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Final Fantasy XIV: A Realm Reborn Forum » General Discussion » Suspended for botting/cheating

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136 posts found
  neobahamut20

Apprentice Member

Joined: 4/03/12
Posts: 306

We can only show them the path, but they have to be the ones to take it.

9/27/13 4:16:51 PM#21
Originally posted by Roguewiz

To play devil's advocate here a little bit:  all we have is his word.  What people view as "cheating" is a matter of perspective.  I don't think they'd be that heavy handed, but I'm an optimist.

A good example would be:

  1. Finding a bug the first time is coincidence.
  2. Trying to repeat a bug could be viewed as just confirming it before you report it.
  3. Doing it over and over again is cheating.
Even things like AI issues or pathing issues could be cheating.
 
I'm not saying I don't believe the OP, but the amount of information is limited to justly say "SE sucks" or something like that.

1. You own the product.

2. You do not have the specs and code of how it was intended to be used.

3. Exploiting bad code through normal game usage is the developers responsibility, not the customer's.

4. Ban for that? Court systems are there for you. Most countries have something against locking someone out of a purchased product. Remember when GW2 gave all those accounts back after 2 weeks because they made a mistake in Karma value? A simple letter of intent did the trick.

Boycotting EA. Why? They suck, even moreso since 2008.

  Sovrath

Elite Member

Joined: 1/06/05
Posts: 16615

9/27/13 4:19:31 PM#22
Originally posted by Mattatron
Thank you for the link. That page was in no way accessible through the support center process I went through in which I emailed them.

That's probably because, from what I've seen, most game companies seem to have no clue on how to set up their websites. It's almost as if they go out of their way to make finding their support difficult.

Good luck.

  sketocafe

Hard Core Member

Joined: 7/19/11
Posts: 466

9/27/13 4:22:19 PM#23

My favorite part about these threads is when OP breaks down at the end and admits using a bot "but it was just once."

  neobahamut20

Apprentice Member

Joined: 4/03/12
Posts: 306

We can only show them the path, but they have to be the ones to take it.

9/27/13 4:22:28 PM#24
Originally posted by Sovrath
Originally posted by Mattatron
Thank you for the link. That page was in no way accessible through the support center process I went through in which I emailed them.

That's probably because, from what I've seen, most game companies seem to have no clue on how to set up their websites. It's almost as if they go out of their way to make finding their support difficult.

Good luck.

Hi, I work for a company which does IT stuff.

We purposefully made it difficult for client-users to get support.

The big bosses though, have my bosses personal phone numbers, however, big bosses (and we know it) are rarely ever present when problems arise so it forces client-users to make sure the problem isn't on their side. They dont really have anything better to do while they wait.

 

Game companies are not about the games anymore, they are about the business of making money. They do the same.

Boycotting EA. Why? They suck, even moreso since 2008.

  Roguewiz

Advanced Member

Joined: 9/01/02
Posts: 454

When a Kender says "oops!"; its already too late.

9/27/13 4:28:05 PM#25
Originally posted by Mattatron
Originally posted by Sovrath

@op: You don't know why you were flagged. call customer service and hash it out with them.


 

Great idea. You know the number? They don't give it out.

 

I emailed them through their support center.

 

This shouldn't have happened anyway. I shouldn't have to deal with this. Who cares about your little creative writing story essays about "one side of the story" and "devil's advocate" bs. It's rubbish.

 

https://support.na.square-enix.com/contact.php?id=20&la=1&p=2&c=3&sc=18

 

Click on that nice little button called phone support.

Originally posted by neobahamut20
Originally posted by Roguewiz

To play devil's advocate here a little bit:  all we have is his word.  What people view as "cheating" is a matter of perspective.  I don't think they'd be that heavy handed, but I'm an optimist.

A good example would be:

  1. Finding a bug the first time is coincidence.
  2. Trying to repeat a bug could be viewed as just confirming it before you report it.
  3. Doing it over and over again is cheating.

Even things like AI issues or pathing issues could be cheating.

 

I'm not saying I don't believe the OP, but the amount of information is limited to justly say "SE sucks" or something like that.

1. You own the product.

2. You do not have the specs and code of how it was intended to be used.

3. Exploiting bad code through normal game usage is the developers responsibility, not the customer's.

4. Ban for that? Court systems are there for you. Most countries have something against locking someone out of a purchased product. Remember when GW2 gave all those accounts back after 2 weeks because they made a mistake in Karma value? A simple letter of intent did the trick.

 

1. No, you don't own the product.  The only thing you own is the CD and case you purchased.  Your right to play the game is nothing more than a license that can be revoked by SE if you violate the EULA or TOS

2.  Doesn't matter.  Just because you didn't know doesn't change the fact that the act was wrong.

3.  Actually, knowingly exploiting a code or error in the game, is a bannable offense per TOS.  It's like that in any game.  No gamemaster is going to believe a person when they say "I didn't know it was a bug" when they do it 1000 times in a row. (exaggeration, but you get the idea)

4.  Again, yes.  The TOS and EULA is there for a reason.  It protects the game and it's players from issues like this.  Sure, you can threaten to sue.  Most games will give access back to avoid taking something stupid like that to court.  No matter how stupid, it was against the game's 'rules'

I be Raq, destroyer of game balance!
Raquelis in various games
Played: Everything
Playing: League of Legends, Dark Souls 2, Elder Scrolls Online
Wants: The World
Anticipating: Everquest Next (And Landmark)
Trying to beat Dark Souls without using magic is like having a naked hot blond give you a root canal every day; painful and enjoyable at the same time.

  Ramonski7

Spotlight Poster

Joined: 5/21/03
Posts: 2599

"A wise man has something to say, but a fool just has to say something."

9/27/13 4:39:10 PM#26
Originally posted by Mattatron
Originally posted by Sovrath

@op: You don't know why you were flagged. call customer service and hash it out with them.


 

Great idea. You know the number? They don't give it out.

 

I emailed them through their support center.

 

This shouldn't have happened anyway. I shouldn't have to deal with this. Who cares about your little creative writing story essays about "one side of the story" and "devil's advocate" bs. It's rubbish.

 

I guess it comes to no surprise that the snarkiness of your rebuttals are met with kind. You start by blaming others for your situation and then expect the same people to accept your conclusion while ignoring their own with the limited information you provided. Then you respond to someone who is seems to be trying to legitimately help you by asking for something you could have figured out with a simple google search:

  • Square Enix Support
  • Ph: 858-790-7529
  • Available Mon-Fri 9am-6pm PST


"Small minds talk about people, average minds talk about events, great minds talk about ideas."

  keithian

Elite Member

Joined: 5/20/06
Posts: 2828

9/27/13 5:28:51 PM#27
Originally posted by Ramonski7
Originally posted by Mattatron
Originally posted by Sovrath

@op: You don't know why you were flagged. call customer service and hash it out with them.


 

Great idea. You know the number? They don't give it out.

 

I emailed them through their support center.

 

This shouldn't have happened anyway. I shouldn't have to deal with this. Who cares about your little creative writing story essays about "one side of the story" and "devil's advocate" bs. It's rubbish.

 

I guess it comes to no surprise that the snarkiness of your rebuttals are met with kind. You start by blaming others for your situation and then expect the same people to accept your conclusion while ignoring their own with the limited information you provided. Then you respond to someone who is seems to be trying to legitimately help you by asking for something you could have figured out with a simple google search:

  • Square Enix Support
  • Ph: 858-790-7529
  • Available Mon-Fri 9am-6pm PST

Maybe thats the issue. He prefers Bing! lol.

There Is Always Hope!

  Mattatron

Apprentice Member

Joined: 8/12/13
Posts: 237

 
OP  9/27/13 5:42:13 PM#28

So, I called. They said it's an investigation, no info what they're looking for, no eta.

 

This will probably last through the weekend if not longer. I'm not sure which is the bigger downer, all of this or the trolls in this forum.

  Voqar

Hard Core Member

Joined: 1/28/04
Posts: 419

9/27/13 5:51:44 PM#29

It's hard to know whether the OP has actually cheated or not since some people don't actually know what cheating IS, and when you agree to TOS you are handing the defining of cheating over to SE (or whatever other company).

 

One thing that is for sure though is that SE is pretty active about dealing with things and tends to be heavy handed when they DO deal with things.

 

 

I'm done with FFXIV - mostly because it's simply not that good of a game - but one tiny silver of my decision was based on the fact that SE is both incompetent and a generally bad company that I'd rather not give any more money to.

  nickster29

Novice Member

Joined: 12/14/08
Posts: 474

9/27/13 5:57:55 PM#30

Here is a question to the OP:  Have you been running Amdapor Keep?  If so, have you been abusing the tree glitch on the first boss? (This is the glitch where the healer goes up the tree where they cannot get hit by golems, but will have aggro on them)

 

Just curious, because I have been warning people in my FC not to abuse that glitch.

  raww

Novice Member

Joined: 10/18/06
Posts: 26

9/27/13 6:02:43 PM#31
Originally posted by Ramonski7
I guess it comes to no surprise that the snarkiness of your rebuttals are met with kind. You start by blaming others for your situation and then expect the same people to accept your conclusion while ignoring their own with the limited information you provided. Then you respond to someone who is seems to be trying to legitimately help you by asking for something you could have figured out with a simple google search:
  • Square Enix Support
  • Ph: 858-790-7529
  • Available Mon-Fri 9am-6pm PST

OP is quite obviously irritated at losing his account unfairly.  Understandable, no?  Further instigating him with chiding anecdotes and internet psych evaluations instead of a little understanding is likely to cause further frustration.  No need to throw in the extra two cents, just the phone number would have done well.

Moo

  Purutzil

Elite Member

Joined: 10/02/11
Posts: 2656

The Critical Hit Pretzel!

9/27/13 6:06:09 PM#32

Remember when someone did threads before and they were truthful and in fact did nothing that would of got them banned?

 

Me neither, so my belief of the OP actually being banned for 'no reason' is slim to none. Sorry, people aren't born yesterday.

  raww

Novice Member

Joined: 10/18/06
Posts: 26

9/27/13 6:11:27 PM#33
Originally posted by Purutzil

Remember when someone did threads before and they were truthful and in fact did nothing that would of got them banned?

 Me neither, so my belief of the OP actually being banned for 'no reason' is slim to none. Sorry, people aren't born yesterday.

I'm sure it happens.

Moo

  Ridelynn

Elite Member

Joined: 12/19/10
Posts: 3168

9/27/13 6:13:38 PM#34

I have heard a lot of people are being "investigated" - people who spam for gil RMT, people who buy gil, people who bought gil, people who were trading gil illicitly via marketplace, etc.

I don't have any definitive source for this, just the word going around in the FC right now. A lot of people have pulled all their retainers off the marketplace so they don't unknowingly sell to someone who bought a bunch of gil and potentially get banned themselves.

A lot of the bans will be overturned once they complete the investigation - but it's an effort to clear out all the RMT. They probably went a bit overzealous on the ban hammer.

  User Deleted
9/27/13 8:22:17 PM#35
I think what happens a lot of times is that gold sellers get your account info and log onto your account and use it to spam chat for selling gold. They might not even change your password and keep doing it until you find out and change it or you get banned.
  GeezerGamer

Elite Member

Joined: 4/03/12
Posts: 4121

Remember the blisters you'd get in the palm of your hand from the corner of that joystick?

9/27/13 8:32:12 PM#36

I remember back in '06, there was a huge uproar in the Linux gaming community. (Back then, that probably could have been little more than a dozen people) Anyway, A particular poster was banned from WoW for cheating. And in his wall of text and his huge ranting and bitching all up and down the Internet to "prove" his innocence. He proceeded to discuss the use of Wine and setting it up to run WoW on an emulated OS. And Blizzard banned him unfairly and he created this huge stink in the Linux community warning players not to play WoW under Linux and so there was this big to do over it. But one thing caught my eye. This particular poster blamed the mistake on a programmable gaming keyboard he was setting up. To which I instantly thought....What gaming keyboard manufacturer coded their software for Linux back in 06. I can tell you since I was avidly running Linux and WoW under Wine myself, that none did.

Basically. That particular poster was full of crap and was willing to try to destroy something that others were enjoying to what end? To get a bunch of people he'll never meet to believe he was innocent when he really wasn't?

Innocent or guilty, we don't have the whole story. But I'm willing to bet, the more that we did have, the more we be able to see the issue as it is. (Not ruling out the possibilty for an honest mistake or even innocence) It could have been a large influx of Gil that tripped a flag or something.

Recently started playing SWTOR. I am posting updates to my experience in this thread:
SWTOR Experience

  Ramonski7

Spotlight Poster

Joined: 5/21/03
Posts: 2599

"A wise man has something to say, but a fool just has to say something."

9/27/13 8:47:21 PM#37
Originally posted by raww
Originally posted by Ramonski7
I guess it comes to no surprise that the snarkiness of your rebuttals are met with kind. You start by blaming others for your situation and then expect the same people to accept your conclusion while ignoring their own with the limited information you provided. Then you respond to someone who is seems to be trying to legitimately help you by asking for something you could have figured out with a simple google search:
  • Square Enix Support
  • Ph: 858-790-7529
  • Available Mon-Fri 9am-6pm PST

OP is quite obviously irritated at losing his account unfairly.  Understandable, no?  Further instigating him with chiding anecdotes and internet psych evaluations instead of a little understanding is likely to cause further frustration.  No need to throw in the extra two cents, just the phone number would have done well.

The reaction time between thinking and speaking is debatable, but can be overcome with practice. Introducing a keyboard to the equation usually slows down this reaction time considerably thus giving individuals even more time to think, but rarely is it practiced. I was simply pointing out the OP's abrasive way of asking for assistance and how others tend to act like mirrors instead of windows to reflect back what he's projecting. Sometimes people are not aware why their message isn't getting through until someone brings it to their attention.

 

You may be fine giving a pass for someone's questionable behavior based on their situation, that's your prerogative, I'm not fond of that way of dealing with it. All the energy he directed at snapping at others could have been used to actually find what he was looking for. Nevertheless I even took the time to do it for him. Did you really think it would come without a cost?


"Small minds talk about people, average minds talk about events, great minds talk about ideas."

  SpottyGekko

Elite Member

Joined: 9/26/04
Posts: 2438

9/28/13 1:29:31 AM#38

I'm very happy to see that SE are vigorously fighting back against the goldspammers.

 

If the OP is innocent, I hope the investigation process clears them and they get their account back. However, there will be some people that will be unjustly banned, because the evidence is not conclusive and SE may not give "the benefit of the doubt" in their final decision. That's just too bad.

 

If it happened to me, I'd be mad as hell too, but not with SE, with the goldspammers ! THEY are the ones causing these witch-hunts and investigations. Because of their relentless attacks, they are putting so much pressure on the game developers that inevitably mistakes will be made.

 

I doubt that game developers are employing highly trained teams of forensic IT systems auditors. Most of the investigators are probably doing their best, but unraveling and interpreting the electronic record of someone's game actions for a week or two will be a very lengthy process (if done thoroughly). At that rate, SE would still probably be investigating the reports from the first week after launch...

  TwoThreeFour

Advanced Member

Joined: 3/26/12
Posts: 2133

9/28/13 1:40:40 AM#39
Originally posted by Mattatron

Apparently my account has been suspended for botting, use third party software, and other cheating. No one else has used my account and I did not cheat in any way.

 

So, apparently, there is to be an investigation. If they really investigate, they'll find I didn't cheat.

 

So, I suspect, because I was doing well, malicious people reported me as a cheater. Is this all it takes to get someone's account suspended? That's griefing.

 

Anyway, if I don't get my account back complete with all my money and items from before this suspension began, I'm done with this game. There's no reason to work for something if it can just be taken away like this.

Given that you state that you have been suspended for "botting, use third part software, and other cheating" and assuming you are telling the truth, I suppose you received a mail from SquareEnix that you got banned for those reasons or are you simply assuming?

 

Furthermore, about the "no one else has used my account", you could have been hacked; unless you use physical security token you can't really be sure that they didn't hack your email/forum account or put a keylogger.

 

I do hope that they help you out though.

  Xandramas

Novice Member

Joined: 10/09/07
Posts: 73

9/28/13 2:57:49 AM#40
Originally posted by eccoton
Originally posted by Mattatron

Apparently my account has been suspended for botting, use third party software, and other cheating. No one else has used my account and I did not cheat in any way.

 

So, apparently, there is to be an investigation. If they really investigate, they'll find I didn't cheat.

 

So, I suspect, because I was doing well, malicious people reported me as a cheater. Is this all it takes to get someone's account suspended? That's griefing.

 

Anyway, if I don't get my account back complete with all my money and items from before this suspension began, I'm done with this game. There's no reason to work for something if it can just be taken away like this.

 I was suspended too for gold selling like you I did not do it. Be prepared for the backlash from the mmorpg community. They will say you were guilty and not many here will support you. That has been the pattern with anyone who posts about a suspension despite the fact SE is suspending a lot of account from customers who are not guilty. After two weeks of trying to get to customer service I stopped. I was able however to get a refund on the game after a few phone calls and getting my credit card company involved. I have been a SE customer and account holder since 2008 it is a shame but I will never be a SE customer again. Sorry this happened to you I totally believe you I hope it turns out better for you then a lot of other players. Not only am I done with FFXIV I am done with SE.

I too am in the same boat. I also thought of taking them to court but in the eula they covered their asses by saying they can terminate the account for whatever reason they want. Even if they are in the wrong for doing so. So taking them to court for being terminated is a no-go. I am pretty close to being in the same boat as this replier as well. I've been an avid fan of se products since FF1 and had purchased almost every game since, except for the mobile game shit they've been releasing recently. I am at a week and a half without so much as even an email reply stating my investigation has been started dispite contacting customer service twice. I am going to contact them again and ask them why the people getting locked out with 3 day suspensions for having too much money are getting serviced first. I was nice the first 2 times with customer support this next time I am going to be a raging asshole and see if that gets me anywhere.

 

I've been suspended for almost as long as the game has been out and I can pretty much give up on being the first at ANYTHING in the game anymore. Or having any kind of decent hold on the market either because from what ive read it can take up to a month and a half for the entire process to finish. Which is utter bullshit for something that we had nothing to do with. PS. I hate gold buyers and sellers and am not one.

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