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Lord of the Rings Online Forum » General Discussion » Turbine threatens to ban players for pursuing refunds of their new expansion

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156 posts found
  Liknvi

Novice Member

Joined: 3/15/12
Posts: 12

6/14/12 12:38:58 PM#41

Oh, no. No no no. No no no. Turbine has crossed the line.

  cronius77

Advanced Member

Joined: 4/26/12
Posts: 1300

6/14/12 12:39:46 PM#42
Originally posted by Teala
Originally posted by xalvi
Originally posted by Teala
Originally posted by Thillian

How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?

Oh yeah, I remember that.   They had the expansion, released it, then shut the game down.   People had bought and paid for it, just a month before it was shut down.  That incident totally slipped my mind.   Maybe that is why I refuse to play any game by Turbine ever again.    Same goes for SOE.    Or Funcom.     At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.

Im inclined to agree with you, but arenanet  (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny. 

Umm...did I mention Arenanet?   Guild War2?   I'm not touching another empty shell of a game.   In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's.    I have a game like that all ready, it is called World of Warcraft.

no raiding in GW2 sorry teala and I wouldnt call it empty Blizzard and WOW are old and they are starting to get shadely lately also so I wouldnt put much faith in them. I personally have played wow for years also up to about 5 months ago with dragon soul and the same exact raid with 3 heroics added over and over for valor. I wouldnt knock GW2 when they already offer more then blizzard and wow has in their own game with Pqs two forms of pvp in WvW and battlegrounds and a questline story 1-80. Also he was saying Anet is respectable not trying to sell you GW2 he is saying good customer service skills unlike turbine.

  Teala

Spotlight Poster

Joined: 6/16/04
Posts: 7433

"Really officer, they're herbs."

6/14/12 12:54:22 PM#43
Originally posted by xalvi
Originally posted by Teala
Originally posted by xalvi
Originally posted by Teala
Originally posted by Thillian

How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?

Oh yeah, I remember that.   They had the expansion, released it, then shut the game down.   People had bought and paid for it, just a month before it was shut down.  That incident totally slipped my mind.   Maybe that is why I refuse to play any game by Turbine ever again.    Same goes for SOE.    Or Funcom.     At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.

Im inclined to agree with you, but arenanet  (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny. 

Umm...did I mention Arenanet?   Guild War2?   I'm not touching another empty shell of a game.   In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's.    I have a game like that all ready, it is called World of Warcraft.

um....did i say you mentioned arenanet. You said at this rate game companies are getting on your ban list, i was saying arenanet is very respectable. I was thinking of not replying back because you said "In my opinion" gw2 is a grind. BUT the hypocrisy on your post amazes me lol. How can you say all those things of grinding/dead endgame about GW2 when world of warcraft has that written all over it? lolz


There is no hypocrisy there, I said why play a game like GW2 when I all ready have World of Warcraft.  I am not changing games just to go do the same thing in another game.   I'll stick with WoW.  

  cronius77

Advanced Member

Joined: 4/26/12
Posts: 1300

6/14/12 12:58:22 PM#44

Im still completely lost at the grind statement for GW2 there is no gear grind or end game grind. There is no renoun grind like warhammer. I guess you can call getting tokens off dead players a grind if you kill them in WvW. The game compared to anything out there now is more casual in every regard . Glory maybe? Im still just unsure what youre talking about grind when Ive been playing it as others and I dont see any grind at all. Please enlighten me if you played it where there is grinding.

 

Edit-Sorry This thread is important and shouldnt get derailed my apology.

  BeowulfAgate

Novice Member

Joined: 3/18/04
Posts: 40

6/14/12 1:13:32 PM#45

I can comment on the threat of accout being banned as my original Turbine account was banned and apparently deleted after I had billing issues with Turbine. I had played LOTRO for a couple months at release before canceling. Nine months later I found my card back charged for 6 months for not only LOTRO but also DDO ( a game I played for 3 days on a free trial). I got nowhere with Turbine to get a refund and they even tried charging my card again for both games for several months (I had to have my bank set my account to deny any charge from Turbine). I had to dispute the charges with my bank (I got my money back) but Turbine banned my account which I had started when I played AC. The second worse experince due to shady business practices, Reaktor is the all time king in my book (remember Neocron anyone?).

Irony is I now play LOTRO as a premium after finding MoM in a bargain bin for $2.00.

beowulfagate Xfire Miniprofile
  MMOGamer71

Hard Core Member

Joined: 11/12/07
Posts: 1518

6/14/12 1:17:16 PM#46
Originally posted by xalvi
Originally posted by Liknvi

UPDATE:

Turbine has responded to my BBB complaint:

Make sure you put in your reply the thread stating that instances/raids etc.. was included from an offical of Turbine staff and making you purchasing it due to that advertisment, thus making it a false advertisment  "All point of purchase information was accurate and didnt include any details regarding free instances" is a lie, one of the officals confirmed it but later on (after you purchased the "expansion") changed it.

I find it funny how the Turbine represtentative refers to it as a "free instance" and not a "new instance".

  Liknvi

Novice Member

Joined: 3/15/12
Posts: 12

6/14/12 1:22:15 PM#47

http://lotrocommunity.com/forum/topic/1410-how-turbine-values-their-fans/

This is the most active thread on this topic, and I couldn't do this without the help I've received from the lovely folks at lotrocommunity.com and MMORPG.com.

Turbine has yet to respond to my reply to their absurd "It was a search-only FAQ..." rebuttal.

Thank you all for all the links and advice you've given me!

  rznkain

Novice Member

Joined: 2/05/04
Posts: 563

6/14/12 1:24:23 PM#48
Originally posted by XAPGames

This might be a new one.  I've heard of plenty of games that released with missing features, but never an expansion.

 

Time for a miracle patch.

 

   Ha too bad but not true.Anarchy Online Released Alien Invasion expansion touting there player run markets all over the back box of the game released it and took them over 9 months to finally put it into the game.

  alkarionlog

Elite Member

Joined: 3/19/09
Posts: 1025

6/14/12 1:28:48 PM#49

funny I say just call your bank and say any charge from turbine is ilegal, then go dsipute it, if for some reason they ban you for it, since you have all mail and SS just sue then, even where I life I can do that, and chances for me to lose is almost zero, don't matter what they say or do you are the costumer you do the rules, but in my case I would just stop the charge from my bank and fro all I care they can ban my account I would stop playing anyway.

 

but for all you should do is amke then pay :), its not only bad for then you charge back but also bad PR,

FOR HONOR, FOR FREEDOM.... and for some money.

  xalvi

Novice Member

Joined: 12/17/10
Posts: 343

6/14/12 1:28:54 PM#50
Originally posted by Liknvi

http://lotrocommunity.com/forum/topic/1410-how-turbine-values-their-fans/

This is the most active thread on this topic, and I couldn't do this without the help I've received from the lovely folks at lotrocommunity.com and MMORPG.com.

Turbine has yet to respond to my reply to their absurd "It was a search-only FAQ..." rebuttal.

Thank you all for all the links and advice you've given me!

np, i just hate to see people getting abused by companies such as turbine. Money doesnt come falling off from the sky, if it did i wouldnt give 2 shiz about how i spend my money. $70 for a mount and quests is pathetic, noone should be in a situation to have to pay for that.

Fortunate for me, ever since RoI terible expansion i chose not to buy RoR or any other expansion/games made by turbine so i did not get ripped off x2. continue on with your dispute and take your money back, thats what everyone is doing prob turbine cant ban all their customers hahahaha.

  RathanX26

Novice Member

Joined: 10/28/10
Posts: 119

We all have a choice, whether we like it or not.

6/14/12 1:32:52 PM#51

Ok, I don't want to be a jerk but i am going to say something that is going to sound entirely too much like that of a jerk, so forgive me. Legally, you only have two courses of action:

A.) Dispute the claim with your bank and get your money back and have your account banned.

B.) Sadly, do nothing.

Reason why i am stating the obvious is this, you don't own the legal property from MMO's, you rent them. Same thing for all games that you buy.

Once you agree to those terms and conditions and apply the pre-order to the account, you have locked yourself in to all those terms and conditions which we all agree to and never actually read. Although i don't know what the terms and conditons are with LOTRO, i can say that with other games when i have bothered to read them, they make you agree to things that are just downright crazy sometimes. And the one standard that you will see stated in every one is

"We reserve the right to deactivate your account or suspend use of services for any reason."

Chances are, because you accepted this things, your not going to get anywhere. I feel for you, truely, but unless you can afford a lengthly legal battle, your stuck.


I'm sorry but the only one saying anything about the second coming is you. Fans of a game accept its flaws and strengths.

  Warley

Novice Member

Joined: 2/23/12
Posts: 150

6/14/12 1:35:56 PM#52

Another kind act by Turbine:

Turbine asked the community if they would be willing to pay an extra amount per month for another expansion (to go towards the expansion's development).  AT the time, Asheron's Call cost $10 a month.  It was played off as temporary as they developed Throne of Destiny.  Eventually, Turbine stopped releasing any patches for like 6 months (they promised monthly patches).   During this time some rather nasty bugs were discovered and abused in the game; especially a few PVP bugs.

So, not only was the price hike per month permanent, when it was implied to be only during the development of the expansion, but they also stopped releasing the monthly updates.   Also, the expansion seriously unbalanced PVP since anyone who pre-order got a gem that increased their health 10%.   For Asheron's Call PvP style, this was an enormous advantage for the people who pre-ordered Throne of Destiny.  THey did not recognize and fix the problem for well over 4 years, and that was only after a big protest movement where a wave of cancellations came in over it.

Plus, the Throne of Destiny promised land control, which was not implemented for another 4 or so years after the expansion.  On top of that, the land control that was implemented sounded nothing like what was promised in Throne of Destiny.  

I remember mentioning all this when DDO was failing, and LoTRO had a mediocre launch (at best).  LoTRO wasn't nearly as successful as it should have been.  Turbine, at one time, tried to claim it was the second most successful MMO, but then they changed that to 'in North America'.  Then, it was removed entirely.  One could argue that LoTRO may have never sold a million copies (something AoC and WAR both did easily).  And, LoTR is a bigger IP than Conan and WAR (especially back when it launched).

  Icewhite

Made History

Joined: 7/11/11
Posts: 6495

Pink, it's like red but not quite.

6/14/12 1:39:05 PM#53

Companies seem to be tiring of certain types of the most vocal high-maintenance customers.

Self-pity imprisons us in the walls of our own self-absorption. The whole world shrinks down to the size of our problem, and the more we dwell on it, the smaller we are and the larger the problem seems to grow.

  xalvi

Novice Member

Joined: 12/17/10
Posts: 343

6/14/12 1:39:05 PM#54
Originally posted by RathanX26

Ok, I don't want to be a jerk but i am going to say something that is going to sound entirely too much like that of a jerk, so forgive me. Legally, you only have two courses of action:

A.) Dispute the claim with your bank and get your money back and have your account banned.

B.) Sadly, do nothing.

Reason why i am stating the obvious is this, you don't own the legal property from MMO's, you rent them. Same thing for all games that you buy.

Once you agree to those terms and conditions and apply the pre-order to the account, you have locked yourself in to all those terms and conditions which we all agree to and never actually read. Although i don't know what the terms and conditons are with LOTRO, i can say that with other games when i have bothered to read them, they make you agree to things that are just downright crazy sometimes. And the one standard that you will see stated in every one is

"We reserve the right to deactivate your account or suspend use of services for any reason."

Chances are, because you accepted this things, your not going to get anywhere. I feel for you, truely, but unless you can afford a lengthly legal battle, your stuck.

Not entirely true, you can argue or take legal actions if the company went against their policies and I think you meant

"we reserve the right to deactivate your account or suspend use of services if you disobey the terms and conditions" 

I have no doubt you will win without getting banned during your dispute, but i agree with this dude ethat it will be a lengthly legal battle. If you got the time go for it, if not just dispute it and move to a different game, GW2 perhaps lol?

  Thillian

Hard Core Member

Joined: 5/31/06
Posts: 3228

6/14/12 1:39:07 PM#55
Originally posted by Warley

Another kind act by Turbine:

 

I remember mentioning all this when DDO was failing, and LoTRO had a mediocre launch (at best).  LoTRO wasn't nearly as successful as it should have been.  Turbine, at one time, tried to claim it was the second most successful MMO, but then they changed that to 'in North America'.  Then, it was removed entirely.  One could argue that LoTRO may have never sold a million copies (something AoC and WAR both did easily).  And, LoTR is a bigger IP than Conan and WAR (especially back when it launched).

Plus they somehow buried themselves a bit more by giving those 100$ lifetime offers, which were logically bought by their most loyal players, i.e. probably most of their current players. Hence, they now have to rely on periodic overpriced expansions.

REALITY CHECK

  Liknvi

Novice Member

Joined: 3/15/12
Posts: 12

6/14/12 1:43:35 PM#56

Oh, if they continue to be stubborn on this BBB complaint and provide ridiculous excuses, I'm simply going to file a chargeback. I have no intention or desire to take this to court. I'm more than happy to do a back and forth with them on the BBB to see if they'll finally get the message that lying to customers isn't cool, but if they hide behind their WB lawyers, I'm done.

Not going back to LotRO at any rate. Not immediately filing a chargeback is simply in the name of science to see how hard Turbine is going to cling to a few preorders.

  User Deleted
6/14/12 1:50:56 PM#57

Gotta say that Turbine used to be a great company but charging enormous prices for this expansion and then removing the instance cluster from this expansion just totally dropped any respect i had left for them at this point.

WoW, using Blizzard like tactics and then banning what few fans you have isn't going to help your image Turbine.

 

Yeah.

 

  Liknvi

Novice Member

Joined: 3/15/12
Posts: 12

6/14/12 2:03:26 PM#58

http://forums.lotro.com/showthread.php?&postid=6232652#post6232652

Turbine has thrown some shiny apology toys. I refuse to accept this, however.

  xalvi

Novice Member

Joined: 12/17/10
Posts: 343

6/14/12 2:08:15 PM#59
Originally posted by Liknvi

http://forums.lotro.com/showthread.php?&postid=6232652#post6232652

Turbine has thrown some shiny apology toys. I refuse to accept this, however.

They had no choice lol, you think they wanted to do this? Anyways the damage is already done i doubt people are going to resubscribe, undispute the charges, restore respect back to turbine. They lost so many customers and money from this they had no choice but to accept what the community asked or they wouldve lost more subscribers.

  killion81

Advanced Member

Joined: 8/31/06
Posts: 888

6/14/12 2:09:40 PM#60
Originally posted by Liknvi

http://forums.lotro.com/showthread.php?&postid=6232652#post6232652

Turbine has thrown some shiny apology toys. I refuse to accept this, however.

Additionally, some players had questions about the instance cluster coming after the launch of RoR. While we are still not ready to talk about the details of the cluster we did want to confirm that we will be releasing a new instance cluster in an update after Rohan launches, and that the cluster will be free to all players who have purchased the Riders of Rohan expansion. 

 

Isn't that what you wanted?  The inclusion of the instance cluster?

 

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