I went to purchase the lifetime sub to TSW, and my CC got declined.  I contacted the live support, and they recommended I try updating my CC information.  I tried that and kept getting an error.  They failed to give me a resolution and ultimately said "wait 24 hours and try again" as if that would change anything.

I called my CC company and they said they declined my payment but I could authorize it, so I did, but TSW still showed as declined.

So this time I sent a ticket since I learned live support was useless.  I titled my ticket "Failed Payment" but explain that I called my CC company and resolved the situation, but wondered why it still said failed on my TSW account info.

A day and a half later I receive a response saying my payment was declined and I need to contact my CC company.  WTF DID THAT, DID THEY EVEN READ MY TICKET?  Obviously not.

So I call my CC company again, and they explain I just need to attempt the purchase again.  So I do, it it works.

Conclusion: My CC company knows more about Funcoms systems than they do.

I actually regret giving them any money at all, but I really like the game, just not their fail support.  I wish I could write my check to Ragnor himself :(

Well, you should have just tried the payment again, seeing as it was declined when it originally was tried, and that isn't funcoms fault. I understand the reaction to their response, most MMORPG companies do that though. My least favorite being anakma put me in a similar situation, but I didn't want to pay and even though I cancelled my sub it still payed. Took them 5 days to respond and they told me to cancel it, which I blatantly said when I sent it to them. All in all, I guess you have every right to be upset but I feel like most MMORPG companies tend to have auto responses or just overall bad email support.

its beta!!!!!

jk

you bought a life time sub to a game that isnt even out yet @_@" thats ballzy as its funcom.. not many hold them in good standing. 

as for their support.. thats a pretty generic responce to account issues like that. 

did you get it fixed? or is it still declined? might be an issue with their payment/account DbS :/

i too am interested in this game. but im far to iffy on paying for any game preorder anymore ><"

Large or unusual single transactions will flag your CC.  They put a temporary hold on your card and decline the charge automatically.  It's frustrating, but credit fraud is no joke.  Once your CC lifted the hold, you were suppposed to purchase the lifetime with your card again.  Declined CC charges will never update to the vendor as approved.  The only way is to use the card again to purchase once you clear the hold from the CC company.  

This is a common practice to protect you and the vendor has no control on it either way.

Funcom should of communicated that to you (as well your credit card company), so that definitely could of been handled better by them.

Originally posted by jdnyc

Large or unusual single transactions will flag your CC.  They put a temporary hold on your card and decline the charge automatically.  It's frustrating, but credit fraud is no joke.  Once your CC lifted the hold, you were suppposed to purchase the lifetime with your card again.  Declined CC charges will never update to the vendor as approved.  The only way is to use the card again to purchase once you clear the hold from the CC company.  

This is a common practice to protect you and the vendor has no control on it either way.

Funcom should of communicated that to you (as well your credit card company), so that definitely could of been handled better by them.

 

Yep they did this when I bought a year sub to Age of Conan. I didn't speak to Funcom, I just had to verify with my CC and had to wait a day or two before submitting again. I was worried that it was going to purchase two years because of resubmitting, but it worked out.

I imagine it will do the same with my TSW purchase.

Originally posted by nikki9786

Conclusion: My CC company knows more about Funcoms systems than they do.

That should read "My CC company knows more about my CC company's systems than Funcom does.

Your CC company declined the charge. Funcom suggested double checking your CC information to ensure it's correct and then said to wait 24 hours (a lot of CC companies have a softcap on daily transaction amounts, anything higher will 'flag' that) and try again.

You called your CC company (as you should have done first) and they said you could authorize the charge. You 'authorized' it, which doesn't change the status of previous charges, those are still declined. Authorizing it simply means that the next one will go through.

Funcom told you to contact your CC company about the declined charge, because Funcom can't do anything about declined charges. You CC company said to try the purchase again (as they should've told you to do whenever you 'authorized' it) and it worked.

The conclusion is that YOU don't know how credit card transactions work, and the CC company and Funcom told you exactly what you needed to do.

Originally posted by Keyh

Originally posted by nikki9786

Conclusion: My CC company knows more about Funcoms systems than they do.

That should read "My CC company knows more about my CC company's systems than Funcom does.

Your CC company declined the charge. Funcom suggested double checking your CC information to ensure it's correct and then said to wait 24 hours (a lot of CC companies have a softcap on daily transaction amounts, anything higher will 'flag' that) and try again.

You called your CC company (as you should have done first) and they said you could authorize the charge. You 'authorized' it, which doesn't change the status of previous charges, those are still declined. Authorizing it simply means that the next one will go through.

Funcom told you to contact your CC company about the declined charge, because Funcom can't do anything about declined charges. You CC company said to try the purchase again (as they should've told you to do whenever you 'authorized' it) and it worked.

The conclusion is that YOU don't know how credit card transactions work, and the CC company and Funcom told you exactly what you needed to do.

 

 

That's exactly what I was going to say.  Funcom didn't decline the purchase, your CC company did!  In general, vendors don't accept or decline cc charges, the cc company do.  It does sound like they were protecting themselves against potential fraud, but if you have any beef with how things were handled, it should be with your cc not funcom.

You are just full of bad judgement calls aren't you

First you blame Funcom for your CC company blocking you

Then you buy a lifetime subscription from a company that has never made a product that didn't end on its ass

It flags because of the system that the transaction is processed through in Europe.

I had the same issue and the same problem but mine was resolved with 2 online chats.

During the second (after I called my CC and authorized the transaction) the tech told me to 'add a new payment option' ( I forget what the actual link was but it should be there on the page asking you to finalize/confirm a transaction').

He told me to add the same card but give it a new name and then it went through fine.

Clearly you dont understand how credit card authorisation works.

The initial payment you made was declined by your credit card company, probably because it fell outside of your normal spending patterns, or because it was for a fairly large amount to an internet company in a different country, or one of the many other ways which the credit card company protects you from fraud.

You would be seriously pissed off someone else got hold of your card and started making payments like this and they just let them through. 

That payment is declined. You cant undecline a payment. You have to put the payment through again. Your credit card company will have removed the marker on your account as you have verified that it is you making the payment and it is valid.

So......put the payment through again. You wont end up being charged twice or anything. The first payment has been declined. No further changes can be made to that transaction whatsoever, but new payments to the same company will go through fine.

(Source - used to work for Royal Bank of Scotland, and for VISA)

Seems appropriate :/

lol

Originally posted by nikki9786

I went to purchase the lifetime sub to TSW, and my CC got declined.  I contacted the live support, and they recommended I try updating my CC information.  I tried that and kept getting an error.  They failed to give me a resolution and ultimately said "wait 24 hours and try again" as if that would change anything.

I called my CC company and they said they declined my payment but I could authorize it, so I did, but TSW still showed as declined.

So this time I sent a ticket since I learned live support was useless.  I titled my ticket "Failed Payment" but explain that I called my CC company and resolved the situation, but wondered why it still said failed on my TSW account info.

A day and a half later I receive a response saying my payment was declined and I need to contact my CC company.  WTF DID THAT, DID THEY EVEN READ MY TICKET?  Obviously not.

So I call my CC company again, and they explain I just need to attempt the purchase again.  So I do, it it works.

 

Conclusion: My CC company knows more about Funcoms systems than they do.

 

I actually regret giving them any money at all, but I really like the game, just not their fail support.  I wish I could write my check to Ragnor himself :(

 I am so confused with what I highlighted in OP

OP believed that she was authorizing a past payment that was declined instead of authorizing the next payment that is attempted.

Originally posted by nikki9786

I went to purchase the lifetime sub to TSW, and my CC got declined.  I contacted the live support, and they recommended I try updating my CC information.  I tried that and kept getting an error.  They failed to give me a resolution and ultimately said "wait 24 hours and try again" as if that would change anything.

I called my CC company and they said they declined my payment but I could authorize it, so I did, but TSW still showed as declined.

So this time I sent a ticket since I learned live support was useless.  I titled my ticket "Failed Payment" but explain that I called my CC company and resolved the situation, but wondered why it still said failed on my TSW account info.

A day and a half later I receive a response saying my payment was declined and I need to contact my CC company.  WTF DID THAT, DID THEY EVEN READ MY TICKET?  Obviously not.

So I call my CC company again, and they explain I just need to attempt the purchase again.  So I do, it it works.

 

Conclusion: My CC company knows more about Funcoms systems than they do.

 

I actually regret giving them any money at all, but I really like the game, just not their fail support.  I wish I could write my check to Ragnor himself :(

Hay I understand, with all the hate FUNCOM gets, it is ease to see way your first thought was to blame them, but FUNCOM had no power in this case, and would not have been able to do anything to push it through.

I found them to be better at protecting my account then most.

I had not login to my FUNCOM account for sometime and unlike other MMO games it was locked down, and I got an email:

"You are receiving this email because an login attempt was made on your funcom account using your password.

Believe me, I got the lifetime too. I planned to play TSW for a year. and since my calculations landed this around 200, the lifetime seemed great. If it flops after a year, oh well. If it doesn't, hell yeah.

Love the concept of TSW, hate funcom. Balances my excitement level.

Originally posted by darwa

Seems appropriate :/

Pretty much nails it.

Originally posted by darwa

Seems appropriate :/

 

That image is pure gold. Thanks for sharing.

I guess by this far into the thread the OP has been told it wasn't Funcom's fault a few times, so I won't go down that road again.  I'm anxious for all you guys to start playing TSW so I can hear more about it.  I've had my eye on it for years, but with GW2 as well, so....I pre-purchased GW2 in lieu of pre-purchasing TSW so I could wait a few months on that one.  But like I said....I'm VERY excited to hear more about the game after the June release. :D