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Funcom | Play Now
MMORPG | Genre:Real Life | Status:Final  (rel 07/03/12)  | Pub:Funcom
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The Secret World Forum » General Discussion » anybody else not a subscriber get an odd email from funcom

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28 posts found
  erictlewis

Hard Core Member

Joined: 11/08/08
Posts: 3058

The definition of insanity is doing the same thing over and over while expecting different results.

 
OP  2/12/13 12:56:19 PM#1

OK let me preface this by saying I not played since October of last year.  I canceled my sub deleted my credit card info. 

So today I get this email Your membership for The Secret World has ended.   Im like yes that was months and months ago. 

So it reads like this

"

Dear blablabla,

Thank you very much for being a part of The Secret World. We hope that you are enjoying your adventures so far.

We are sorry to see that you have not played the game much, and would therefore like to give you an offer for two additional weeks of Membership FULLY FREE OF CHARGE! This offer is available only until February 26, so please act now to avoid missing out!

The benefits you receive as a member are:

  • The Time Accelerator
  • 10% discount to all regularly priced items in the Item Store
  • Member gift of the month
  • 48 hours Early Access opportunity to new content (DLCs)
  • Accrue Veteran Points for powerful rewards
  • FREE bonus points

Please continue to support The Secret World and receive these benefits by signing up for membership here, inclusive of your two free weeks. If you only want two free weeks please click here. Please note that the FREE bonus points are not included with the free weeks.

If you would rather take a leap of timeless dedication and sign up for the lifetime membership available through the Grand Master Pack, please click here.

In addition you can complete 30 quests and receive $10 worth of Bonus Points to use in the in-game store, or go even further and complete the Polaris Dungeon for an amazing experience and a very special reward!

We look forward to seeing you in-game again soon!

Best regards,
Funcom"

I am like what in the world.  I not played since 9/25/2012.  They act like I just canceled my sub today.   What are the doing still trying to sell lifetime memberships after it went buy to play

  2853rob

Novice Member

Joined: 9/04/09
Posts: 16

2/12/13 1:05:04 PM#2
Just got that as well not subscribed since august 12
  grimal

Spotlight Poster

Joined: 9/11/05
Posts: 1841

2/12/13 1:05:56 PM#3
Yes just got one too.

Release a game with a very large established fanbase from 10+ years of bnet history when the market was still emerging and the casual base had not yet been established, thus ripe for harvesting a momentious self perpetuating playerbase people never leave because they have X hours invested in their characters, and their friends and everyone else plays anyway. Not discounting Blizzard quality... but WoW's success is as much about perfect timing as it is quality, if not more so. - Derros

  Rayshe

Apprentice Member

Joined: 11/30/11
Posts: 1295

2/12/13 1:06:44 PM#4
Guess its going out to anyone who played the game.

Because i can.
I'm Hopeful For Every Game, Until the Fan Boys Attack My Games. Then the Knives Come Out.
Logic every gamers worst enemy.

  TacBravo

Novice Member

Joined: 12/24/12
Posts: 5

2/12/13 2:31:03 PM#5

I got one too, just now.  Weird thing is FunCom auto-cancelled my $14.95 per month paid subscription when they switched TSW to the free-to-play model in December.  I thought why on Earth would they get rid of all their paying subscriber incomes and make this switch, but ok?  Now they are sending gamers an e-mail saying "Your membership for The Secret World has ended?"  If this was supposed to be a sales letter, then I think it has failed?

Actually it looks more like the game is about to collapse from underfunding and the company is resorting to desperate and strange measures to seize a quick horde of new cash, but instead will maybe rile the membership that is left under free-to-play?  

If so, that's too bad because I liked this game and planned to play it again in the future sometime,  But right now I am feeling betrayed, dumped, and  ripped-off because I can say bye bye to the $30 I paid to buy the game in November, plus the monthly subscription fees I paid after that point.  So they take my $60 and say bye bye, you're toast and a chump now?  LOL, right, I don't feel hyped to fork over a fresh wad of cash now after receiving this lovely letter?

  evolver1972

Novice Member

Joined: 3/18/11
Posts: 1126

What is "real"? How do you define "real"?

2/12/13 2:48:52 PM#6

Yep, got one here too.  Weird to me since I've never been a subscriber.  I guess they called me one when I bought the B2P deal?  As long as I can still play, I'm good with that.

 

 

And I just played it last weekend......Maybe I don't play often enough (GW2 still takes up most of my gaming time) for them?  How lame.

You want me to pay to play a game I already paid for???

Be afraid.....The dragons are HERE!

  Scalpless

Hard Core Member

Joined: 3/22/07
Posts: 1272

2/13/13 4:38:15 AM#7
Whenever you buy TSW, you get one month of membership with the box. The thing I don't understand is why FC sent me this e-mail now, even though my membership should've ended almost month ago.
  Dartmed

Novice Member

Joined: 6/11/12
Posts: 36

Do or get Done

2/13/13 4:42:02 AM#8
I got one also , couldn't figure out wy though ....?

http://mmocultgr.blogspot.com

  User Deleted
2/13/13 4:46:55 AM#9
Much like the WoW and Rift emails, I am guessing they just send it to anyone who has ever played the game and is not currently subscribed to the premium membership.
  FromHell

Novice Member

Joined: 11/10/12
Posts: 1338

2/13/13 4:52:21 AM#10

Wow some folks are easily confused these days. So what, you had a membership by using up your free premium month included with the game, this is a "coming back/upgrade your account" email invitation - what´s the question?

Go premium or stick with the basic B2P  *shrug*

Secrets of Dragon´s Spine Trailer.. ! :D
http://www.youtube.com/watch?v=fwT9cFVQCMw

Best MMOs ever played: Ultima, EvE, SW Galaxies, Age of Conan, The Secret World
http://www.youtube.com/watch?v=T2X_SbZCHpc&t=21s
.


.
The Return of ELITE !

  User Deleted
2/13/13 4:53:12 AM#11
I never played the game and i got one too,
  TribeofOne

Advanced Member

Joined: 7/10/05
Posts: 973

2/13/13 4:55:37 AM#12
"If you would rather take a leap of timeless dedication and sign up for the lifetime membership.." i lol'd
  Zeddakis

Advanced Member

Joined: 9/11/11
Posts: 77

2/13/13 5:18:04 AM#13
They present their 4th quarter financial data this month. I would guess they want to increase the current sub numbers, so they can mention it in the call. I would aso guess anyone who takes them up on this offere will be counted as a sub when they do. 

  DaSpack

Apprentice Member

Joined: 11/11/09
Posts: 587

2/13/13 5:48:51 AM#14

My  god you guys are slow.. Anyone that bought TSW B2P or the regular TSW before 12th of December... are now able to play TSW forever for free (New DLC's not included though).. On FUNCOMs account system they have registered you for this reason.. to make sure that you can play for free. You are registered as no members.. but still registered so you can get your shot of free MMO play... because you at one point bought the TSW.

 

Now.. here comes the hard bit.. Everyone being No member or Member will get an invitation or remindal to renew their membership eveery month. As in the default position for anyone besides the lifetimers is no membership and no subscription fee. You have to turn it on yourself every month to get that. Very noble of FUNCOM I would say as they are not going for that quick cash of people forgetting to turn off subsription... It's after all a B2P game so I agree with FUNCOMs practise here.

 

Having said that I would suggest you guys to turn on Subscription though as DLC#6 is coming out this month.. you might aswell get the sub so that DLC#6 comes to you for free AND you get veteran perks/point and items at the same time for free. If you do, you can comfortably know that status will automatically go to No membership next month and remind you again then if you want to turn it on. No moneygrabbing forgot to turn of subscription practise here. Good stuff really I think.

 

Am in AoC at moment now, but keep my TSW sub running for this reason. will go back when DLC#6 is in.

The Ultimate Breakdown

  mundus01

Novice Member

Joined: 1/21/07
Posts: 100

2/13/13 5:56:31 AM#15
Yes got one as well was just reading that, I cancelled my account after first free month was up. Was wondering if it was a scan was about ready to contact funcom to see if it may be a scam.  Glad to see more here have gotten same e-mail. 
  Rosha

Apprentice Member

Joined: 1/02/07
Posts: 26

2/13/13 5:58:37 AM#16
Originally posted by DaSpack

Having said that I would suggest you guys to turn on Subscription though as DLC#6 is coming out this month.. you might aswell get the sub so DLC#6 comes to you for free AND you get veteran perks/point and items for free.

Am in AoC at moment now, but keep my TSW sub running for this reason. will go back when DLC#6 is in.

Not everyone wants to pay for something they don't enjoy, we're not all made of money, or a sucker.

 

The email isn't very clear, once you speak with customer service they clear up what they meant to imply, but still Funcom should get someone better trained in communications.  

The email as it stands is confusing, implies you were paying for time, when they apparently gave us some free time, and it expired without being used so they wanted to invite us back to try with some free paid time.  Then there were those of us not elligible for the free time, but got lumped in because at some point we too, paid for the subscription so they sent us a welcome back but forgot to really explain it, in the email.

  FromHell

Novice Member

Joined: 11/10/12
Posts: 1338

2/13/13 6:05:59 AM#17
Originally posted by DaSpack

Now.. here comes the hard bit.. Everyone being No member or Member will get an invitation og remindal to renew their membership eveery month. As in the default positin for anyone besides the lifetimers is no membership and no subscription fee. You have to turn it on yourself every month to get that. Very noble of FUNCOM I would say as they are not going for that quick cash of people forgetting to turn off subsription... It's after all a B2P game so I agree with FUNCOMs practise here.

 

In fact, as someone who would be interested in FC financial success, I´d be mad about their honesty and good business practice.

I mean - woah- they CANCEL the subs because it´s gone B2P and send an invitation afterwards to get premium membership.

Can you imagine such a noble move from, for example, EA ?

Besides people don´t even find the item store in the TSW menu, any other title is plastering big fat item store buttons everywhere, telling you to get a sub in almost every window of the GUI (look at SWTOR or GW2 distasteful cash shop focus)

So either FC is just bananas and doesn´t care about revenue, or they are the most modest and humble developer out there.

Anyway I like them, they have the best MMOs with the least intrusive monetization.

Secrets of Dragon´s Spine Trailer.. ! :D
http://www.youtube.com/watch?v=fwT9cFVQCMw

Best MMOs ever played: Ultima, EvE, SW Galaxies, Age of Conan, The Secret World
http://www.youtube.com/watch?v=T2X_SbZCHpc&t=21s
.


.
The Return of ELITE !

  DaSpack

Apprentice Member

Joined: 11/11/09
Posts: 587

2/13/13 6:07:14 AM#18
Originally posted by Rosha
Originally posted by DaSpack

Having said that I would suggest you guys to turn on Subscription though as DLC#6 is coming out this month.. you might aswell get the sub so DLC#6 comes to you for free AND you get veteran perks/point and items for free.

Am in AoC at moment now, but keep my TSW sub running for this reason. will go back when DLC#6 is in.

Not everyone wants to pay for something they don't enjoy, we're not all made of money, or a sucker.

 

The email isn't very clear, once you speak with customer service they clear up what they meant to imply, but still Funcom should get someone better trained in communications.  

The email as it stands is confusing, implies you were paying for time, when they apparently gave us some free time, and it expired without being used so they wanted to invite us back to try with some free paid time.  Then there were those of us not elligible for the free time, but got lumped in because at some point we too, paid for the subscription so they sent us a welcome back but forgot to really explain it, in the email.

No you are wrong. You bought TSW at one point. Therefore you are now registered with FUNCOM as No member so that you can play this B2P game forever. You will however get notified every month, wether you had a running membership/subscription or not, that now it is that time of the month again where you can turn your membership status on IF YOU WANT TO..

 

Dude it's a B2P game now. of course they must have you registered to give you your free play rights. An offer or remindal to turn on membership if you want, can't hardly be a problem as long as you read english??

The Ultimate Breakdown

  DaSpack

Apprentice Member

Joined: 11/11/09
Posts: 587

2/13/13 6:13:26 AM#19
Originally posted by FromHell
Originally posted by DaSpack

Now.. here comes the hard bit.. Everyone being No member or Member will get an invitation og remindal to renew their membership eveery month. As in the default positin for anyone besides the lifetimers is no membership and no subscription fee. You have to turn it on yourself every month to get that. Very noble of FUNCOM I would say as they are not going for that quick cash of people forgetting to turn off subsription... It's after all a B2P game so I agree with FUNCOMs practise here.

 

In fact, as someone who would be interested in FC financial success, I´d be mad about their honesty and good business practice.

I mean - woah- they CANCEL the subs because it´s gone B2P and send an invitation afterwards to get premium membership.

Can you imagine such a noble move from, for example, EA ?

Besides people don´t even find the item store in the TSW menu, any other title is plastering big fat item store buttons everywhere, telling you to get a sub in almost every window of the GUI (look at SWTOR or GW2 distasteful cash shop focus)

So either FC is just bananas and doesn´t care about revenue, or they are the most modest and humble developer out there.

Anyway I like them, they have the best MMOs with the least intrusive monetization.

Agreed.. Every time they turn off my membership it sometimes takes days before I get around to start it again. this practise does not serve them or the memebers that want the membership to run. FUNCOM is overly honest and modest here... and they loose sorely needed bucks on this. Still you see idiot posts like above on the topic.:/

The Ultimate Breakdown

  TacBravo

Novice Member

Joined: 12/24/12
Posts: 5

2/13/13 9:58:50 PM#20

I would recommend three things for FunCom to consider in the future if they wish to increase sales.  First, stop being lazy and globally spewing out large quantities of bulk spam UCE with somewhat condescending boilerplate language to tens of thousands of people at a time.  There are far better and more personalized ways to communicate with a marketing audience, but it's not a lazy person's technique.  Second, spend more time really getting to know people and ask them what they like and want, and what they don't  like and what they don't want.  Third, hire a communications consultant who can write effective marketing pieces or hire a good ad agency.

If FunCom would have asked me, I would have said please don't cancel my subscription, I don't want it cancelled unless I ask for that first.  Please don't offer me bonuses that are meaningless to me as I will not spend money to buy them.  Please ask me what bonuses I care about first.  Please don't try to sell me stuff in an in-game store, especially after I already paid for the right to play the game.   I particularly hate B2P or P2P in-game stores that ask for real cash and especially those that try to mask the true cost via bonus points.  Please don't offer me a lifetime membership for $199.99 USD while also admonishing me just earlier ... "sorry to see that I  have not played the game much" ... now have I? 

Lastly, please don't cancel my membership unless I expressly request that first.  Some at FunCom might calll that a downgrade.  I call it a degrade.  Actually it's an offense that after buying the game and paying for subscriptions that I did not want cancelled that I now have been reduced to a mostly meaningless status, that of a "Non-Member."   That is, unless of course, I will send more cash, especially as soon as February 26, to protect myself from this new negative slap.  WIth all that said, I have to say I love the game itself, but I do not like FunCom.

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