posted by Malamasala

I saw this thread and just felt I had to supply some additional information on why EME is a terrible company.

 

Minea is the worst one, which is seemingly incompetent and bitchy. She temp banned me because I quoted her post about "Stop derailing the thread" with the comment "Some people break the rules to get attention". Argument for the ban? "Questioning moderation".

Since I didn't question the moderation at all, I submitted a ticket to the GMs asking them to tell Minea that she missunderstood me and I wasn't at all questioning her moderation but simply wanted to explain that we are all a bit like children. She never got back to me. In her eyes it was questioning moderation, and suggesting she could make a mistake was apparently even worse so she didn't consider I was worth even a reply. Forget that I apologized if I upset her, I was just trash that should be thrown out.

3 weeks later when the temp ban stopped, I resumed posting. But one day, without a single word of warning, permanent ban. Reason? "You have never once contributed anything to the forums."

The best part is that the VERY SAME DAY I had made a helpful post to a new member in the same thread as Minea posted in. So it wasn't even one day ago I had been helpful, and she had SEEN it, and she still had the guts to ban me on false premises because she was in a bad mood and didn't like that I didn't suck up to her daily. Overall I posted "Here is what you should do to increase your sales and profits" weekly, and yet she still claim "Never contributing".

Minea follows the rules of "A moderator can never be wrong" and does anything she feels like. I know several others who got banned without ever getting a warning. It is just a question about when she gets fed up and bans you. You don't even have to break a rule.

If EME cared for their customers they would have fired her months ago. But bleeding customers who Minea bans is apparently their market strategy.

 

Nice objective post . . . .LOL   Looks like someone is still sore and has an axe to grind after been banned for relentless trolling several months ago - 5 paragraphs no less. 

  Heretique

Advanced Member

Joined: 2/02/07
Posts: 1006

Most of my posts get deleted.

1/02/13 2:50:58 PM#23

I had fun with TERA but still really couldn't capture me to stay with it. But I will say, EME has the best customer service I've ever dealt with - ever.

Originally posted by salsa41
are you have problem ?

  Rthuth434

Novice Member

Joined: 12/26/12
Posts: 367

1/03/13 12:06:42 AM#24
Originally posted by Heretique

I had fun with TERA but still really couldn't capture me to stay with it. But I will say, EME has the best customer service I've ever dealt with - ever.

it was horrible when they still had somewhat of a population. one of the worst around. they had a few firings and shakeups with their CS people and then it became decent.

  Malamasala

Apprentice Member

Joined: 1/02/13
Posts: 9

1/03/13 5:35:05 PM#25

 


Originally posted by Reas43  Nice objective post . . . .LOL   Looks like someone is still sore and has an axe to grind after been banned for relentless trolling several months ago - 5 paragraphs no less. 
You might not think so, but 5 paragraphs on why EME is bad is more helpful than 1 line saying "EME SUX".

And I never trolled, I usually argued with the trolls. (You know, the people who only posted "You are all disgusting pedos" as soon as they found an Elin thread to post in, or kept saying NCSoft sucks, but EME, built from former NCSoft employees is best ever, or why not those who said GW2 is only pressing 1,2,3 over and over, while that is exactly how TERA plays out as well.)

In the end it doesn't matter how correct and constructive your posts are, if the readers have already decided they don't like what they are reading. I know at least two others perma banned by Minea, without warnings, because they didn't want to blindly praise everything EME did.

I used to argue the same at the FFXI forums. Not ever did the moderators ban me for criticising and giving constructive feedback day after day after day.

And that will be another set of 5 paragraphs on how EME plays favorites, leaving trolls (if they insult Elin players) alone, while banning anyone who gives constructive criticism (Like I usually told Minea to try and mix in some casual posts and not just edits and locks all day, so she'd come across as more positive.)

  Dreamo84

Defender of Worlds

Joined: 5/20/04
Posts: 3175

I actually still like MMORPGs

1/10/13 12:19:40 PM#26

The rather uninspired questing and grindy mob  layouts is what turned me off though. I still have a sub until june funny enough so I might give it another go with f2p sure to breath some life. 

EME did always seem like a cool company though and the community was top notch.

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