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Rift (Rift)
Trion Worlds | Official Site
MMORPG | Genre:Fantasy | Status:Final  (rel 03/01/11)  | Pub:Trion Worlds
PVP:Yes | Distribution:Download | Retail Price:Free | Pay Type:Free | Monthly Fee:Free
System Req: PC | Out of date info? Let us know!

Rift Forum » General Discussion » Old accounts can't be used / restored ?

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25 posts found
  genoshan

Apprentice Member

Joined: 1/14/09
Posts: 50

 
OP  7/06/13 3:49:58 AM#1

I played rift at release, and decided to re-download and pick up where I left off. Although it appears I cannot use my old account from back when ...

 

Seems stupid to me, I paid for the game and a sub and kind of expect to be able tp play again with my old characters.

 

The response from customer service was border line rude, just a straight, we cannot help you.

 

Anyone else had this issue ?

  muffins89

Apprentice Member

Joined: 10/15/12
Posts: 1255

7/06/13 3:51:55 AM#2
I re-activated mine just fine. 

I think the prostitute mod corrupted your game files man. -elhefen

  Abimor

Hard Core Member

Joined: 5/09/05
Posts: 288

7/06/13 3:55:08 AM#3
what did they say?
  Lord.Bachus

Elite Member

Joined: 5/14/07
Posts: 8860

I believe in life before death... So dont forget to enjoy it while you still can.

7/06/13 3:57:26 AM#4

MY characters where all there when i revived the game after ftp..

 

Maybe your account got somehow banned?

Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)

  genoshan

Apprentice Member

Joined: 1/14/09
Posts: 50

 
OP  7/06/13 3:58:51 AM#5
 Response
Hello!

Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

The following knowledge base articles may help with your issue: 
- Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
- Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133" href="https://support.trionworlds.com/app/answers/detail/a_id/1133" target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

Sincerely,
Trion Worlds Customer Support
 

[---001:000680:03548---]

 

Direct copy / paste of response.

  muffins89

Apprentice Member

Joined: 10/15/12
Posts: 1255

7/06/13 4:00:13 AM#6
they have 24/7 irc chat if im not mistaken.  i'd try that route over email.

I think the prostitute mod corrupted your game files man. -elhefen

  Abimor

Hard Core Member

Joined: 5/09/05
Posts: 288

7/06/13 4:02:30 AM#7
Ya i did not have any problems updating my account either i would try the live chat.
  niceguy3978

Elite Member

Joined: 6/14/06
Posts: 2014

7/06/13 4:02:56 AM#8
My old account worked just fine.
  Ethegro26

Novice Member

Joined: 11/19/11
Posts: 1

7/08/13 3:52:35 AM#9
I had no problem reactivating my account.
  Dranny

Hard Core Member

Joined: 10/04/06
Posts: 281

7/08/13 5:14:19 AM#10

Originally posted by genoshan

I played rift at release, and decided to re-download and pick up where I left off. Although it appears I cannot use my old account from back when ...

 

Seems stupid to me, I paid for the game and a sub and kind of expect to be able tp play again with my old characters.

 

The response from customer service was border line rude, just a straight, we cannot help you.

 

Anyone else had this issue ?

Originally posted by genoshan

 Response
Hello!

Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

The following knowledge base articles may help with your issue: 
- Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
- Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133" href="https://support.trionworlds.com/app/answers/detail/a_id/1133" target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

Sincerely,
Trion Worlds Customer Support
 

[---001:000680:03548---]

 

Direct copy / paste of response.


Not heard of anyone having issues with old account.

I wouldn't say they were rude they just answered your question.

And what did you send to them seems a bit strange they cannot help you had a couple of friends only played the first week at launch  and were able to login right away once F2P hit.

  genoshan

Apprentice Member

Joined: 1/14/09
Posts: 50

 
OP  7/08/13 5:18:01 AM#11

So i tried again and got the same reply. The live chat is not in my time zone, but will try them.

 

I can see my account in my account management page, just no characters showing up at log in.

  Dranny

Hard Core Member

Joined: 10/04/06
Posts: 281

7/08/13 5:24:02 AM#12
Originally posted by genoshan

So i tried again and got the same reply. The live chat is not in my time zone, but will try them.

 

I can see my account in my account management page, just no characters showing up at log in.

So you can login but there is no characters.?

Did you delete them when you stopped playing or is there a chance you deleted them when you stopped playing.?

If you deleted them when you stopped playing there is a chance they may not be able to restore your characters hence the reason they cannot help you.

Hope you can get back to playing the game soon even if it means starting again. are you EU or US.?

  Searias

Advanced Member

Joined: 7/23/08
Posts: 678

7/08/13 5:25:28 AM#13
Was your account hacked and the hacker delete your characters? I just loaded the game and ran it and my game works and able to use all my characters, I pre-ordered the game and only played it for like 10 days after release, so there must be something else going on with your account.

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  genoshan

Apprentice Member

Joined: 1/14/09
Posts: 50

 
OP  7/08/13 5:45:55 AM#14

No, i did not delete characters. I can even find old posts I made on the forums. My forum account below.

Total Posts
Posts Per Day
0.01
General Information
Join Date
01-26-2011
<dl stats"="">
Referrals
0
 
 
  Searias

Advanced Member

Joined: 7/23/08
Posts: 678

7/08/13 5:55:32 AM#15
Originally posted by genoshan

No, i did not delete characters. I can even find old posts I made on the forums. My forum account below.

Total Posts
Posts Per Day
0.01
General Information
Join Date
01-26-2011
<dl stats"="">
Referrals
0
 
 

If you read what i said, it says that the hacker might have deleted your characters :P.

Corsair Obsidian 900D Case
Corsair Hydro H110 Extreme Liquid Cooler
Intel Core i7 3770K @ 4.80GHz
Asus Maximus V Formula
G.SKILL TridentX Series 16GB DDR3 @ 2400MHz
Samsung 840 pro Series 256GB SSD
Western Digital RED NAS 3TB Storage Drive
Hitachi 2TB Data Storage Drive
2xASUS GTX TITAN SLi
Silverstone Strider Gold Evolution ST1200-G Modular Power Supply

  Dranny

Hard Core Member

Joined: 10/04/06
Posts: 281

7/08/13 5:56:15 AM#16
I'm on EU Zaviel send me a pm and I will try and hook you up with a mount,bags and a little plat to get you on your way again.
  hfztt

Elite Member

Joined: 5/31/05
Posts: 691

7/08/13 5:59:37 AM#17
Originally posted by genoshan
 Response
Hello!

Thank you for contacting us regarding RIFT. Unfortunately, we're unable to assist with your request. I apologize for the inconvenience, as we try to make every effort to correct any issue our players may have. 

The following knowledge base articles may help with your issue: 
- Faction, Race, Cosmetic, and Name changes: https://support.trionworlds.com/app/answers/detail/a_id/1581
- Planar Attunement Resets: <a data-cke-saved-href="https://support.trionworlds.com/app/answers/detail/a_id/1133" href="https://support.trionworlds.com/app/answers/detail/a_id/1133" target="_blank" t_prs"="">https://support.trionworlds.com/app/answers/detail/a_id/1133

If the issue you're experiencing is the result of a bug, please update this incident with the details of what you're experiencing. Thanks for your continued support of Trion Worlds and for playing RIFT. Your reference number for this question is 130626-002725.

Sincerely,
Trion Worlds Customer Support
 

[---001:000680:03548---]

 

Direct copy / paste of response.

Response is not worth much without the original question. Direct copy paste of your original request mail would be helpfull.

  User Deleted
7/08/13 6:05:59 AM#18
I only played one month at launch and all my characters were there.
  shadowklaw

Apprentice Member

Joined: 4/28/06
Posts: 6

7/08/13 6:06:59 AM#19
Are you sure you're checking the correct datacenter? (NA vs EU)

"Nothing is easier than to denounce the evildoer, nothing is more difficult than to understand him." - Fyodor Dostoevsky

  Traugar

Novice Member

Joined: 7/29/10
Posts: 168

7/08/13 6:07:56 AM#20
I was able to log in just fine.  
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