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Guild Wars 2 Forum » General Discussion » PC freezing issue

10 posts found
  MadGelo

Novice Member

Joined: 7/25/04
Posts: 119

 
OP  9/02/12 11:46:49 AM#1

Hello, 

 

Resently i had my computer freeze while playing and only way to fix it is a hard reboot. Seem to happen more & more.

 

all the drivers up to date..

 

please help

 

system:

2600k

gtx590

16gb ram

OCZ-AGILITY3

 

thank you

  Masa1

Advanced Member

Joined: 11/12/04
Posts: 330

9/02/12 11:50:34 AM#2
Not more of these. This is a duplicate of another thread with similar problem. It's your PCs fault. Either your operating system or your hardware.
  Lord.Bachus

Elite Member

Joined: 5/14/07
Posts: 8885

I believe in life before death... So dont forget to enjoy it while you still can.

9/02/12 11:53:31 AM#3
Originally posted by Masa1
Not more of these. This is a duplicate of another thread with similar problem. It's your PCs fault. Either your operating system or your hardware.

Either a driver or a hardware issue.  Probably trying to play the game at to high settings.  Try lowering your settings and putting the framerate at 30 fps max.   

 

And do load the latest driver.

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  MadGelo

Novice Member

Joined: 7/25/04
Posts: 119

 
OP  9/02/12 11:55:22 AM#4
Originally posted by Lord.Bachus
Originally posted by Masa1
Not more of these. This is a duplicate of another thread with similar problem. It's your PCs fault. Either your operating system or your hardware.

Either a driver or a hardware issue.  Probably trying to play the game at to high settings.  Try lowering your settings and putting the framerate at 30 fps max.   

 

And do load the latest driver.

yes, because my PC is so shitty i should play at lower settings

 

and i see you didn't even read my post

  SteamRanger

Novice Member

Joined: 10/24/03
Posts: 921

I don''t have to know how to make a better game, I only need to know where the "CANCEL" button is!

9/02/12 12:00:16 PM#5

I had this happen last night for the first time and I've been playing since the first beta weekend. I found that if I waited instead of being quick to hit the reboot, it straightened itself out.

ArenaNet has been tinkering a lot with the game without taking the servers down. That's bound to cause some hickups along the way.

"Soloists and those who prefer small groups should never have to feel like they''re the ones getting the proverbial table scraps, as it were." - Scott Hartsman, Senior Producer, Everquest II
"People love groups. Its a fallacy that people want to play solo all the time." - Scott Hartsman, Executive Producer, Rift

  Quizzical

Guide

Joined: 12/11/08
Posts: 13808

9/02/12 12:42:08 PM#6
What power supply do you have, and what case?  If you're pushing a GeForce GTX 590 very hard, that's heat and power problems waiting to happen.  The reference cards simply didn't have power circuitry adequate to handle the card.
  stayontarget

Guide

Joined: 10/04/08
Posts: 6149

Girlfriends come and go but Epic battles are Soulbound

9/02/12 12:45:30 PM#7
Exactly as Quizz states,  need more info please.  What kind of PSU and OS do you have.

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  MadGelo

Novice Member

Joined: 7/25/04
Posts: 119

 
OP  9/02/12 6:36:59 PM#8

HAF X case

1200W Corsair PSU

Win 7 (64bit)

 

I have completely wiped my GFX drivers, used cleaner to remove all the old files, moved back to an older Nvidia driver. reinstalled ASUS Smartdoctor (controls fan & tem of GPU). Moved the game from SSD to HD.

 

Managed to play for couple of hours without any issues & no crashes.

Gonna play some more tomorrow, if no crashes will move game back to SSD, see if it does anything to stability.

 

 

 

  MadGelo

Novice Member

Joined: 7/25/04
Posts: 119

 
OP  9/03/12 1:12:49 PM#9

ok, PC froze up  while i was alt-tabed doing some other things (no not porn). Gave it 10 minutes, nothing happend, had to do a hard restart.

have no idea what's wrong.

 

deleted the game and redownloading it now, see if that helps.

  Quizzical

Guide

Joined: 12/11/08
Posts: 13808

9/03/12 2:03:17 PM#10

Try underclocking your video card (both core and memory) by 20% or so and see if that helps.  The GeForce GTX 590 was unusually prone to having all sorts of problems whenever it encountered anything that can push it hard.

One basic problem here is that the reference GeForce GTX 590 was simply a bad card.  The power circuitry on the card is insufficient for how much power it could draw under very heavy loads.  The card also ran unreasonably hot.

You've got a good case and power supply (or at least I assume that your power supply is the AX1200, which is the only 1200 W Corsair power supply that I'm aware of other than its very recent successor), which should at least avoid compounding those problems.  But that's not sufficient to handle a GTX 590.

On temperatures, the responsibility of the case is to keep the temperature difference between the air inside the case and the air outside the case relatively low.  Your case should do pretty well at that, even though the GTX 590 puts out massive amounts of heat.  But keeping the temperature difference between the air inside the case and the video card components down is the responsibility of the video card's heatsink and fan, and the GTX 590 was woefully inadequate here.

Nvidia somehow managed to arrange the heatsinks so that they looked marginally adequate for keeping the GPUs cool.  That makes it so that if you only check GPU temperatures, they might look like they're all right.  The GPUs put out most of the heat, so they're the hardest parts to cool, and on most video cards, the GPU is the part that runs the hottest.  But Nvidia neglected to get adequate cooling for other components of the card, so various other things on the card will commonly run much hotter than the GPUs--and sometimes dangerously so.

The other was problem getting power to the GPUs and other components.  Your power supply should get power to the card and motherboard just fine.  But a GeForce GTX 690 only has two 8-pin PCI-E power connectors.  Add in the PCI Express slot and it is rated as being able to get 375 W from its various inputs.  Under heavy loads, the card could pull in the neighborhood of 450 W, which means something is running way, way out of spec.

Nvidia compounded the problem by not putting enough power circuitry on the card.  The power circuitry is presumably fine so long as the card stays inside of its official TDP of 365 W.  The problem is that the official TDP is a flagrant lie.  Add in that it runs very hot and it's probably running out of spec under heavy loads.  That's why several of the cards died while reviewers were testing them, even before they were launched to the public.

This really only shows up in programs that can push the card pretty hard.  I don't know if GW2 will do so, but it's plausible--and if it does, then it's likely your problem.

The underlying issue is that the existence of the GeForce GTX 590 was a marketing stunt.  It's not a card that people were actually supposed to buy.  Nvidia created the GTX 590 so that they could claim to have the fastest card on the market, which sounds nice in marketing claims when they're really trying to sell other cards.  They failed at that, too, as the GTX 590 only managed to roughly tie a Radeon HD 6990.  Cayman had a large energy efficiency advantage over GF110, so a Radeon HD 6990 could get the same performance as a GTX 590 while using maybe 20% less power--which kept it marginally within what is safe for a dual slot cooler.

Perhaps more importantly, the Cayman GPU chips in a Radeon HD 6990 had PowerTune, which gave them a way to detect when something was pushing the card too hard and underclock it automatically within a fraction of a second--before the card overheated rather than after.

In order to put two GF110 dies on a single card safely, you had to give it a triple slot cooler and a bunch more power circuitry.  Asus did this with their Mars II, but I'm not aware of any other board partner that even tried.

For what it's worth, this generation, the situation is more or less reversed.  The GeForce GTX 690 doesn't have the severe heat or power problems of the GTX 590.  In order to match GTX 690 performance, AMD could do so with Tahiti chips, but it would take a lot more power.  AMD hasn't released a reference 7990, but has left that to board partners, and so far, PowerColor seems to be the only one interested in doing so.