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Guild Wars 2 Forum » General Discussion » Arenanet, we want answers!

14 posts found
  grvmpybear

Novice Member

Joined: 3/14/13
Posts: 91

It's not the years in your life, it's the life in your years that makes all the difference.

 
OP  4/17/13 10:50:31 PM#1

My wife tried to log into her account for the third time since creation tonight to find that she was PERMANENTLY banned for "abusing an in-game exploit"

I contacted support, and while waiting went to the account issues section of the forum to find a merged thread of hundreds of users experiencing the same issue for no reason. On top of it all, the moderators (who merged the thread, mind you, meaning they're aware of the issue's existence) have yet to make any comments, despite three pages of disgruntled customers.

 

Great first impression, Arenanet. 

 

Forum thread.

 

 

EDIT: I can't spell.

Currently playing: GW2 (Maguuma), DAoC (Uthgard), & Aion
Waiting For / Watching: TUG, CU, Black Desert, Archeage,Wildstar, and ESO.

  grvmpybear

Novice Member

Joined: 3/14/13
Posts: 91

It's not the years in your life, it's the life in your years that makes all the difference.

 
OP  4/17/13 11:13:12 PM#2
Also, it appears they've been deleting any posts made to their Facebook regarding the issue.

Currently playing: GW2 (Maguuma), DAoC (Uthgard), & Aion
Waiting For / Watching: TUG, CU, Black Desert, Archeage,Wildstar, and ESO.

  Lokberg

Hard Core Member

Joined: 12/24/05
Posts: 277

4/18/13 1:05:19 AM#3
Without knowing more i would guess account got hacked and used for botting or gold selling
  observer

Elite Member

Joined: 2/17/05
Posts: 2114

First came pride, then envy.

4/18/13 1:08:20 AM#4
It was probably an accidental mass banning.  It's happened before.  I remember it happened to me and others and we couldn't log in, but they fixed it in about a day.
  Cod_Eye

Advanced Member

Joined: 9/04/09
Posts: 1008

4/18/13 1:21:32 AM#5
Originally posted by grvmpybear

My wife tried to log into her account for the third time since creation tonight to find that she was PERMANENTLY banned for "abusing an in-game exploit"

I contacted support, and while waiting went to the account issues section of the forum to find a merged thread of hundreds of users experiencing the same issue for no reason. On top of it all, the moderators (who merged the thread, mind you, meaning they're aware of the issue's existence) have yet to make any comments, despite three pages of disgruntled customers.

 

Great first impression, Arenanet. 

 

Forum thread.

 

 

EDIT: I can't spell.

You come to MMORPG for answers, why don't you go to the official site and ask, but if you bothered to read the thread the answers are there, not that I think its an acceptable excuse, seems like their mass banning software broke.

  gaeanprayer

Novice Member

Joined: 8/06/08
Posts: 2360

4/18/13 1:26:06 AM#6

1) You're in the wrong forum, which is obvious, so I'm guessing you just want to vent and are looking for people to agree with you.

 

2) It happened 'tonight' and you're grumbling? Give them a day or two to sort things out first. Clearly it's not just an issue for you alone, something bigger is happening. How often have you solved major problems the moment they occured?

"Forums aren't for intelligent discussion; they're for blow-hards with unwavering opinions."

  Scalpless

Hard Core Member

Joined: 3/22/07
Posts: 1272

4/18/13 1:28:30 AM#7
It also looks like the issue's already solved.
  ElgarL

Novice Member

Joined: 11/20/07
Posts: 191

4/18/13 2:00:00 AM#8
NO ban system should be fully automated. It should ALWASY be checked by a human eye before authorizing.


Creator of ELTank and Nostalgia

  Dakeru

Hard Core Member

Joined: 9/21/09
Posts: 894

4/18/13 3:04:45 AM#9

OP went into instant rage mode and by the time I saw this thread the issue had already been resolved.

All those accounts created between 9th of March and now, with the CU signature, do nothing but create hype for their game or bash other games.

  Volkon

Novice Member

Joined: 9/14/10
Posts: 3813

Facts do not require fiction for balance.

4/18/13 7:19:22 AM#10

Posted eight hours ago:

 

We closed a serious but not-widespread exploit, and banned those accounts that performed it and those that received or stored the wealth they generated.

While performing the bans, we made a mistake and additionally banned some unrelated accounts. We identified the mistake and unbanned those accounts.

For those still banned, if you wish to appeal, you may submit a support ticket and the team will examine your case.

Oderint, dum metuant.

  Vorch

Advanced Member

Joined: 9/18/11
Posts: 771

4/18/13 8:44:09 PM#11
Originally posted by ElgarL
NO ban system should be fully automated. It should ALWASY be checked by a human eye before authorizing.

They were checked. The bans were human error and they admitted to it.

"As you read these words, a release is seven days or less away or has just happened within the last seven days— those are now the only two states you’ll find the world of Tyria."...Guild Wars 2

  ChrisReitz

Novice Member

Joined: 8/21/07
Posts: 127

4/22/13 7:20:19 PM#12
I shall use my mmorpg powers and unbanned you with a click of a mouse ~done~...
  MMOExposed

Spotlight Poster

Joined: 6/17/10
Posts: 5925

4/22/13 10:13:36 PM#13
Originally posted by Dakeru

OP went into instant rage mode and by the time I saw this thread the issue had already been resolved.

All those accounts created between 9th of March and now, with the CU signature, do nothing but create hype for their game or bash other games.

kind of remind me of how GW2 was on here a year ago :-/

 

But getting banned for no reasonable reason is no good. Trust me I know enough of that from the GW2 fan forums that feeling (haha )

  fascism

Advanced Member

Joined: 4/05/12
Posts: 355

4/22/13 10:19:15 PM#14

"Arenanet we want answers!"

 

 

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