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The Secret World Forum » General Discussion » Downloader/Patcher issues

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40 posts found
  aspekx

Novice Member

Joined: 12/24/05
Posts: 2197

12/24/12 6:53:48 PM#21
aside from relaunching the updater i have found that launching the game with the Window's option to Run as administrator usually keeps it from buggering up.

"There are at least two kinds of games.
One could be called finite, the other infinite.
A finite game is played for the purpose of winning,
an infinite game for the purpose of continuing play."
Finite and Infinite Games, James Carse

  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/25/12 4:44:13 AM#22
Originally posted by Ortwig

The mmorpg forums are probably not the best place to get tech support:

http://www.thesecretworld.com/support

Not really, I've already had way more replies on this thread than on their tech forums. On the TSW forums I just get totally ignored.

  Rocketeer

Advanced Member

Joined: 9/07/04
Posts: 1310

12/25/12 6:27:46 AM#23
Originally posted by hotfrost
Originally posted by Ortwig

The mmorpg forums are probably not the best place to get tech support:

http://www.thesecretworld.com/support

Not really, I've already had way more replies on this thread than on their tech forums. On the TSW forums I just get totally ignored.

Did you try the installation on a different machine? Theoretically you don't have to buy the game to install it, so i would just see if it patches ok and then buy it.

Did you change your machine since the trouble with AoC/beta TSW, or is it the same?

  Ortwig

Hard Core Member

Joined: 4/20/12
Posts: 1066

12/25/12 7:03:51 AM#24
That link does not go to the tsw forums. It goes to live chat support. As in official.
  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/25/12 7:48:25 AM#25
Originally posted by Rocketeer
Originally posted by hotfrost
Originally posted by Ortwig

The mmorpg forums are probably not the best place to get tech support:

http://www.thesecretworld.com/support

Not really, I've already had way more replies on this thread than on their tech forums. On the TSW forums I just get totally ignored.

Did you try the installation on a different machine? Theoretically you don't have to buy the game to install it, so i would just see if it patches ok and then buy it.

Did you change your machine since the trouble with AoC/beta TSW, or is it the same?

Yes I have tried installing it on another machine and it didn't work. I didn't change machines only got a extra machine(macbook) and tried it on there, no luck. 

  Siug

Hard Core Member

Joined: 5/02/12
Posts: 1022

12/25/12 8:00:21 AM#26
Originally posted by hotfrost
Originally posted by Rocketeer
Originally posted by hotfrost
Originally posted by Ortwig

The mmorpg forums are probably not the best place to get tech support:

http://www.thesecretworld.com/support

Not really, I've already had way more replies on this thread than on their tech forums. On the TSW forums I just get totally ignored.

Did you try the installation on a different machine? Theoretically you don't have to buy the game to install it, so i would just see if it patches ok and then buy it.

Did you change your machine since the trouble with AoC/beta TSW, or is it the same?

Yes I have tried installing it on another machine and it didn't work. I didn't change machines only got a extra machine(macbook) and tried it on there, no luck. 

I remember when I first installed TSW my anti-virus program caused the same issue. Used Kaspersky back then and had to turn it off when patching the game.

  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/25/12 8:55:12 AM#27

Here's an example of my problem: 

It just stays on that forever, it doesn't download while my internet connection is 100% stable. It's running in administrator mode, all anti-virus/firewalls off.

  Musbah

Apprentice Member

Joined: 5/20/11
Posts: 4

12/25/12 9:05:34 AM#28
Such a problem has actually happened to me plenty of times (I have a slow internet connection and somethimes I have to download a few things overnight) when I wake up I get that thing and it seemed like at some point the patcher had just stop downloading. All I really do is close the pather then open it again and it continues from where it left off (well it's more like it removes the GB it downloaded from the total)...
  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/25/12 9:06:45 AM#29

Okay now it is clear to show the problem:

it DOES DOWNLOAD, but what?

It has downloaded more megabytes than it needed BUT there are NO FILES downloaded.

The 9bytes/sec download speed also is wrong, because it doesn't actually download. It sometimes also shows up as 5mb/sec but then there still isn't anything being downloaded.

  Ortwig

Hard Core Member

Joined: 4/20/12
Posts: 1066

12/25/12 9:08:32 AM#30
Just close the patcher and reopen it.
  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/25/12 9:21:20 AM#31
Originally posted by Ortwig
Just close the patcher and reopen it.

I'm sorry but do you really think I haven't thought of that before....?

  Dakeru

Elite Member

Joined: 9/21/09
Posts: 975

12/25/12 1:29:19 PM#32
Originally posted by hotfrost
Originally posted by Ortwig
Just close the patcher and reopen it.

I'm sorry but do you really think I haven't thought of that before....?

Reopening didn't work for me either as everyone claims here.

What worked was trying again another day.

 

[mod edit]

  Rocketeer

Advanced Member

Joined: 9/07/04
Posts: 1310

12/25/12 3:28:24 PM#33

Personally at this point i would try getting into touch with funcom support, explain your problem and point out that its occuring 100% of the time for you. Then offer giving them remote access to your machine or run some debug softoware for them so they can try getting to the bottom of this(does TSW have a debug mode with heavy logging?).

For all we know this specific issue(the nonloading one, not the overshooting one thats fixed by reopening the launcher) isn't that common and funcom simply can't reproduce it internally. Which pretty much means they can't fix it. CCP did something like this once when people had problems connecting to the server, it helped.

  TribeofOne

Advanced Member

Joined: 7/10/05
Posts: 978

12/25/12 3:32:42 PM#34
make sure you dont have more than 1 installation.
  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/25/12 3:42:13 PM#35
Originally posted by Rocketeer

Personally at this point i would try getting into touch with funcom support, explain your problem and point out that its occuring 100% of the time for you. Then offer giving them remote access to your machine or run some debug softoware for them so they can try getting to the bottom of this(does TSW have a debug mode with heavy logging?).

For all we know this specific issue(the nonloading one, not the overshooting one thats fixed by reopening the launcher) isn't that common and funcom simply can't reproduce it internally. Which pretty much means they can't fix it. CCP did something like this once when people had problems connecting to the server, it helped.

I just did this like 8 hours ago, was hoping for an answer today.

 

But yeah the best solution is probably letting them use my PC or something like it...

  Zyzra

Novice Member

Joined: 6/18/07
Posts: 363

12/25/12 4:04:55 PM#36
Originally posted by hotfrost
Originally posted by Rocketeer

Personally at this point i would try getting into touch with funcom support, explain your problem and point out that its occuring 100% of the time for you. Then offer giving them remote access to your machine or run some debug softoware for them so they can try getting to the bottom of this(does TSW have a debug mode with heavy logging?).

For all we know this specific issue(the nonloading one, not the overshooting one thats fixed by reopening the launcher) isn't that common and funcom simply can't reproduce it internally. Which pretty much means they can't fix it. CCP did something like this once when people had problems connecting to the server, it helped.

I just did this like 8 hours ago, was hoping for an answer today.

 

But yeah the best solution is probably letting them use my PC or something like it...

Actually I wonder if it might be something else.  I am just throwing out an idea here that maybe your connection is being throttled based on the kind of traffic the patcher uses.  Like some ISP will slow down torrent type traffic, or peer-to-peer connections.  Obviously I have no idea if that is it at all, but hey it's AN idea at least :P

  Rocketeer

Advanced Member

Joined: 9/07/04
Posts: 1310

12/26/12 4:01:05 AM#37
Originally posted by Zyzra
Originally posted by hotfrost
Originally posted by Rocketeer

Personally at this point i would try getting into touch with funcom support, explain your problem and point out that its occuring 100% of the time for you. Then offer giving them remote access to your machine or run some debug softoware for them so they can try getting to the bottom of this(does TSW have a debug mode with heavy logging?).

For all we know this specific issue(the nonloading one, not the overshooting one thats fixed by reopening the launcher) isn't that common and funcom simply can't reproduce it internally. Which pretty much means they can't fix it. CCP did something like this once when people had problems connecting to the server, it helped.

I just did this like 8 hours ago, was hoping for an answer today.

 

But yeah the best solution is probably letting them use my PC or something like it...

Actually I wonder if it might be something else.  I am just throwing out an idea here that maybe your connection is being throttled based on the kind of traffic the patcher uses.  Like some ISP will slow down torrent type traffic, or peer-to-peer connections.  Obviously I have no idea if that is it at all, but hey it's AN idea at least :P

Kinda hard to imagine it would only throttle the last part of it though ...

But yeah, there must be something thats different for him, but not for me and the others the patcher works for. If its not his system ... 

Could you use a proxy or VPN to rule out that your ISP is somehow causing the problem?

  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/26/12 5:38:31 AM#38
Originally posted by Rocketeer

Kinda hard to imagine it would only throttle the last part of it though ...

But yeah, there must be something thats different for him, but not for me and the others the patcher works for. If its not his system ... 

Could you use a proxy or VPN to rule out that your ISP is somehow causing the problem?

I can try, but how do i use a proxy for downloading and stuff? I've neve used a proxy because i never needed one.

  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/26/12 5:49:50 AM#39
Originally posted by hotfrost
Originally posted by Rocketeer

Kinda hard to imagine it would only throttle the last part of it though ...

But yeah, there must be something thats different for him, but not for me and the others the patcher works for. If its not his system ... 

Could you use a proxy or VPN to rule out that your ISP is somehow causing the problem?

I can try, but how do i use a proxy for downloading and stuff? I've neve used a proxy because i never needed one.

Ah wait, i think i figured it out but now i need to find a good server, all servers i've found are down.

  hotfrost

Novice Member

Joined: 11/17/11
Posts: 20

 
OP  12/26/12 10:04:06 AM#40

Okay i finally did it... but now I can't login, it keeps saying authentication failure. Please note that passwords are case sensitive...

-__-

I changed all my funcom passwords to the same one but I still can't login.

Any ideas? I got everything right.

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