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Lord of the Rings Online Forum » General Discussion » Turbine threatens to ban players for pursuing refunds of their new expansion

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156 posts found
  Liknvi

Novice Member

Joined: 3/15/12
Posts: 12

6/14/12 11:47:30 AM#21
Originally posted by AtmaDarkwolf

Must be a pretty sweet game if you guys are all too scared about 'losing' access to it when you get swindled.

It's a principle thing that bothers me about getting banned. I'm not returning to LotRO no matter how this turns out, but if Turbine bans my account because I wanted a refund? That's a whole can of worms as far as principles go.

In regards to notifying gaming news outlets, I have been doing just that. No responses so far, however.

I am also waiting for Turbine to send another response (since my request has been escalated to a 'supervisor').

  Thillian

Advanced Member

Joined: 5/31/06
Posts: 3228

6/14/12 11:55:37 AM#22

How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?

REALITY CHECK

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 5342

6/14/12 12:04:35 PM#23

It just goes to show that a company doesn't even need to be bought up by EA to turn completely evil! lol.

What a shambles!

This whole debacle around Riders of Rohan is getting better and better.

It's really sad, but Turbine really is killing this game! There are hardly any people left in my once active guild. People have just gotten totally fed up with Turbine and left the game.

Ever since the F2P Freemium conversion, this game has gone straight downhill from a wonderful enjoyable game to a cheap horrible cash grab grindfest!

  Four0Six

Hard Core Member

Joined: 12/18/11
Posts: 1135

6/14/12 12:10:34 PM#24
Originally posted by leojreimroc

In case you haven't heard, there's a bit of drama going on in the LOTRO world.  Turbine had promised on a FAQ to include an instance cluster with the expansion.  This statement was later removed and there is in fact no instances coming with the expansion.  This of course, angered quite a few who pre-ordered the expansion thinking they would get some instances included with their purchase.  They're flat out refusing refunds and threatening account bans if anyone pursues it.....

 

Here's the forum post with a screenshot of the email from Turbine:

 

http://forums.lotro.com/showthread.php?463712-No-instance-cluster-So-what&p=6230806#post6230806

 

Really crooked of Turbine to state something about an upcomming product then changing it after selling a bunch of them.

 

-Edit-

 

Link to the email below if you don't feel like going on the turbine forums:

http://imageshack.us/photo/my-images/715/turbineemail.png/

 I was following along until I hit.."players who pre-ordered". When oh when will teh masses learn. Maybe with GW2, maybe.

  tawess

Elite Member

Joined: 3/24/05
Posts: 2093

6/14/12 12:10:48 PM#25
Originally posted by JeroKane

It just goes to show that a company doesn't even need to be bought up by EA to turn completely evil! lol.

What a shambles!

This whole debacle around Riders of Rohan is getting better and better.

It's really sad, but Turbine really is killing this game! There are hardly any people left in my once active guild. People have just gotten totally fed up with Turbine and left the game.

Ever since the F2P Freemium conversion, this game has gone straight downhill from a wonderful enjoyable game to a cheap horrible cash grab grindfest!

Well had it not turned F2P it woudl have been a very dead and canceld game by now.

 

Tomas Soapbox

This have been a good conversation

  starwarsnut

Apprentice Member

Joined: 6/15/11
Posts: 215

6/14/12 12:12:52 PM#26

why you need to boycott the game like i did at siege of mirkwood. Show them with your wallet. There isnt a game anymore its just a store thats it nothing more. They did the same thing with the last xpac made you buy the raid (i could be wrong) but i do remember hearing that with isengard to. Rohan is a joke anyways lol mounted combat 5 years in? seriously the game needed this 2 years ago in the least. Oh well another franchise down the drain. You should seriously unsub though theres no game left anymore its just a store.

 

lol why do you think they offering a free horse if you get 5 people to join? financial trouble you say?

  JeroKane

Elite Member

Joined: 2/21/06
Posts: 5342

6/14/12 12:15:32 PM#27
Originally posted by tawess
Originally posted by JeroKane

It just goes to show that a company doesn't even need to be bought up by EA to turn completely evil! lol.

What a shambles!

This whole debacle around Riders of Rohan is getting better and better.

It's really sad, but Turbine really is killing this game! There are hardly any people left in my once active guild. People have just gotten totally fed up with Turbine and left the game.

Ever since the F2P Freemium conversion, this game has gone straight downhill from a wonderful enjoyable game to a cheap horrible cash grab grindfest!

Well had it not turned F2P it woudl have been a very dead and canceld game by now.

 

Ehh that is completely false! The game was still doing well with a healthy population!

Due to the success of the Freemium conversion with DDO, Turbine was blinded by $$$$ and decided the convert LOTRO too to increase revenue. Also the bought up by Warner Bros might have had some influence in this too.

Turbine wants all their current games (DDO and LOTRO) and future games (Harry Potter Online?)  to be based on their Freemium business model.

  Thorkune

Spotlight Poster

Joined: 9/28/06
Posts: 1842

Dyslexics of the world...UNTIE!

6/14/12 12:20:09 PM#28
Originally posted by AtmaDarkwolf

 

Honestly the game can't be that awesome that you can't find another home.(Trust me, if it was worth playing I'd be there instead of ddo, lotho isn't all that amazing tbh, ditch it and move to a better game, plenty are out and coming out right about now.)

 

 

 

Really? You are that much of a trend setter?

 

Lotro is the best PvE game currently on the market IMHO. 

  xalvi

Novice Member

Joined: 12/17/10
Posts: 343

6/14/12 12:59:13 PM#29

/sigh

Typical money-grabbing/greedy turbine is typical.

There has been multiple threads on the forums warning people what could happen if you ask for a refund and those "Moderators" chose to close it so people wont see how bad they are, or to rightfully get the hardworking money from the customers back.

As of right now idc anymore about lotro and turbine, why? Because they are failing (finanically and on terms of respect) really bad. They lost more than enough subscribers to keep this game going, people are quiting, people dislike the companies, pvmp subscribers unsubed, etc. To prove all this in matter of fact, just check their conent or "expansion"  from Moria(best expansion ever)- to RoI (joke) - to RoR (biggest joke).

Some people quote "Losing a subscriber = Gains a free player instead", as long as i lurk the lotro/mmorpg forums ill make sure people dont buy this game or even try it so they wont be charged of 90% of their salary on this greedy company.

To the people who PvE now know what the Pvmp community felt and still feels like. They confirmed a new map with couple of their expansions and people bought it just for that, but got screwed over.

I suggest putting complaints to: http://www.ftc.gov/

                                                  http://www.bbb.org/

 

 

p.s - I LOL irl whenever i see turbines pathetic slogan: Turbine, powered by our fans. False advertising is strong with this company.

  Liknvi

Novice Member

Joined: 3/15/12
Posts: 12

6/14/12 1:11:44 PM#30

UPDATE:

Turbine has responded to my BBB complaint:

  Deivos

Novice Member

Joined: 10/14/04
Posts: 1703

Iarð skal rifna, ok upphiminn.

6/14/12 1:18:21 PM#31

Yeah...After reading through that thread linked I gotta wonder the level of sanity of some of those players. Like how many really messed up understanding refund policy and the Amazon analogy.

 

They kept using situations off from the same, though marginally similar, to show they could get refunds on digital services, when that isn't the problem.

 

All in all it's angry people getting wound up and acting crazy and a company in a tiff over the ordeal and two upset parties interacting just doesn't get good results.

 

Not gonna say either party is entirely right in conduct, but seriously some one needs to think a bit more level-headed about this for a bit.

As the size of an explosion increases, the number of social situations it is incapable of solving approaches zero. - Vaarsuvius

  Connmacart

Novice Member

Joined: 2/24/12
Posts: 693

6/14/12 1:22:06 PM#32

Removing a serial key from an account should be possible for any company. They just don't want to, because people would ask for refunds more often.

  xalvi

Novice Member

Joined: 12/17/10
Posts: 343

6/14/12 1:24:40 PM#33
Originally posted by Liknvi

UPDATE:

Turbine has responded to my BBB complaint:

Make sure you put in your reply the thread stating that instances/raids etc.. was included from an offical of Turbine staff and making you purchasing it due to that advertisment, thus making it a false advertisment  "All point of purchase information was accurate and didnt include any details regarding free instances" is a lie, one of the officals confirmed it but later on (after you purchased the "expansion") changed it.

  Jackdog

Novice Member

Joined: 3/19/04
Posts: 6374

6/14/12 1:25:51 PM#34

do what you need to do. A few years back SOE threatened to ban me  for disputing a charge, and lo and behold six months later I recieved a email inviting me back for a free 90 days of  EQII. I can only guess that my old account was never banned, I never tried to log in to check it out since I never really missed the game. Life goes on and there are plenty of games out there

I miss DAoC

  Teala

Spotlight Poster

Joined: 6/16/04
Posts: 7436

"Really officer, they're herbs."

6/14/12 1:25:54 PM#35
Originally posted by Thillian

How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?

Oh yeah, I remember that.   They had the expansion, released it, then shut the game down.   People had bought and paid for it, just a month before it was shut down.  That incident totally slipped my mind.   Maybe that is why I refuse to play any game by Turbine ever again.    Same goes for SOE.    Or Funcom.     At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.

  Deivos

Novice Member

Joined: 10/14/04
Posts: 1703

Iarð skal rifna, ok upphiminn.

6/14/12 1:30:11 PM#36

Oi. The problem is in the details.

 

Can Turbine remove a key and items from an account? Yes.

Have they done so? Yes.

 

The reason that defines whether or not they will is 'why' though.

 

Same as with what that one dude was trying to explain with the Amazon or Blizzard analogy.

 

If you claim faulty product, to not have received any content, to not be satisfied with the content, code applied to the wrong account, etc. That is a plea that more regularly can be refunded because it operates on the assumption that you either have not gotten anything or are not going to ever use the content.

 

That is different fundamentally from this condition mainly by the bonuses. It's essentially used as a legal lock-in to the material because unless you pick the dissatisfied comment from above and plan to stop playing the game, then Turbine will be at a loss instead of that money being a wash. The reason being that in whole or in part, services are known to been rendered and you have ostensibly benefited to one degree or another, for your own account.

 

TL,DR: If you eat the bait, you're on the hook.

As the size of an explosion increases, the number of social situations it is incapable of solving approaches zero. - Vaarsuvius

  xalvi

Novice Member

Joined: 12/17/10
Posts: 343

6/14/12 1:30:22 PM#37
Originally posted by Teala
Originally posted by Thillian

How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?

Oh yeah, I remember that.   They had the expansion, released it, then shut the game down.   People had bought and paid for it, just a month before it was shut down.  That incident totally slipped my mind.   Maybe that is why I refuse to play any game by Turbine ever again.    Same goes for SOE.    Or Funcom.     At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.

Im inclined to agree with you, but arenanet  (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny. 

  Teala

Spotlight Poster

Joined: 6/16/04
Posts: 7436

"Really officer, they're herbs."

6/14/12 1:34:21 PM#38
Originally posted by xalvi
Originally posted by Teala
Originally posted by Thillian

How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?

Oh yeah, I remember that.   They had the expansion, released it, then shut the game down.   People had bought and paid for it, just a month before it was shut down.  That incident totally slipped my mind.   Maybe that is why I refuse to play any game by Turbine ever again.    Same goes for SOE.    Or Funcom.     At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.

Im inclined to agree with you, but arenanet  (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny. 

Umm...did I mention Arenanet?   Guild War2?   I'm not touching another empty shell of a game.   In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's.    I have a game like that all ready, it is called World of Warcraft.

  cronius77

Apprentice Member

Joined: 4/26/12
Posts: 1310

6/14/12 1:34:28 PM#39

I dont even know why people even respect this company for they have did absolutely nothing at all for the genre since AC1 . AC2 was a complete trainwreck at release and a ignorant Dev crew that couldnt even fix their own game. To the comment above saying lotr online is the best pve game out , that view may be your opinion but man im willing to bet from their orginal sub numbers most do not agree with you. I understand you may enjoy the game but wrong is wrong and right is right and this is about the companies ethics not your pve lust. There is WAY better freemium mmo's on the market and plenty of true fantasy such as EQ2 or Vanguard very soon try those and ditch that crappy company.

  xalvi

Novice Member

Joined: 12/17/10
Posts: 343

6/14/12 1:38:55 PM#40
Originally posted by Teala
Originally posted by xalvi
Originally posted by Teala
Originally posted by Thillian

How can anyone be surprised by Turbine's (powered by our fans™ ) behaviour after its fiasco around Asheron's Call 2 (selling paid boxed expansion and claming the game is in healthy state a month before they announced to shut down all servers with no compensation whatsoever)?

Oh yeah, I remember that.   They had the expansion, released it, then shut the game down.   People had bought and paid for it, just a month before it was shut down.  That incident totally slipped my mind.   Maybe that is why I refuse to play any game by Turbine ever again.    Same goes for SOE.    Or Funcom.     At the rate these game companies are getting on my ban list, I'll be playing "Go" and "Chess" board games primarily here in the future.

Im inclined to agree with you, but arenanet  (guild wars 2) company is very respectable. When i was playing the beta devs were actually in the game assisting people 1by1 and answering all questions asked by their customers. They were polite but yet fun and trolly which is funny. 

Umm...did I mention Arenanet?   Guild War2?   I'm not touching another empty shell of a game.   In my opinion GW2 is just another dead end game that'll lead to nothing but grinding out dungeons, raids, and BG's.    I have a game like that all ready, it is called World of Warcraft.

um....did i say you mentioned arenanet. You said at this rate game companies are getting on your ban list, i was saying arenanet is very respectable. I was thinking of not replying back because you said "In my opinion" gw2 is a grind. BUT the hypocrisy on your post amazes me lol. How can you say all those things of grinding/dead endgame about GW2 when world of warcraft has that written all over it? lolz

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